임페리얼 호텔, 오사카 투숙객 리뷰 및 후기

(오사카부/사쿠라노미야) [전체 378개 객실]
종합 점수
4.69
훌륭하다 (427)
  • 객실 및 어메니티
    4.72
  • 시설・설비
    4.70
  • 접객・서비스
    4.77
  • 식사
    4.64
  • 온천・목욕
    4.61
  • 만족도
    4.70
  • 5.00
    桜森の猫

    We were very satisfied.

    I chose this Hotel to celebrate my husband’s birthday, and we were very satisfied. We enjoyed a relaxing, elegant, and quiet stay. The night view from the lounge was beautiful—thank you for a wonderful time.

  • 5.00
    Holiday---

    I stayed on the Imperial Floor. Thank you very much!

    I stayed for two nights on the Imperial Floor, and since I love drinks, it was such a happy stay just thinking back on it! I thought I’d relax in my Room, but between the pool, gym, lounge, and exploring the Hotel, I was happily busy the whole time! I was a bit worried about whether we could truly enjoy our stay with a baby, but thanks to the support of everyone at the Hotel, we had a very meaningful time. The Room was spacious and comfortable, and we received plenty of amenities—absolutely satisfying. The skincare items were from a French brand and I really loved the scent. We were also given bath salts—such wonderful attention to detail! They smelled great as well. They immediately pushed the beds together to help prevent our baby from falling off, and they also prepared a high-quality crib and even a diaper disposal bin—I truly appreciated it all. At the lounge, we could enjoy alcohol at any time of day. The always-available sweets were all Hotel-made and delicious; I especially loved the truffle-flavored kaki no tane. The plated service was also excellent! The staff were easy to talk to, and even when I visited the lounge many times, they welcomed me warmly without making me feel like “Oh, you’re here again!”—which made me very happy. We couldn’t bring our baby into the lounge, but in its own way that felt like part of the experience too! It may feel less extensive compared with The Ritz-Carlton’s lounge, but it offered different kinds of enjoyment—and I left feeling completely happy. The pool and gym were authentic facilities and so much fun! Since I’m not used to gym equipment in everyday life, when I asked how to use it they explained everything kindly—it was very comfortable. Being able to use a golf driving range as well made it even more fulfilling! For breakfast we used Nadaman and Room Service—both were absolutely right choices! At Nadaman they provided rice porridge for our baby. With an outstanding view from our seats as well, it became a wonderful memory. Room Service let us enjoy breakfast elegantly in our spacious Room! Not having to move around adds an extra special feeling. After checkout we used the baby room facilities as well—they were extremely comfortable! We’re not experienced with things like diapers or preparing milk support services etc., so we ended up using it for quite a long time; they accommodated us kindly throughout and it truly warmed my heart. I had been anxious about whether we would be able to enjoy this stay at all—but those worries turned out to be unnecessary. We enjoyed every part of this Hotel more than enough! Thank you so much. I’m looking forward to staying again!

    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
  • 4.67
    まるいかおさん

    Snoopy Love

    I’d been wanting to stay in the Imperial Hotel’s SNOOPY Room for a long time, and this time my wish finally came true. I kept it a secret from the person I went with, so the surprise was a success. Being welcomed by the adorable SNOOPY doorman and surrounded by cute SNOOPY items was so soothing—I was completely satisfied. In the evening, we enjoyed a cake set in a quiet tea room while listening to live violin music. The bathroom had both a washing area and a bathtub, which made it easy to use, and there were plenty of SNOOPY towels provided, which was great. The Room service breakfast was also good, though I thought it would have been even better with dessert options like fruit or yogurt. The SNOOPY souvenirs were very satisfying as well—I of course bought the SNOOPY doorman mascot to take home.

    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
  • 4.83
    うまひのえ

    You won’t want to leave.

    As an Imperial Club member, I had a chance to stay at a great rate through this site, so I made my Reservation here. Even so, you prepared the extra amenities as usual and provided a Room exactly as requested—I’m truly impressed. Every time I visit, I feel sad when it’s time to check out. Next year will be a major milestone in my life, and I would love to stay with you again then. The only disappointment was that the Snoopy hair dryer didn’t work—the switch wouldn’t turn on. Is there a trick to using it? I didn’t have much time, so I used the regular hair dryer that was stored away.

