The Yokohama Bay Hotel Tokyu 투숙객 리뷰 및 후기

(가나가와현/요코하마・미나토미라이) [전체 480개 객실]
종합 점수
4.55
훌륭하다 (673)
  • 객실 및 어메니티
    4.58
  • 시설・설비
    4.57
  • 접객・서비스
    4.61
  • 식사
    4.49
  • 온천・목욕
    4.43
  • 만족도
    4.58
4.17
@けろけろ

Obon Holiday

I have been using this Club Floor for a while. This time, I splurged a bit on the Room for the Obon holiday. It was unfortunate that I couldn't park on the Hotel's designated parking floor due to preparations for an international conference. Thank you for your kind gesture during check-in, acknowledging my August birthday. However, during cocktail time, when I asked for a small plate, I was told, "We only provide large ones!" Additionally, when I accidentally stepped into the area where drinks were being served, I was firmly told not to enter there. These experiences were disappointing. Still, as I generally like this place very much, I'd love to stay again during the fireworks festival next time!

  • 객실 및 어메니티4
  • 시설・설비4
  • 접객・서비스4
  • 식사4
  • 온천・목욕4
  • 만족도5
  • 2025. 8. 13.～
  • 2명 1개
  • 【Bay Club Floor】LUX Harbor King Non-Smoking
  • 조식 포함

시설에서의 답장

Thank you very much for staying at Yokohama Bay Hotel Tokyu Bay Club Floor. We sincerely apologize for the inconvenience caused regarding parking and for any discomfort due to the inappropriate behavior of our staff during cocktail time. We take your feedback seriously and are committed to improving our services moving forward. All of our staff look forward to welcoming you again in the future.

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