그랜드 프린스호텔 오사카 베이 투숙객 리뷰 및 후기
- 객실 및 어메니티4.45
- 시설・설비4.43
- 접객・서비스4.45
- 식사4.14
- 온천・목욕4.18
- 만족도4.36
Lost and Found
I stayed at the accommodation for two consecutive weeks using a rental car. During my previous stay 7 days ago, I accidentally left an item in the parking lot. The day after checking out, I called the hotel and provided detailed information about where I had dropped it and its characteristics, requesting that it be kept at the front desk for me to collect during my next check-in. However, upon arrival this time, I parked in the same spot with my rental car and found that the item was still left unattended where I had dropped it. Additionally, when checking in at the front desk, there was no record of my previous communication regarding the lost item.
- 객실 및 어메니티4
- 시설・설비3
- 접객・서비스2
- 식사2
- 온천・목욕1
- 만족도2
- 2025. 6. 11.～
- 2명 1개
- ※Renovated Room※ [Non-Smoking] Deluxe Twin
- 조식 포함
시설에서의 답장
Thank you for staying at Grand Prince Hotel Osaka Bay and for taking the time to share your feedback. We deeply apologize for the inconvenience and discomfort caused by our inappropriate service during your visit, despite your kind decision to stay with us. On behalf of all staff, I sincerely apologize for our shortcomings, which stemmed from insufficient employee training. As professionals in the hospitality industry, we regretfully acknowledge that this was a result of a lack of awareness and proper guidance on our part. We are truly sorry for this oversight. To ensure such incidents do not occur again, we are committed to thoroughly re-educating our staff moving forward. We sincerely hope you will continue to consider Grand Prince Hotel Osaka Bay in the future.