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Both dinner and breakfast were outstanding—the best meals we’ve had at any place we’ve stayed. The mini concert was also wonderful, and our granddaughter was able to take part. The toilet and washbasin area felt a little inconvenient to use, but the air conditioning worked well and we were able to stay comfortably.

It had been since last autumn, but this is an Accommodation that soothes me no matter when I visit. Of course, the Room and the Onsen are wonderful, as are the meals—modern French with witty, thought-provoking menus each time, and a Japanese breakfast made with carefully selected ingredients—but even more than that, I’m always delighted by the staff’s quiet attentiveness everywhere, including turndown service during both dinner and breakfast. I go outside the rear entrance to smoke each time, and there was a small bench that hadn’t been there before. Near the exit were several mats you can use on the bench. I was moved by these little touches and found myself even more captivated by Kokon. I’m already looking forward to deciding when to visit next.

From the Shuttle Service from the parking lot to the attentive hospitality, meals, and everything in between, everything was perfect and made for a truly comfortable stay. While many places in recent years have reduced staff and their service feels lacking, this long-established Ryokan showed us the true essence of thoughtful hospitality—anticipating every need. As long as I am able, I would love to return again on my next opportunity.

I stayed in a newly renovated Room, and it was wonderful. The in-room perks were excellent. In particular, the all-you-can-eat gelato was an incredibly generous service—perfect after the Onsen—and I enjoyed trying many different flavors. Everything was delicious. The pre-dinner aperitif can be chosen from the menu, and the lounge coffee machine is truly high-quality, so I used it many times. Both the quality and quantity of the meals were very satisfying, and what impressed me most was the staff. There were many young team members, but everyone’s hospitality was outstanding. Some staff members spent a long time chatting with elderly guests because they were approached for conversation, yet they responded without showing any displeasure at all—I was genuinely impressed. You can also enjoy two different types of Onsen water, and I think this Accommodation offers excellent value for money. I will definitely return again. Thank you very much for taking such great care of me.

First of all, the meals were outstanding. I’ve had enohara fish before, but this was the most delicious I’ve ever tasted! They paid close attention to how we were doing during the meal, and the timing of each next dish was perfect. Everyone on the staff greeted us with smiles throughout our stay, which made us feel very comfortable. Thank you very much. We’d love to visit again in a different season.

We’re repeat guests for the cats, delicious food, and the cozy comfort of having everything you need right in the Room. This time my husband came with us too. The kids were thrilled with the maisonette and the open-air bath. We also love the skincare amenities such as lotion—they’re from a brand we like. We were so happy to finally spend time with the cats again. Since this was our first summer stay, we were told, “You might find stag beetles on the balcony,” and there were so many (surprisingly)! We took some home and are taking good care of them. Thank you for all your thoughtful consideration. Dinner was served at perfect timing—hot dishes hot and cold dishes cold—and my husband really enjoyed how delicious everything was. For breakfast we chose Japanese this time; the clay-pot rice selected by a rice meister was outstanding. Our child asked for seconds again and again. Everything was perfect except that the children’s pajamas we borrowed felt smaller than expected for their size. Thank you as always for your warm welcome—it made for an amazing start to our summer vacation. We’d love to come back again.

We visited this Accommodation for the first time in March after it received the strongest “Absolutely!” recommendation among several options, and it was the first time in a while that we felt completely satisfied in every respect. From the courteous and accurate communication during the Reservation process, to the atmosphere, use of space, staff professionalism, and cuisine—everything met our expectations. With an Accommodation of this caliber, I wasn’t particularly worried about the food, and I had already seen photos of the interior on the website so I assumed there would be no surprises. In the end, however, what matters most is “people.” With group stays, requests often cause inconvenience and there are usually one or two small oversights on the day—but here everything was perfect. This time we came as individuals. We returned both to confirm our impressions and to be moved all over again. The entrance—still fresh in my memory as a favorite—is spacious and quiet. It harmoniously blends cutting-edge design with traditional charm despite being complete opposites. Personally, it may be my favorite part. Our Room this time was more compact than last time but more than sufficient for one night. The open-air bath is also spacious and easy to use even though it has privacy screening. The private dining room felt almost too large for just two people. The timing of each course and the staff’s warm smiles made for a truly comfortable—and delicious—meal. Overall, what stayed with me is how rare this Facility is: an excellent balance of new and old, genuine warmth from people, and employees who approach their work with sincerity—all coming together in perfect harmony. Newer Accommodations with a full resort feel are wonderful in their own way as well; however, as an Onsen Accommodation, this is a place I can confidently recommend as a distinctly Japanese stay where timeless tradition is beautifully integrated. Thank you once again for taking such great care of us. We are truly grateful for a relaxing stay that healed both body and mind. Thank you very much.

