Sapporo Grand Hotel 투숙객 리뷰 및 후기 - 3페이지

(홋카이도/삿포로역 지하도와 직결, 도보 10분) [전체 494개 객실]
종합 점수
4.47
좋다 (219)
  • 객실 및 어메니티
    4.46
  • 시설・설비
    4.40
  • 접객・서비스
    4.64
  • 식사
    4.74
  • 온천・목욕
    4.13
  • 만족도
    4.53
  • 4.33
    アップルバナナマン

    Executive Floor

    I stayed on the Executive Floor and enjoyed lounge access, which was excellent. Both the drinks and food were of high quality, leaving me very satisfied. While Hokkaido specialty sweets were available, everything else was so outstanding that I felt it would be a waste to eat them. Contrary to my expectations, there were many guests using the breakfast service, and the freshly baked delicious bread ran out midway.

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  • 3.20
    Jimpei

    As a representative Hotel in Sapporo, we aim to provide higher quality guest rooms.

    I have been using this accommodation for my business trips to Sapporo over the past few years. The staff's service, the hotel's facilities, and its location maintain a high level of quality and convenience, making it a representative hotel of Sapporo. These aspects are highly commendable. However, during my recent stay in the East Wing Deluxe Twin Room, I noticed some areas that could be improved: ① The room's wallpaper is peeling in some places, giving an outdated impression and suggesting insufficient maintenance. ② The sofa and desk are placed at opposite ends of the room (with two beds in between), making them inconvenient to use and not conducive to relaxation. ③ There are multiple white stains scattered on the carpet. As I would like to continue using this accommodation in the future, I hope these issues will be addressed for improvement.

  • 4.33
    Hsin Chun

    Understood! Please provide the text you'd like me to translate.

    This was my first stay at the Grand Hotel, though I often visit Sapporo. The location is very convenient, and in winter, it’s easily accessible from the underground walkway. While the service wasn’t particularly attentive, it was generally kind. The food at the Executive Lounge on the 4th floor was average with limited variety. The guest room was comfortable. Thank you!

  • 5.00
    phn1001

    It was a comfortable stay!

    The room was booked under the "Room by Hotel's Choice Plan," which I often use, but this time it was my first stay in a beautifully renovated room in the main building. The classic-style room was comfortable, easy to use, and allowed for a relaxing stay, leaving me very satisfied. The hotel's illuminations and tree were beautiful, making it an enjoyable visit. Check-out could be done smoothly using the machine next to the front desk without any waiting time, which was also great.

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  • 5.00
    あこあこママさん

    I can only stay at Sapporo Grand Hotel.

    This time, I stayed in a room on the Executive Floor. The bathroom had a spacious washing area, making it very convenient to use, and I was able to relax comfortably with the large sofa and king-size bed. I highly recommend using the Executive Lounge. The happy hour offerings of various hors d'oeuvres, cheese, apple pie, and drinks were exceptional. Additionally, the patisserie’s twisted donuts and cream coronets were outstanding—I’ve never encountered such delicious bread even in Tokyo. The lunch buffet at Northern Terrace Diner was also delicious and fully booked. A Reservation is recommended. Lastly, what truly sets Sapporo Grand Hotel apart is its unparalleled hospitality. The staff are incredibly warm-hearted and attentive to guests' needs. Each staff member has their own charm, creating memories that build up with every stay. I often find myself wondering if I’ll see those smiles again as I Complete my Reservation while thinking of all the wonderful staff members. They go above and beyond to help find great restaurants or shops selling items you want—they even brainstorm ideas together with you! Thank you for always putting up with my requests! (Haha) P.S. The steak pilaf and miso ramen from room service were absolutely delicious! Looking forward to my next visit!

  • 5.00
    Bella_Donna

    Excellent!

    Stayed for two nights with breakfast included. Sapporo Grand Hotel has been a dream hotel for me since childhood as a native of Hokkaido. The room, the impeccable cleanliness in every aspect, the delicious meals, and the high level of staff service were all exceptional. The soft and comforting scent in the elevator! The professionalism of the room staff! This is truly an amazing hotel that lives up to its reputation. I believe I was upgraded to a better grade room than what I had reserved. I would love to stay here again!

  • 4.00
    kats@

    Breakfast

    The Japanese-style breakfast was incredibly delicious.

