힐튼 도쿄 베이 투숙객 리뷰 및 후기

(지바현/마이하마) [전체 828개 객실]
종합 점수
4.15
(68)
  • 객실 및 어메니티
    4.22
  • 시설・설비
    4.32
  • 접객・서비스
    4.40
  • 식사
    4.12
  • 온천・목욕
    3.74
  • 만족도
    4.12
1.40
Star Magic

It was a disappointing stay that did not feel like a luxury hotel.

Thank you for staying with us. It was disappointing that the requests made at the time of reservation were not fulfilled. Additionally, when we filled the bathtub, several black particles floated, and my child felt uncomfortable and couldn't enter, so I think it should be checked. The room felt a bit old, and considering the price, this was also disappointing. This is not the hotel's fault, but it was terrible with school trip students or high school students being crowded, noisy, and having poor manners, resulting in long lines at the shop, which scared my child from approaching. I thought I could relax at a luxury hotel, but it was noisy until midnight, which was difficult. Next time, I would like to stay on a day without school trip groups.

  • 객실 및 어메니티1
  • 시설・설비1
  • 접객・서비스3
  • 식사－
  • 온천・목욕1
  • 만족도1
  • 2024. 12. 12.～
  • 3명 1개
  • - Happy Magic Room 40 sqm Non-Smoking [Recommended for Families]
  • 식사 불포함

시설에서의 답장

Dear Star Magic, Thank you very much for choosing Hilton Tokyo Bay. We sincerely apologize that your stay was not satisfactory. We are truly sorry for the inconvenience caused by the insufficient cleaning of your Room. We are committed to investigating the cause and making improvements to prevent this from happening in the future. We also apologize for the discomfort caused by the noise from other guests. We are dedicated to ensuring a comfortable stay for all our guests. Thank you very much for your valuable feedback. We look forward to welcoming you again.

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