The building is showing its age, but it is carefully cleaned, and the furniture and furnishings are well maintained. The ikebana arrangements are beautifully displayed and are said to be rearranged each time by the staff. The chef is from Nemuro and sources fresh seafood from there. The vegetables and meat are locally sourced from within Hokkaido. Every time, both the presentation and the flavor are excellent, and we enjoy our meal with genuine admiration. We plan to visit again next year to celebrate our wedding anniversary.

Overall, it was a very satisfying stay. Because the Hotel is built on a hill, the night view of Atami was spectacular. The bath is a little small, but the Onsen was relaxing and we were able to unwind. It was also great that we could reserve it for private use late at night. The meals were delicious, and we enjoyed all the thoughtful performances and touches. We were surprised to find our names embroidered on the napkins. We were allowed to take them home. The goats and ducks were also very soothing. We stayed to celebrate my wife’s birthday, and it was a one-night stay that left both of us completely satisfied. If we have the chance to visit again, we look forward to seeing what kind of services await us next time. Thank you very much.

I had a very comfortable 3-day, 2-night stay in a quiet setting. The meals were delicious, and the nightly mini concerts in the lobby were truly relaxing. As I was traveling solo, it wasn’t cheap, but the Facility and the quality of the cuisine more than justified it. If I had to mention one thing, the toilet paper in the Room was thin and a bit inconvenient to use. It was a wonderful and comfortable Hotel that will likely make me want to return again in summer.

The meals, hospitality, Room, views, and bath—everything made for a wonderful stay. I have never had rice this delicious before. The tea was also excellent, and the grilled dried horse mackerel at breakfast was outstanding. In any case, I’m adding this Accommodation to my top five places I want to stay again. I hope to visit again someday. Thank you very much.

This was a return visit. I stayed here to visit my family’s grave and Koryu Shrine. The warm hospitality from the proprietress and all the staff was truly pleasant. The meals were delicious both to the eye and the palate. Breakfast included a partial buffet, and everything was always kept beautifully arranged. The bath and changing area were consistently clean and well maintained, which impressed me with how attentive the staff are. This is an Accommodation that makes you want to stay again!

The staff were incredibly friendly and kind! The Onsen was amazing, but what impressed me most was the hospitality. And the kimbap was unbelievably delicious. On the second day they kindly served inari sushi, but I liked it so much I wanted to eat kimbap two days in a row!! The building is old, but it felt like visiting the countryside, and everything was thoroughly cleaned and spotless.

Thank you for the wonderful service—it made our stay truly exceptional. First, I accidentally made a Reservation with the wrong gender, but you quickly brought us yukata in different sizes, which was very helpful. With fewer guests staying, the attentive, personalized service really stood out. We also enjoyed the complimentary pudding—it was delicious. The Onsen was available at night as well, so we could relax and take our time. The bed felt a bit firm and slightly uncomfortable to sleep on, but other than that we had no complaints at all. Also, it was pouring rain at checkout, and you kindly handed us towels—this helped us so much. We truly appreciated your thoughtful attention to detail. We would love to stay here again when we visit Kusatsu.

