- 홈
- 전국 리조트 호텔
- 코신에츠 리조트 호텔
- 야마나시 리조트 호텔
- 이사와 · 가츠누마 · 오쓰키 리조트 호텔
- Fruit Park Fujiya Hotel
- Fruit Park Fujiya Hotel 리뷰
- Sakurarara.님의 후기
Fruit Park Fujiya Hotel 투숙객 리뷰 및 후기
- 객실 및 어메니티4.58
- 시설・설비4.49
- 접객・서비스4.80
- 식사4.64
- 온천・목욕4.50
- 만족도4.74
I arrived early and ...
I arrived early and completed the check-in process, but I was told the room would be ready around ◯ o'clock. When I went to pick up the key at that time, the front desk mentioned that the room had been cleaned. However, upon arriving at the room, it was still messy and being cleaned. Is there a lack of proper communication? I've stayed at many accommodations before, but this was a first for me. While having breakfast, my chopsticks were taken away even though there were still side dishes left on my plate. This happened after only about 10–15 minutes since starting my meal. Without chopsticks, I couldn't eat what was left. The public bath had a strong chlorine smell. Overall, various aspects of service were disappointing. The location is excellent for this hotel.
- 객실 및 어메니티1
- 시설・설비2
- 접객・서비스1
- 식사1
- 온천・목욕2
- 만족도1
- 2025. 7. 21.～
- 1명 1개
- Twin Room, 26㎡
- 조식 포함
시설에서의 답장
Thank you very much for choosing Fruit Park Fujiya Hotel and for sharing your valuable feedback during your stay. We sincerely apologize for the unpleasant experiences you encountered, including the cleaning conditions at check-in, the service at the breakfast venue, and the environment of the large public bath. The lack of thorough cleaning checks and insufficient consideration during breakfast service reflect shortcomings in our coordination and service training, which we deeply regret. Moving forward, we will reinforce our cleaning inspection system upon completion and review staff training in our restaurant to ensure guests can enjoy their meals comfortably. Regarding the chlorine smell in the large public bath, we will re-evaluate our management standards to create a more comfortable environment for all guests. We take your feedback seriously and are committed as a team to making improvements so that we may once again be chosen as your preferred accommodation.