그랜드 닛코 도쿄 다이바 투숙객 리뷰 및 후기
- 객실 및 어메니티4.63
- 시설・설비4.57
- 접객・서비스4.64
- 식사4.48
- 온천・목욕4.36
- 만족도4.57
Club Lounge
This was my first time staying at the Grand Nikko Tokyo Daiba. I chose a Plan with club access and was especially looking forward to cocktail time in the club lounge. However, during cocktail time, even when the food ran out, it was not replenished for about 20 minutes, and there was a long period when there was almost nothing available. Although I paid for a Plan with club access, I could not fully enjoy the food, which was very disappointing. The Hotel itself and the staff were excellent, but I feel there is room for improvement in how the club lounge is managed. If you are booking with club access in mind, you may want to make your Reservation with this in consideration.
- 객실 및 어메니티4
- 시설・설비2
- 접객・서비스3
- 식사1
- 온천・목욕3
- 만족도2
- 2026. 6. 29.～
- 2명 1개
- [Special Floor] Superior Twin (25th & 26th Floors)
- 조식 포함
시설에서의 답장
Dear Mr./Ms. MK12, Thank you very much for staying at Grand Nikko Tokyo Daiba. We also sincerely appreciate you taking the time to share your valuable feedback. We deeply apologize that, despite your looking forward to the Club Lounge cocktail time, we were unable to replenish the food items adequately and did not meet your expectations. We truly regret that we could not provide you with a fully satisfying experience. We take your comments seriously and will share them with the relevant departments as we review our replenishment system and operational procedures, striving to create a more comfortable lounge experience for all guests. Nevertheless, thank you very much for your kind words regarding our Hotel and staff. All of us look forward to welcoming you again. Grand Nikko Tokyo Daiba