Shirahama Coganoi Resort & Spa 투숙객 리뷰 및 후기

(와카야마현/남기시라하마) [전체 172개 객실]
종합 점수
4.51
훌륭하다 (543)
  • 객실 및 어메니티
    4.38
  • 시설・설비
    4.31
  • 접객・서비스
    4.58
  • 식사
    4.54
  • 온천・목욕
    4.70
  • 만족도
    4.56
3.83
Luna25

It's unfortunate that the ceiling in the changing room is dusty.

The day was cold and windy, but I truly appreciated the staff's thoughtfulness when they came to the car in the parking lot to help carry our luggage as soon as we arrived. Even though we arrived a little earlier than the check-in time, the spacious lobby allowed us to browse the souvenir shop and wait comfortably, which was nice. However, the hallway walls leading to the Room had holes, and the door facing the hallway in the Room was noticeably dirty, which dampened my mood. The Room had an ocean view, and although some of the wallpaper inside the Room was peeling in places, it was thoroughly cleaned, which was reassuring. The Onsen and the heated pool were well-cleaned, but I was surprised to see the ceiling in the changing room covered in dust. It was all around the ventilation fans and lights. Since the ceiling in the changing room is quite noticeable to guests, it was disappointing. On the other hand, the floor in the changing room was frequently cleaned and spotless, and the bath towels were fluffy and comfortable. When I requested a size change for the yukata, the staff promptly brought it to the Room, which was great. The buffet meals, both dinner and breakfast, offered a wide variety of dishes, and the flavors were refined and delicious. The staff also timed the clearing of dishes perfectly, making the dining experience enjoyable. Additionally, despite the strong wind, the illumination was worth stepping outside to see, even in winter. There were warm clothes prepared near the door leading outside, which we could borrow, and they were incredibly helpful! The glowing balls floating in the heated pool at night were also magical and beautiful.

  • 객실 및 어메니티4
  • 시설・설비3
  • 접객・서비스4
  • 식사5
  • 온천・목욕3
  • 만족도4
  • 2025. 1. 15.~
  • 2명 1개
  • Standard Twin <Non-Smoking> [Ocean View]
  • 조식 및 석식 포함

시설에서의 답장

Dear Luna25, Thank you very much for staying at Shirahama Koganoi Resort & Spa. We also sincerely appreciate your cooperation in completing the survey despite your busy schedule. We deeply apologize for the inconvenience caused by the lack of thorough cleaning in certain areas during your stay. To ensure this does not happen again, we will share your valuable feedback with our staff and strive to improve the cleanliness of our Property. We would be delighted if you could visit Shirahama Koganoi Resort & Spa again when you come to Shirahama next time. All of our Hotel staff are looking forward to welcoming you back. Reservation: Torii

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