그랜드 프린스호텔 신타카나와 투숙객 리뷰 및 후기

(도쿄도/JR 시나가와역에서 도보 약 5분) [전체 908개 객실]
종합 점수
4.04
(555)
  • 객실 및 어메니티
    4.03
  • 시설・설비
    4.03
  • 접객・서비스
    4.15
  • 식사
    4.29
  • 온천・목욕
    3.76
  • 만족도
    4.10
  • 4.67
    KK*

    Due to various circu...

    Due to various circumstances, I did not use the club lounge or have any meals, but I’m glad my wife seemed to enjoy it. The garden is wonderful no matter when we visit. I would like to come again before the hotel closes. Thank you for your hospitality.

  • 2.83
    ｙｓ1027

    Luxury Business Hotel

    It felt like nothing more than an upscale Business Hotel. I stayed in a Club Floor Junior Suite Twin, but I was surprised that even as a suite guest I had to line up at the same check-in counter as general guests. Normally, check-in is handled at the lounge or on the club floor, so that’s what I expected. One positive point was the service allowing guests to use other hotel lounges within the hotel grounds, which was interesting and very good. What was especially disappointing is that room service wasn’t available; as stated above, it’s essentially an upscale Business Hotel. I also ate in the Hotel, but the Japanese food lacked freshness and the service was poor, which was disappointing. I rarely stay at Prince Hotels and booked with high expectations, but it was truly disappointing. Overall, it was a stay full of disappointments and below expectations. At this price for this level of service, I recommend other Hotels instead.

  • 4.67
    仕事に使う

    Thank you very much.

    Thank you for your kind and attentive assistance at the front desk.

  • 4.00
    moana0601

    Breakfast was delicious.

    Breakfast can be enjoyed at any of the three restaurants. We chose the most popular buffet at “ZAKURO.” The selection didn’t feel huge, but it wasn’t limited either, and we enjoyed it plenty. Everything was delicious, especially the salad dressing. The salmon roe seemed to be a favorite. The rice was also very good. The Room is spacious, and all rooms reportedly come with a terrace. We stayed on the 3rd floor, so the view wasn’t particularly great. The bathroom and toilet are in the same room. There are some signs of age here and there, but it didn’t bother us much. The lobby was large and beautiful, with an overall quiet and relaxing atmosphere throughout.

  • 5.00
    aナックル

    Thank you as always,

    There were no twin Rooms available on the website this time, but thank you for accepting my request and arranging the Room I wanted. I also appreciate that you replaced the bathroom curtain, which was too short last time—it was much better. Thank you as well for providing the wine I requested from Le Trianon for Kokiden. I will bring a blood pressure monitor too, but I think it would be helpful to have one at the front desk so everyone can use it. The Prince website for online Reservation is very hard to understand, and I hope it will be improved. The restaurant system is especially complicated—you have to enter your membership number many times and go to TableCheck, which is inconvenient. Thank you again, and I look forward to staying with you again.

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  • 4.00
    のらぼーず

    Fun Girls’ Night Out

    Three of us who met while traveling stayed here for a girls’ trip. The spacious triple room and the greenery from the terrace made it feel like a summer resort getaway. The luxurious buffet at the first-floor Restaurant Zakuro was also high quality, and my friends were delighted. We decided to stay here again for our next year-end girls’ gathering!

  • 4.20
    ひろりんれれれ

    Thank you for your support.

    We truly appreciated being assigned a Room very close to the elevator during our stay with my elderly mother. Thank you very much.

  • 2.00
    りったんたかたん

    Old

    Overall, the Hotel felt quite old. The garden is wonderful. The guest rooms also feel dated, and I noticed stains and dirt in some areas. I was also concerned about grime around the water fixtures and a sticky feeling in the changing area. In addition, I noticed soot-like black stains on the balcony. Breakfast was at Zakuro. It was average, but the omelet was delicious.

  • 5.00
    samoedo55

    As always, we truly ...

    As always, we truly appreciated your support, such as providing a bath chair for my elderly mother and assisting with the checkout time. This time, we changed to a Room type with a balcony for the first time in a while at Prince, and my mother was very satisfied—the Room was clean and spacious. Thank you very much.

