The Yokohama Bay Hotel Tokyu 투숙객 리뷰 및 후기

(가나가와현/요코하마・미나토미라이) [전체 480개 객실]
종합 점수
4.55
훌륭하다 (677)
  • 객실 및 어메니티
    4.59
  • 시설・설비
    4.57
  • 접객・서비스
    4.61
  • 식사
    4.49
  • 온천・목욕
    4.43
  • 만족도
    4.58
2.20
名無し-さん

【Noise】Sounds from the neighboring Room can be clearly heard.

Despite the late hour past 2 AM, there were noisy guests, and due to the room's structure, sound from the neighboring room was completely audible, making it impossible to sleep at night. There was a mysterious non-opening door in the room through which voices from the neighboring guests could be clearly heard. I called the front desk to ask if they could request the neighboring guests to quiet down. The hotel staff promptly visited their room, and it became quiet for a moment. However, as these guests lacked manners, they quickly returned to being noisy and remained so until around 2 AM. The prompt response of the hotel staff was appreciated; however, unfortunately, I don't think I will choose this accommodation again in the future.

  • 객실 및 어메니티1
  • 시설・설비1
  • 접객・서비스4
  • 식사－
  • 온천・목욕4
  • 만족도1
  • 2025. 12. 24.～
  • 2명 1개
  • Executive Twin Bay View Non-Smoking
  • 식사 불포함

시설에서의 답장

Thank you very much for choosing Yokohama Bay Hotel Tokyu. We also sincerely appreciate your valuable feedback despite your busy schedule. We deeply apologize for causing any discomfort when you should have been able to enjoy a comfortable stay. Moving forward, we will strengthen our patrols within the hotel and ensure prompt responses to noise issues to prevent recurrence. We would be truly grateful if we could have the opportunity to welcome you again in the future.

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