나고야관광호텔 투숙객 리뷰 및 후기

(아이치현/나고야·후시미역 8번 출구에서 도보 2분) [전체 257개 객실]
종합 점수
4.59
훌륭하다 (288)
  • 객실 및 어메니티
    4.62
  • 시설・설비
    4.63
  • 접객・서비스
    4.70
  • 식사
    4.55
  • 온천・목욕
    4.40
  • 만족도
    4.66
4.00
ハウスドラゴン

We appreciate the upgrade, but…

Thank you for upgrading us to the Espacio Room. At check-in, we were only told that we had been upgraded, with no explanation of what the Espacio Room included. Also, there were fewer take-home amenities than expected, so we did not really feel the benefit of the upgrade. The service at check-in/check-out was not very friendly and felt somewhat intimidating. On our next stay, we do not need the IKYU perk champagne. Alcohol is harmful to me. The Room itself was very clean and well maintained, so we were able to relax.

  • 객실 및 어메니티4
  • 시설・설비5
  • 접객・서비스3
  • 식사－
  • 온천・목욕4
  • 만족도4
  • 2026. 5. 29.～
  • 1명 1개
  • Deluxe Floor Double Room (43 m²) – Non-Smoking
  • 식사 불포함

시설에서의 답장

Thank you very much for staying at Nagoya Kanko Hotel. We also sincerely appreciate you taking the time to share your valuable feedback despite your busy schedule. We deeply apologize that, despite upgrading you to an Espacio Room, our insufficient explanation resulted in an experience that did not meet your expectations. In addition, we are truly ashamed and deeply regret that our staff’s manner at check-in and check-out made you feel intimidated, which is unacceptable in the service industry. We take your comments seriously and will thoroughly review our service approach and reinforce staff training. We also sincerely apologize for any discomfort caused regarding the IKYU member benefit champagne (alcohol). On your next stay, we will change it to a non-alcoholic option. We hope you will give us another opportunity and choose Nagoya Kanko Hotel again.

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