  • 4.83
    ミツバチのお宿旅

    A long-established Hotel in Sapporo

    As a resident of Sapporo, I tried the special plan for power outages. There were unique qualities you can only experience by staying, and I enjoyed both Chinese and Japanese meals, which were truly delicious and satisfying. Although operated separately from the hotel, there is a reservation-based sauna facility on-site that was also excellent. The luggage porter service was very impressive as well.

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  • 5.00
    tidarium203

    I felt very relaxed.

    I visited 40 years ago and still remember the wonderful hospitality even as a child. Winning tickets to Mrs.'s live performance, I chose this place without hesitation. Both restaurants were delicious, and the warm, unchanging hospitality made me feel very relaxed. The spa treatment was also excellent. I will definitely visit again whenever I come to Sapporo.

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  • 5.00
    a-tanaka

    The location was excellent, and I had a comfortable stay.

  • 5.00
    aym0111

    Filled with hospitality.

    I stayed here with my sister for a trip to Hokkaido. We were upgraded to a better Room, which made our stay very comfortable. The Room was spacious, clean, and comfortable, with a particularly large bathtub and two sinks in the bathroom, allowing us to prepare leisurely in the morning. The beds were also very comfortable, helping us relax and sleep soundly after our travels. All the staff members were extremely polite and attentive, making our stay pleasant. I would love to stay here again when visiting Sapporo. Thank you very much!

  • 4.83
    cozysheep

    Personalized service that feels comfortable.

    Impressed by the elegance and high-quality service of this long-established Hotel. From check-in, a bell attendant assisted with carrying luggage. I had the opportunity to use the lounge on the 4th floor, which was quiet and very comfortable. Although there is no large public bath Facility that has become popular recently, the Room was spacious, free from any sense of confinement, and newly renovated, making my stay very pleasant. The breakfast and tea menu in the lounge were of excellent quality and delicious. I look forward to visiting again.

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  • 4.50
    くり1969

    It was a calm and pleasant Hotel.

    The room was spacious, and the service was calm and very satisfying.

  • 3.17
    横浜もっち

    Room type cannot be selected. Please note.

    The room type was left to the accommodation's discretion, and it was reasonably priced, but the room was not renovated, and as someone over 70, I was tense for four days trying not to trip over the step at the bathroom door. The Chinese cuisine at Koukaku remains exceptionally delicious, and the Japanese breakfast is always a delight.

  • 5.00
    ヒロシさん

    As always, very good.

    I use this place several times a year. As always, the staff's service, responsiveness, and cleanliness are excellent. I will stay here again.

  • 5.00
    marymary72

    I feel at ease staying here.

    I frequently stay at various hotels in Sapporo, and I always appreciate the pleasant service. The rooms have been beautifully renovated while retaining the charm of a historic hotel, providing a comfortable and relaxing atmosphere. I also enjoy taking my time with breakfast. In an era where business hotels continue to raise their prices, I feel this hotel offers services at a very reasonable rate.

  • 4.17
    akwa

    Delicious breakfast

    Stayed here before and returned for the excellent location and service. The breakfast featured plenty of Hokkaido ingredients, and the hotel's branded dishes were delicious and very satisfying. The facility had a slight tobacco smell in the room, and the water pressure at the sink was low. Once again, the best part of this hotel’s service was the parking staff's guidance.

  • 4.40
    iwatty

    The slippers were thick and comfortable.

  • 3.83
    きいろいぼうしのジョージ

    Recently renovated and very clean.

    I stayed in a Room on the 8th floor of the main building. The Room had a partial view of the government office, and the scenery was pleasant. The Room was adequately spacious and clean, as it seemed newly built. I appreciated that slippers and toothbrushes for children were provided. The shelf by the window was surprisingly convenient to use. As for the unit bath, it was unfortunate that there wasn’t a place to put clothes.

  • 5.00
    k.ko.

    Highly Satisfied

    Upon arrival, with some time before my schedule, I explored the first-floor area. There was a Starbucks, a bakery, and a cake shop. I quickly bought a cake and mentioned that I would eat it in my Room; they kindly provided a paper plate as well. At the bakery, the cube-shaped bread was sold out, but when I asked the staff about it, they kindly offered to reserve one for me for the next day. Everything felt luxurious and perfect. Even near the elevators, there was ample space that added to the luxurious atmosphere. The Room had a calming layout where I could sleep soundly. The bathroom was neatly organized yet still exuded luxury. The shampoo and body wash smelled wonderful too. This is truly my luxurious Hotel experience—I can’t wait to visit again!