  • 5.00
    スタートリング

    A beautiful example of Japanese architecture!

    Although our stay was decided at the last minute, it unexpectedly turned into a wonderful time. The Hotel lobby and lounge offer an impressive sense of space, and both the evening buffet and afternoon tea in the lounge were absolutely delicious. We truly enjoyed the luxurious atmosphere and time provided by the Prince Hotel. Thank you very much. Wishing you a bright future.

  • 3.67
    tondemonai

    Although we live in ...

    Although we live in Tokyo, we stayed at this Hotel to make it feel extra special for our child while enjoying summer vacation events such as Shinagawa Aquarium, Ariake, Odaiba, and TV Asahi’s Doraemon Exhibition. The location was great, and despite the reasonable price, both the Room and the breakfast buffet were excellent. Our child was thrilled. We would definitely like to stay here again.

  • 3.83
    kohsan

    Thank you for your kind support during our stay.

    We stayed on the club floor. As other Reviews have mentioned, we were generally satisfied with the overall service. If I had one complaint, it would be the bed-making and Room cleaning during our Multiple Night Stay. This was the first time in my life to stay in a club Room where there was no bed runner or bolster cushion prepared. Even though another Room had them, I was disappointed that they were not provided in the Room we booked as an IKYU Diamond member—and this happened on both nights. In addition, housekeeping during our Multiple Night Stay was not done even after 3:00 p.m., which I found unacceptable. I strongly hope for improvement.

  • 5.00
    fostercity

    Enjoy a Hotel, pool, and sauna in the city center this summer

    Having access to the Sakura Tower sauna with Club Floor privileges is excellent, especially the mist sauna. The main bar, Asama, is outstanding in terms of drinks, food, service, and atmosphere. It was a wonderful stay where I could fully enjoy the Hotel designed by Togo Murano, as well as the banquet halls and pool.

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  • 3.67
    ハゲブル

    Front desk service

    I arrived a little early, but since I had plans afterward and would be returning to the Hotel late, I wanted to leave my luggage in the Room first. When I went to the front desk to check in, they kindly accommodated me. Thank you as well for taking the time to look up the best route to my destination.

  • 5.00
    デバ蔵

    I was very satisfied.

    The atmosphere was wonderful, and the services were excellent—I was very satisfied. I would love to stay again.

  • 3.83
    Doragon1012

    A beautiful forest garden and a wonderful lobby. The Room air conditioning controls were slightly faulty.

    The lobby was impressive—spacious and wonderful. The Room was also comfortable. The Chinese restaurant on the basement level had a refined atmosphere, great food, and was excellent overall. The bath had an old-fashioned style. I had trouble because the Room air conditioner could not be adjusted. Fortunately, the temperature was low, so I turned it off at night to sleep. It was nice to be able to walk through the garden to Sakura Tower, Takanawa Prince Hotel, and Sakura Hotel as well. I also took the shuttle bus to Shinagawa Prince Hotel many times and enjoyed shopping and lunch there.

  • 4.83
    R.mk-

    Used IKYU Diamond be...

    Used IKYU Diamond benefits. We were treated very generously, including a Room upgrade. They delivered towels for our child, told us it’s cheaper to add the child’s breakfast fee at the front desk in advance rather than at the restaurant, and explained that installing the app offers good deals—overall, they were very kind. The Room was a good size. There were a few things I noticed, such as wear on the carpet, but we had no issues during our stay. It was also very convenient that we could request amenities via contactless delivery. We went to breakfast a little after 7:00 and were seated smoothly, and we ate until we were full. Compared with Shinagawa Prince Hotel, the seating layout feels more spacious and comfortable. Perhaps there aren’t enough seats for the size of the Hotel; after 8:00 it seemed to get crowded. When my family got up to get food and I stood up briefly to put my baby into a carrier, an older staff member came over and asked if we were leaving. I was shocked. This was my first time ever being urged to leave at an all-you-can-eat buffet with no time limit. (If you leave, guests are supposed to hand over their card—and I hadn’t even touched it.) When I said, “Oh—we’re still eating…,” they walked away in silence without any apology. That was the only thing that felt extremely unpleasant. Other than that, I think it’s a very good Hotel. I’d like to stay again once more before it gets rebuilt.

