호텔 오쿠라 고베 투숙객 리뷰 및 후기
- 객실 및 어메니티4.40
- 시설・설비4.47
- 접객・서비스4.60
- 식사4.51
- 온천・목욕4.15
- 만족도4.46
This was my first st...
This was my first stay in two years. Since we had a guaranteed ocean-view Room, it was great to be able to see Meriken Park, Port Tower, and the Ferris wheel. However, there were two disappointing points due to aging facilities: - The bathtub is old, and the yellowing and roughness were quite noticeable. - The toilet did not flush well. I would like to see improvements in the cleanliness of the bathroom area. Otherwise, I feel the price should be lowered. The front desk staff and cloakroom staff were very pleasant and helpful.
- 객실 및 어메니티3
- 시설・설비4
- 접객・서비스4
- 식사－
- 온천・목욕3
- 만족도4
- 2026. 3. 21.～
- 3명 1개
- [Non-Smoking] Ocean-Side Main Floor Deluxe Triple (6th–15th Floors)
- 식사 불포함
시설에서의 답장
Thank you very much for choosing our Hotel from among many and staying with us the other day. While we are pleased that you enjoyed the view from your Room during your stay, we sincerely apologize for the inconvenience and discomfort caused by the yellowing and roughness of the bathtub and the poor flushing of the toilet, which prevented you from having a comfortable stay. We will promptly review our cleaning procedures and work to make improvements. We will reflect on these shortcomings and continue to make every effort each day so that as many guests as possible can enjoy a comfortable stay. We appreciate your continued support of Hotel Okura Kobe. We sincerely look forward to welcoming you again.