  • 3.67
    馬車子

    There was an unpleasant odor in the plumbing area.

    The Room itself was spacious and clean. However, it was a Room with a separate bath and toilet (divided by a glass door), and I noticed an unpleasant sewer-like smell coming from the bathroom.

  • 5.00
    marimarimaimai

    Close to the station and the staff are friendly.

    I stayed in the renovated East Wing. The bathroom had a bathtub and a washing area, and the washroom was spacious and very convenient to use. The toilet was also large and comfortable. The amenities and bathrobes were well-stocked, which made my stay very satisfying. If I may suggest, the restaurant where I had dinner could offer a wider variety of alcoholic beverages. That was slightly disappointing. I would love to stay here again when I visit Sapporo!

  • 5.00
    Cheshire Cats

    Exceptional quality

    While preserving a historical design, the facility is very clean and excellent. The staff at the front desk provided courteous service, as expected from a long-established accommodation. The breakfast was varied and delicious. Thank you for a wonderful accommodation experience.

  • 3.50
    タケバヤシ カズ

    There is a sewage smell coming from the toilet.

    Due to the old sewage pipes, there may be a sewage odor.

  • 5.00
    ばつまるしんちゃん

    It was comfortable, but just one thing...

    I had a comfortable stay on the Comfort Floor. The bathroom was impressively renovated, with a well-designed washing area. Having worked in Hotel housekeeping and Facility management for many years, I tend to inspect things out of habit. What I noticed was the fraying and lifting of the carpet at the bottom of the bathroom entrance door, where even the gripper is visible. I wondered if it might be due to overflow from the bathroom. Since it's noticeable and could be uncomfortable if someone steps on it barefoot, I feel it would be better to repair it soon. Other than that, both the service and breakfast were excellent!

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  • 5.00
    名無し----

    Everything was excellent. I would love to stay here again.

  • 4.67
    札幌大好きじいじばあば

    Family Trip to Sapporo with Grandchildren

    This was my third stay, and it was the most satisfying experience so far. My son's family also mentioned that this accommodation ranked in their top three among all the hotels they have stayed at, and they were very pleased. The best part was the cleanliness and layout of the room. The meals, both Japanese and Western-style, were delicious; however, it was disappointing that some items ran out and were not replenished. The staff at the front desk and parking area provided excellent service. Unfortunately, I felt that the service from the restaurant staff could have been better. While there were some friendly staff members, I wished for more smiles and attentiveness overall. The attitude of a server can greatly influence whether a meal is enjoyable or not. I hope for an even more enjoyable stay next time!

  • 1.80
    Mike Jin

    Grand in name only.

    The receptionist who checked me in didn’t smile. I could excuse it by saying this is a budget hotel, but this is Japan. The porter, an older man who showed me to my room, was very polite. Two staff members guided me even though I only had a small bag, which was unexpected. The room itself was brand new, so there were no issues there. However, my room was on a low floor and at the very end of a very long corridor. I’m not sure if that was intentional. Price-wise, it felt expensive for the size and for being in a city like Sapporo. The windows were very small due to the building’s history. The view/privacy was an issue because office workers in the building directly across could clearly see into the room. The bathroom felt very cramped and looked cheap, but it was new and clean. Breakfast is not included, but I prefer room service anyway, and a 1,000-yen voucher could be used. There were no staff outside, and when I came in no one guided me, which left me a bit confused.

  • 4.33
    happytouko

    The hospitality was exceptional.

    I stayed here during a business trip to Hokkaido. The room included lounge access, and I found the staff's hospitality there to be very pleasant. The next day, I needed a band-aid and asked a cleaning staff member on the accommodation floor. They immediately ran to get one for me, which was truly thoughtful and appreciated. Both the Chinese restaurant and Japanese dining at the hotel offered attentive service, and the food was absolutely delicious. Even though it was a business trip, I felt like I indulged in a luxurious hotel stay. I will definitely choose this accommodation again for my next business trip. Looking forward to visiting again—thank you!

  • 4.67
    ＦＪ－Ａ

    I had a comfortable stay.

    I stayed here for the first time in several years. The Room was comfortable, but the sink was very small, and I wished it had a bit more space. I was told the breakfast venue might be crowded, so I opted for the Japanese set meal instead of the buffet. It turned out to be very quiet, and I enjoyed a delicious meal at a leisurely pace. The Hotel-made apple pie and fruit cake served as dessert were also very tasty. If I have another opportunity, I would love to stay here again.

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