  • 5.00
    イチまあ！

    A place where you can feel close to nature while staying in the city!

    I came here to refresh during my summer vacation. Although it’s in the city, I was soothed by the sound of cicadas in the garden and the scent of fresh greenery. Tea time and cocktail time in the lounge were very satisfying. However, the only downside was that the wait during busy hours was extremely long. I was able to get into breakfast without any wait at all, so getting to my destination went smoothly. I’d like to stay here again.

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  • 4.33
    toshi02

    Impressions from a 3-night, 4-day stay

    Overall, I had a comfortable stay. However, I was slightly dissatisfied that the air conditioner could not maintain the room temperature as indicated on the display, and that the fan speed and airflow direction could not be adjusted.

  • 2.67
    かのぺ

    Please refrain from giving a flippant, unserious customer service attitude.

    We stayed here because there is a toddler pool our 2-year-old daughter can use. At the Momiji Lounge, a middle-aged male staff member spoke to us in an overly casual manner, repeatedly saying “Mm-hmm, mm-hmm.” When I asked the front desk where the pool was, I was met with similarly casual service: “Ah! The pool! Please wait a moment.” Were we treated lightly because I’m a woman traveling with a child? There was no clear in-house signage for getting to the Diamond Pool that toddlers can use, so we got completely lost. Calls to “Prince One” would not connect for ages in the morning, and I was left at a loss while holding my daughter. I wasn’t expecting luxury-level service, but even at business hotels I’ve experienced more polite hospitality, so this was surprising.

  • 4.50
    ワソパソマソ

    Club Floor only.

    Staying in a suite at this rate is too cheap. This is not a Hotel where you should expect excessive service, and it isn’t necessary.

  • 4.67
    carrie-hirock

    About the Lounge

    This was my second visit. Here are the points that stood out, in bullet form: - In the past, the Hotel staff felt more welcoming (especially in the Club Lounge). - We had to wait a long time for cocktail time, and yet once we got in, there were plenty of empty seats. What kind of operation is that? - At breakfast, there was curry quietly placed next to the omelet station. When I tried to take some, I was told it would run out, so it was only meant to be poured over omelets. Huh? Isn’t this supposed to be the Hotel’s signature curry? What do you mean “it will run out”? Why be stingy? This is the first time I’ve ever seen a Hotel ration curry! Other than that, it felt as usual. Thank you.

  • 4.50
    oobzz

    A Luxurious Lounge-Hopping Experience

    I stayed on the Club Floor. The Shin-Takanawa club lounge focused mainly on Chinese cuisine, while the Takanawa lounge was more Japanese-focused. The alcohol selection also matched each lounge’s atmosphere, and it felt like getting great value—almost like two nights’ worth in one stay. I especially appreciated being able to enjoy alcohol from the morning at this lounge. The Room bathroom felt a bit like a Business Hotel, but since Club Floor guests can use the large public bath at Sakura Tower, it didn’t bother me much. As it was during the Obon holiday period, lounge use was limited to 45 minutes, but since I went back and forth between the two lounges during both tea time and cocktail time, it never felt too short. Although it seemed busy overall, the wait time to enter the lounges was short, which was very helpful. Overall, it was a very satisfying stay. If I had to mention any downsides: at breakfast in the lounge, staff at the egg station often stepped away from their post so I had to watch for timing; also, perhaps due to how crowded it was, that same staff member occasionally seemed a bit irritated. Check-in was done at the common counter for all guest rooms and took about 30 minutes of waiting time, so I would really appreciate having lounge check-in available for a more relaxed experience while waiting.

  • 4.50
    しゅんゴン

    A Hotel that’s easy to reach by shuttle bus or on foot

    In the intense heat, the shuttle bus in front of Shinagawa Prince Hotel was a big help while carrying luggage. The entrance had also been beautifully renovated. The Room had a spacious desk with two power outlets, and a large mirror that was convenient when getting ready. The bathroom had strong water pressure and drained quickly, so humidity didn’t build up and I could get ready faster, which I really appreciated. The buffet-style restaurant in the basement was also satisfying, making it a wonderful summer trip.

