그랜드 닛코 도쿄 다이바 투숙객 리뷰 및 후기

You’ll regret staying here.

I stayed for two nights with a Reservation. I was told they would call me in 10 minutes once the Room was ready, but nothing happened. After I contacted the front desk again, the check-in process finally started. I took the Room key to my door, but I couldn’t enter—the key didn’t work. The front desk was not busy. Both the air conditioner and hair dryer in the Room had filters completely clogged with dust. The air conditioner barely worked. When I noticed trash in the Room and looked up, it turned out to be dust falling from the air conditioner. The hair dryer was unusable, so I used one I brought from home instead. When I lifted the bed runner, there were shockingly long hairs visible on it, and part of the sheet was tucked in with them. It was disgusting, so I removed it myself. There was a water leak at the shower head connection. I had to tighten it every time before using it. I used the first-floor breakfast area on both days. On day 1, the coffee machine was broken. I saw staff checking its operation right beforehand, which made it even stranger that it was left as-is. On day 2, while I was still eating, everything on my table was cleared away during a brief moment when I stepped away. No napkin had been left on my table to indicate anything. Even when I returned to my seat, there was no apology—they were clearing the next table instead. At this Hotel, staff never offered even a single apology. It also surprised me that they either made excuses or laughed it off. I planned to rest before checking out but decided not to. I think other Business Hotels are far better. It may be that you can only receive decent service if you make a Reservation for an executive floor. The attached salon is not good at kimono dressing. The obi pillow was clearly visible; when they finished and I checked in the mirror, I was stunned. When I pointed it out, it felt like they didn’t understand how to use an obiage properly. The hair styling itself was satisfactory, but for kimono dressing you’re better off doing it yourself. Even though they handle weddings here, their kimono-dressing staff needs retraining.