- Beranda
- Seluruh Jepang Hotel Resor
- Koshinetsu Hotel Resor
- Yamanashi Hotel Resor
- Isawa · Katsunuma · Ōtsuki Hotel Resor
- Fruit Park Fujiya Hotel
- Fruit Park Fujiya Hotel Ulasan
- Reviu Sakurarara.
Ulasan & Kesan Tamu Fruit Park Fujiya Hotel
- Kamar & Fasilitas4.58
- Fasilitas4.48
- Layanan Pelanggan4.80
- Makanan4.64
- Mata air panas・Pemandian4.50
- Kepuasan4.74
I arrived early and ...
I arrived early and completed the check-in process, but I was told the room would be ready around ◯ o'clock. When I went to pick up the key at that time, the front desk mentioned that the room had been cleaned. However, upon arriving at the room, it was still messy and being cleaned. Is there a lack of proper communication? I've stayed at many accommodations before, but this was a first for me. While having breakfast, my chopsticks were taken away even though there were still side dishes left on my plate. This happened after only about 10–15 minutes since starting my meal. Without chopsticks, I couldn't eat what was left. The public bath had a strong chlorine smell. Overall, various aspects of service were disappointing. The location is excellent for this hotel.
- Kamar & Fasilitas1
- Fasilitas2
- Layanan Pelanggan1
- Makanan1
- Mata air panas・Pemandian2
- Kepuasan1
- 21/7/2025～
- 1 orang 1 kamar
- Twin Room, 26㎡
- Termasuk sarapan
Balasan dari Fasilitas
Thank you very much for choosing Fruit Park Fujiya Hotel and for sharing your valuable feedback during your stay. We sincerely apologize for the unpleasant experiences you encountered, including the cleaning conditions at check-in, the service at the breakfast venue, and the environment of the large public bath. The lack of thorough cleaning checks and insufficient consideration during breakfast service reflect shortcomings in our coordination and service training, which we deeply regret. Moving forward, we will reinforce our cleaning inspection system upon completion and review staff training in our restaurant to ensure guests can enjoy their meals comfortably. Regarding the chlorine smell in the large public bath, we will re-evaluate our management standards to create a more comfortable environment for all guests. We take your feedback seriously and are committed as a team to making improvements so that we may once again be chosen as your preferred accommodation.