  • 3.67
    一休USER

    A Trusted, Long-Established Hotel

    I stayed on the Club Floor. The staff at the front desk and in the club lounge were kind and courteous. The Room felt appropriately aged for its years, but it was well cleaned. The view was wonderful, with Tokyo Tower visible. As for the club lounge, after actually using it, I questioned the 45-minute time limit. First, the food is cleared away too early. Even if not all items are offered until nightcap time, it would be better to continue offering some selection. What stood out most was guests bringing in non-staying visitors. One reason for the crowding is that some guests bring multiple people who are not staying at the Accommodation into the lounge. This should be properly checked and addressed (it’s essentially unpaid consumption). If handled appropriately, there may be no need for a 45-minute limit as a result. Overall I was satisfied, but this point alone felt unpleasant from a paying guest’s perspective.

  • 3.83
    0424ziro

    Check-in

    The check-in process took far too long, so I felt it needs improvement.

  • 1.00
    FA082

    This was my first return in a while, but I canceled my Multiple Night Stay.

    This was my first stay in over five years. I had used this Hotel several times back then and remembered it positively, so I chose to stay again for convenient airport access. However, both the Facility condition and service were extremely disappointing. Right after arriving in the Room, I canceled my Multiple Night Stay for the following day and moved to another Hotel. After arriving by shuttle bus, I went to the front desk to check in. Although three female staff members were there, none of them looked at me or acknowledged me; they just continued operating their terminals silently. Thinking check-in might be self-service only, I tried using the check-in machine, but it showed an error and I had to return to the front desk—an unnecessary extra step. There were no other guests at the counter and all three staff members were present, so at minimum I expected a greeting or some kind of acknowledgment when a guest approached. Because I had sent luggage to the Hotel in advance, I went to the bell counter. They asked whether I wanted to carry a 140-size cardboard box up to my Room myself. They did not even place my hand luggage on a cart—I was holding everything—so I could not understand why they thought it would be reasonable for me to carry such a large box myself. The Room was dimly lit, and there was no light inside the closet at all. There was also little lighting around it; since I arrived at night, it was pitch-dark inside and difficult even to hang clothes. There was no solution offered—only an apology/explanation that there was nothing they could do. In addition, the chair upholstery was torn and hanging underneath, there were many noticeable stains on the walls, no children’s slippers or amenities had been prepared at all, and the ice machine on our floor was broken. Overall, it felt lacking in basic cleanliness standards and essential Facilities expected of a Hotel. Because both service and Facilities were so unpleasant, I canceled my Multiple Night Stay for the next day immediately. However, when checking out the next morning, front desk staff told me that cancellation had not been reflected on their side. The cancellation had already been completed in my system account from the previous night as well, so there also seemed to be an issue with how their system updates cancellations. Precisely because my past stays were good memories, it was very disappointing to see how clearly this Hotel’s quality has declined over time. Even among older established Hotels in Tokyo with similar age/building conditions (and often higher rates), many are kept comfortable through proper upkeep/maintenance and consistently high-quality service.

  • 4.83
    ミッフィ

    A Hotel featuring the magnificent architecture of Togo Murano

    We stayed here for a summer staycation. We chose a Room with a Tokyo Tower view, and the scenery framed by the delicate white veranda designed by Togo Murano was outstanding both day and night. And then there’s my favorite bar, Asama. The attentive service, the comfortable sofa seating and spacious atmosphere, the delicious cocktails, and the consistently satisfying spaghetti Bolognese—everything was wonderful. It’s a Hotel that makes you want to come back just for this alone.

  • 5.00
    ひめうさき

    We had a relaxing stay.

    The Room was spacious and clean. The breakfast was very delicious, and we were able to relax.

  • 4.67
    中層

    Peak-Season Summer Vacation Stays

    I usually stay around the Main Tower of Shinagawa Prince Hotel, but there were no rooms available, so I stayed at Grand Prince Hotel Shin Takanawa. When going from Sakura Tower to T-Joy, I used the courtyard and the corridors of Shin Takanawa, but in the heat it felt like a long walk up Zakurozaka from Shinagawa Station. Still, the Facility was excellent and I had a comfortable stay. The breakfast buffet had a wide variety of options, and I ended up eating too much. I’d like to stay again.

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