I loved the exceptionally quiet scenery. The service was also very attentive. Everything was spotless, and the scent of the tatami was soothing. The flowers on display were beautifully arranged, and I was impressed by the furnishings as well. The food was as delicious as its reputation suggests. The bath amenities were excellent too—ReFa showerheads and hair dryers, and POLA products. It would be perfect if the bath were an Onsen. Every detail felt pleasant, making this a truly wonderful trip. It’s an Accommodation I’d recommend to others and would love to stay at again.

We stayed here as a couple during the Obon holidays. Even though it was the hottest time of midsummer, Tenkawa Village was wonderfully cool—a top summer retreat in Kansai where we could stay comfortable without using the Room air conditioner and without breaking a sweat. We had long admired the charm of Dorogawa Onsen and had wanted to stay there at least once, and choosing Hanaya Tokubei was absolutely the right decision. The whole town has a lovely atmosphere, but Tokubei stands out for its especially distinctive and tasteful building. Because there are few guest Rooms with private indoor baths in the area, we stayed in “Higashi no Tenku” with an indoor bath. The view is mostly of the courtyard, so if you are used to resort-style Onsen facilities it may not exceed expectations. Still, considering this is traditionally an Accommodation used by ascetics, we felt it was a true luxury and enjoyed it. The meals were delicious Japanese cuisine featuring plenty of local ingredients, with thoughtful touches throughout that kept our Multiple Night Stay from ever feeling repetitive. We were completely full but couldn’t bear to leave anything behind—and finished every last bite. Spending time on the veranda at dusk with a beer in hand while watching people pass by was simply wonderful. After sunset, strolling around the area in yukata is also great fun. Wherever you walk, the lantern lights feel magical, and Tokubei lends out portable lanterns as well. It was like stepping back into a period drama. There were also foreign staff members, and they were genuinely kind and attentive—we truly appreciated it. This is an Accommodation we would love to visit again. Highly recommended if you are sightseeing in Dorogawa Onsen.

Thank you very much for your warm hospitality. Thanks to the proprietress’s thoughtful care, we were able to forget our daily routine and enjoy a wonderfully relaxing time. Both the cuisine and the Onsen were excellent, and we felt refreshed in both body and mind. Above all, your heartfelt hospitality left a lasting impression on us. My wife also gained renewed strength to focus on her medical treatment. We would love to visit again in a different season. Wishing you all good health and continued prosperity for the Ryokan. Thank you again for everything.

I had a wonderfully relaxing stay at a comfortable pace. It was quiet and spotless throughout, and the Onsen was incredibly open and wonderful. Every meal was deeply delicious. The staff were also very pleasant and welcoming. I feel as if both my body and mind have been refreshed. I can hardly believe how reasonably priced it is. Thank you very much. I will definitely return.

There were four private Onsen baths, and each one was very clean and a pleasure to use—it really helped me unwind. I usually manage about three visits, but I wanted to try all four, so I pushed myself. The meals were truly delicious. They were mainly Japanese-style, with some Western-style dishes in between, so I enjoyed a great variety. The fish had absolutely no odor and was so fresh that I felt I had never tasted anything like it before—what a surprise. Dinner and breakfast rice and miso soup were also excellent, which I really appreciated. I would love to visit again if I have the chance.

With only a small number of Rooms, we were able to enjoy the Facility without much contact with other guests. As for the baths, we were able to take our time and enjoy all of them—the private open-air bath, the in-room open-air bath, and the in-room indoor bath. We’d also like to try the stone sauna next time. There were hours when we could use the lounge for beer, alcohol, coffee, and more. Although we couldn’t make it for cocktail time, we still made good use of it. It would be even better if the lounge stayed open a little later. Every dish had a gentle flavor and there was an impressive variety; everything was delicious and beautifully presented, so we enjoyed it with our eyes as well. Being able to choose three desserts ourselves was also great. Because we could dine at a relaxed pace, the portions felt just right and everything was very tasty. The Room was so clean that it didn’t feel like 15 years had passed at all, and we stayed very comfortably. If I had to mention one thing, it would be that the wash area was a bit small. We also appreciated the thoughtful touches, such as having separate towels prepared for the open-air bath and the indoor bath. We would definitely like to stay again. Thank you very much.