  • 4.83
    よきよきかな

    We had a comfortable stay.

    We had a very comfortable stay. My daughter said, “The breakfast was delicious, above all,” and when we were leaving, we also received a card in a thoughtful way. It happened to have a Snoopy design on the tote bag I was carrying, which made me very happy. Everyone was very pleasant and welcoming. I felt that the Facility and cleaning were kept very clean. I would love to visit again.

  • 5.00
    @@test

    I ran out of time.

    We stayed from 2:00 PM until 10:00 AM the next day. The pool, the large public bath, the relaxing lounge, and breakfast at Nadaman were all wonderful—time flew by and it still didn’t feel like enough. We had a very fulfilling stay. Thank you for taking such good care of us.

  • 4.83
    きのこま

    Dive into comfort

    This was my first stay, and thanks to you I was able to spend a truly comfortable time. It was the kind of quality one would expect from the Imperial Hotel—never disappointing. Of course, the facilities are outstanding, but true service is ultimately about people, and the staff’s response was impeccable in every situation. I was overwhelmed by the thorough training, unwavering commitment to hospitality, and the weight of tradition. Even at breakfast, coffee was served at exactly the right moment, allowing me to start the day feeling refreshed. Everything felt almost too perfect; however, the hair dryer in the room seemed rather standard, which stood out a little and concerned me slightly. Considering the age range of your main guest demographic, this may be a lower priority area, but I imagine there are also a certain number of younger female guests with long hair. It also feels like a missed opportunity to showcase “Made in Japan” quality to international guests. My biggest regret this time is that I checked in late and couldn’t fully enjoy this wonderful Hotel as much as I would have liked. Next time, I would love to visit at a more relaxed pace specifically to enjoy the Hotel stay itself. Thank you very much for your hospitality.

    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
  • 3.33
    弱者男性C

    Be cautious about th...

    Be cautious about the spa in the separate building. There was a member who seemed to throw their weight around, and when I was about to leave without wiping up some splashed water at the sink, they hurled abusive remarks at me. I understand that members pay a lot of money and take care of the Facility, and maybe it was my fault for dropping in casually as a guest without thinking—but if so, I wish you wouldn’t recommend it for Accommodation guests to use. Whatever the reason, I was shocked that someone would act so aggressively toward a complete stranger in a way that was clearly meant to be heard, and it ruined what had been an otherwise pleasant stay. You don’t have to publish this, but I’m leaving this comment so the same issue doesn’t happen to other guests.

  • 5.00
    フィアットパンダ

    It was an excellent Hotel.

    The staff’s thoughtful hospitality was wonderful, and the room service curry was delicious. Breakfast was also excellent and very tasty.

  • 4.67
    ナット

    It was excellent.

    My first stay at the Imperial Hotel Osaka. The setting, hospitality, and food were all excellent. The only slight disappointment was the toilet: the seat was cold, and the bidet did not have a “soft” mode. The bathtub was great, but adjusting the shower temperature took a bit of getting used to. As expected of the Imperial Hotel—every staff member was outstanding.

    • Review Image
  • 4.67
    ひーとたこ

    I was very satisfied.

    I stayed with my elderly mother in two Rooms for three guests. The Rooms were comfortable, and the hospitality and service were excellent. Even though we requested Room Service for the next morning at a late time through the concierge, they kindly accommodated us, which was a great help. If I have the opportunity, I would definitely like to stay again.

  • 5.00
    shidareume

    It was a great stay.

    First, the view from the Room was wonderful. The lounge and breakfast were also luxurious, and even when we just paused briefly in the lobby, the staff immediately offered assistance such as arranging a taxi—both the Facility and service were excellent.

  • 4.67
    らいすかれー

    A worthwhile space and time, even at the lowest rate

    I stayed here for the first time in several years, and it is still a wonderful Hotel. The service is kind and refined, and although this time I booked the lowest Room category, there were thoughtful touches such as a Dolce Gusto machine and 1-liter carton packs of Fuji mineral water. The amenities also came in beautiful boxed packaging, with a design and texture that made me want to take them home. Having stayed two nights at other classic top-tier Hotels beforehand, I felt even more strongly how exceptional the comfort and beauty of this Hotel are. The price range is somewhat high, but it is worth it. What disappointed me was that the bed mattress was very comfortable, but when I pulled back the sheets to check the manufacturer tag, I saw that the mattress was quite stained and not clean. Also, after checkout I used the lunch buffet, but the menu selection felt rather limited (especially the lack of cut fruit). There was live music and a roast beef cart service, so perhaps it cannot be helped from a cost perspective. Overall, though, it was a very good stay.

  • 4.50
    keiko88

    Snoopy! Snoopy!

    Since Osaka is full of Snoopy right now, this was my first stay with a Snoopy Plan. The Room was filled with Snoopy! I’m glad I could also buy various original goods. However, the Room description mentioned a Snoopy bathrobe, but I couldn’t find one, so I wondered if it’s only available in children’s sizes. Compared to the Room we used the previous night, there were fewer amenities included, so I wished there were also a Club Floor Plan.

  • 4.50
    タンロン

    A Hotel Where Tradition Lives On

    We stayed as a couple. The gorgeous, classic atmosphere you’d expect from a prestigious Japanese Hotel, along with the excellent hospitality from the staff, made our stay truly comfortable and indulgent. Some areas do show their age, but in a positive way—it felt like being surrounded by history. The renovated Imperial Floor was also calm and relaxing, and the beer and ice cream offerings were a fun touch. However, compared with other Hotels’ club floors, the selection of all-day light snacks felt limited—there was no fruit, for example—so it seemed a bit lacking. We took a personal lesson together, and the instructor was very kind with clear explanations; it was excellent. As we both enjoy fitness, we learned a lot. The pool and gym Facilities were luxurious as well, but opening the gym at 10:00 AM feels late these days. I assume it may be due to staffing, but we would really appreciate it if you could open from 7:00 AM like the pool. We already have a Reservation for year-end and plan to stay again—thank you in advance for your continued support.

  • 5.00
    ホカンス大好き家族

    We had a very relaxing stay.

    Every summer vacation, I used to stay at a Hotel in Tokyo, but this year I decided to treat myself and stay at the Imperial Hotel Osaka. My honest impression: “The best—absolutely coming back!” This will be a long review, so I’d be happy if those who are interested read on. The goal of this trip was simply to relax for three days. The Room was chic, calm, and so spotless that it was hard to believe the property is celebrating its 30th anniversary this year. What I loved most was the in-Room steam sauna. With just one switch, part of the bathroom instantly becomes a steam sauna. Starting each morning with a steam sauna felt incredibly luxurious—it refreshed me completely and gave me energy for the day. The club lounge was always quiet and relaxing, with Hotel-made baked sweets and drinks including alcohol. The food during tea time and cocktail time was especially delicious—different each day and made with seasonal ingredients. The attached gym was also great; I could use both the pool and the large public bath without bringing anything. All of the staff were wonderful—their thoughtful attention and gentle check-ins were exactly what you’d expect from a top-class Hotel. On the second day, my son suddenly suggested we go eat green onion udon in Gion, Kyoto. Since I’m not familiar with Kansai, I asked someone at the lounge for advice—and they kindly looked up everything for us: the restaurant name, location, and how to get there. We enjoyed our udon safely… but on the way back we got caught in an intense downpour. By the time we arrived at the Hotel my clothes were soaked through and my shoes were completely drenched. Unfortunately I didn’t have spare shoes, so I asked for old newspapers to dry them in my Room—but a staff member offered to take them and dry them for me instead. When I accepted their offer, they delivered my shoes back to my Room beautifully dried by the next morning. Thank you so much to everyone who helped us. We ate all our meals at the Hotel—both breakfast and dinner. The breakfast buffet was excellent across the board (as expected). It was also great that we could calmly enjoy Nadaman’s Japanese set meal via room service as well. For dinner we ordered room service both nights; my son said his favorite dish was definitely the hamburger steak. It may have been only three short days, but I’m truly grateful to every staff member who took care of us. I’m already looking forward to visiting again. Thank you very much for everything.

    • Review Image
  • 5.00
    はちはち32

    A place you’ll want to come back to from time to time.

    Since I was a university student, my mother and I have visited twice a year for the variety esthetics treatments. Now, my mother and my children stay here together. There have been periods when we did not stay, but for nearly 20 years it has remained unchanged in the best way. I believe this is thanks to the many staff members who uphold the Imperial Hotel brand. We will continue to stay here in the future.

  • 3.00
    プリモ

    Service Reduction

    This stay felt like a decline in service compared with our previous visit. At check-in, the male staff member seemed more concerned with the front desk than with us standing right in front of him, repeatedly glancing over and not focusing on us, which was unpleasant. In the lounge, perhaps because it was crowded, the female staff did not seem welcoming and handled things carelessly—for example, seating us at a table that had not been cleaned—which was disappointing. We were told there was a newspaper service, but there was no explanation at check-in and it ultimately wasn’t delivered. If we needed to request it ourselves, I would have appreciated being informed. The male staff member who assisted us at checkout and during the lounge evening service was pleasant and professional. I understand it may depend on the person, but overall we felt less hospitality than before, which was disappointing.

  • 5.00
    ロイクラ大阪

    Thank you for having me stay yesterday...

    It was a smoking Room, but the air in the Room was fresh, and the bed size was exceptionally good! It was also great that we could choose between a yukata and pajamas as loungewear. I wasn’t feeling well and couldn’t make it in time for checkout, but the Hotel staff were very considerate—bringing me ice and kindly asking if there was anything I needed—and they responded quickly. I’m truly grateful. I was able to relax and take it easy. This is a Hotel I would definitely like to stay at again.

  • 3.67
    shio@

    The service feels inattentive.

    We stayed to celebrate my mother’s discharge from the hospital and her birthday. Because of the extreme heat, we planned our trip with extra time while monitoring her condition, so we arrived at the Hotel earlier than scheduled. Since we arrived early, I asked if we could at least complete the check-in procedure first, but was told it was not possible because check-in would be after 14:00. When I said we would wait in the lobby, I was told that once our Room was ready after 14:00, the Hotel staff would come and let us know. Up to that point there were no issues, but even after 14:00 no one approached us. After about 15 minutes, I finally went to ask myself, and there wasn’t even a simple “We’re sorry,” which left me disappointed and feeling that service standards in Japan have declined. Fortunately, my mother was delighted by the birthday message card from Imperial Hotel and was impressed by the lounge service and bed making, so it helped make up for it—but since there were plenty of staff at the front desk and it didn’t seem very busy, that initial experience was very disappointing.

  • 4.67
    旅行S

    Staying with my wife.

    This was my second stay, and I was satisfied overall. I would like to stay here again when I visit Osaka.

  • 4.60
    ひのばあ

    Your First Stay at the Imperial Hotel

    Above all, the Hotel staff provided service that truly felt like a top-class Hotel—clearly different from an ordinary stay. It wasn’t just kindness; they anticipated guests’ needs and acted before being asked. I felt no stress at all. In the Room, both pajamas and a yukata were provided—such a thoughtful touch. My Room was on the 9th floor on the riverside, with a great view and I was very satisfied. The furnishings and artwork in the Room were also wonderful. For breakfast, I chose the Nadaman breakfast set on the 24th floor. Even the grilled salmon was somehow plump yet crisp, and dishes like simmered vegetables showed that extra bit of care in every item. At under 20,000 yen per person (with an early-booking discount), it was extremely satisfying. Watching planes heading to Itami Airport arrive one after another was also a welcome view for an aviation fan like me. Amenities were standard: a Panasonic hair dryer and POLA shampoo and conditioner. The Room bathroom had a separate washing area, so I could relax in the bath comfortably.

    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
  • 4.83
    ケイポップ

    Stable

    As always, the service is consistently reliable. It’s comfortable. However, it’s very disappointing that the breakfast menu is always the same everywhere.

  • 5.00
    はる67

    Thank you for everything.

    Wonderful staff and wonderful hospitality. It was an unforgettable stay beyond words. Next time, I’ll make a Reservation for a slightly larger Room.

  • 5.00
    ポムッチ

    It was wonderful.

    This was my first stay with my mother, just the two of us. As expected from the Imperial Hotel, everything was wonderful. First, the flowers welcoming you at the main entrance—beautiful sunflowers that felt perfect for August. The front desk and all staff were courteous, and the Room was spotless with a great selection of amenities. For breakfast, there was a Japanese/Western buffet or a Japanese set meal at Kanadaman; we chose Kanadaman. It was crowded so we waited a little, but it was delicious and very satisfying. The nearest JR station is Sakuranomiya Station, and there are three shuttle buses per hour between Osaka Station and the Hotel, which was very helpful. Next time, I’d like to stay in a different Room as well.

    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
  • 5.00
    Always Young at Heart

    The service was outstanding!

    The service throughout our stay was outstanding and truly lived up to the Imperial Hotel name. Our east-facing Room overlooking the Okawa River had dazzling morning sun, but in the afternoon we enjoyed a calm river view. In the club lounge, we savored sparkling wine along with four kinds of small-plate dishes. We also enjoyed dinner via room service with a glass of wine. Although it was hot, we were able to come by car, and it became a wonderfully immersive escape from everyday life. We would love to return if we have the chance again.

  • 5.00
    K.M

    Stay at the Imperial Hotel Osaka.

    We stayed as a family. Everything was wonderful, including the Facilities and amenities, and we were truly impressed. In particular, the Room, the air throughout the building, and the water were very soothing, so we didn’t get tired easily and felt in great condition. The staff were also kind and welcoming, which really moved us. We would love to stay again as a family.

  • 4.67
    なんかん

    As expected of the Imperial Hotel.

    In an era of cost-cutting, I felt the Imperial Hotel brand in the way they never cut corners and showed thoughtful attention to every detail, even in areas other hotels tend to simplify. (Points that particularly impressed me) The politeness and steady professionalism of all staff. Calm, tasteful furnishings (there is a lot of furniture, yet it doesn’t feel cramped). Excellent consideration (pajamas and yukata were not one-size-fits-all; both L and M sizes were available). Up-to-date in-room amenities. (There was an ironing board and iron in the closet, and all metal parts—faucets and lighting fixtures—were polished to a shine. Audio equipment, bathroom clock.) Fresh flowers in the elevators and lobby. (Points that were slightly disappointing) The floor lamp did not turn on. The room-cleaning request light did not turn on. Most shuttle bus users did not seem to be guests staying at the Hotel. I chose Nadaman’s Japanese set breakfast, but it felt neither above nor below average.

  • 4.67
    ikuko ikuko

    As well-reviewed as expected, this Hotel is.

    I had been interested in the Imperial Hotel for some time because of its high Review ratings. I found a very good-value Plan for a Junior Suite Room, so I decided to stay there for the first time on my birthday. The building is quite old and felt a bit dark compared with newer hotels, but the Room was kept spotless down to every detail, with well-stocked amenities and Facilities, so I was able to relax comfortably in the Room. The lounge I had been looking forward to was also luxurious and calm, and I was very satisfied. However, at check-in I was told to line up, and while waiting my turn I was asked my name and informed that there is a dedicated counter for Imperial Floor guests. But that counter was already full, so I was told to remain in the regular line. Either counter would have been fine with me, but when it became my turn they asked again—almost as if confirming—whether it was okay not to use the dedicated counter. Since it would have been inconvenient to rejoin another line after finally reaching the front, I said it was fine; still, I felt it would have been better if they had mentioned this before having me wait in the regular line. Because this Hotel is known for excellent hospitality, that initial interaction felt disappointing. As my purpose wasn’t business or sightseeing but enjoying the Hotel stay itself—and my expectations were high—I was quite let down by an unwelcoming start. Other than that, everything throughout my stay matched its reputation: consistently courteous and pleasant service.

    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
  • 5.00
    1 1 1

    The Very Hungry Caterpillar lunch and accommodation.

    It was a wonderful day. The afternoon tea inspired by the picture book *The Very Hungry Caterpillar* came with a “Happy Birthday” plate, and the Hotel staff also offered their congratulations. It was a surprise from my children, who had been worried that we hadn’t properly celebrated my birthday. I was deeply moved. The afternoon tea was adorable and delicious. At ordinary cafés I usually avoid mint tea or chamomile tea because they often don’t taste good, but I thought it would be fine at the Imperial Hotel—so I asked, and it turned out to be an exceptionally luxurious tea. Listening to gentle guitar music, I lost track of time. There was also a bouquet of flowers in the Room, which truly touched me. Since the start of the year we’ve been living through hectic days, but one night at the Imperial Hotel helped us reset and mark an important turning point. For milestones and anniversaries, I hope we can always have the Imperial Hotel with us. Thank you very much, and we look forward to staying with you again.

리뷰 수와 점수는 IKYU.com과 Yahoo!トラベル에 게시된 리뷰의 합산 값입니다.
이 페이지는 IKYU.com에 게시된 리뷰만 표시합니다.