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I stayed here with my mother and nephew on a trip for three. We were able to relax in a separate Room, and we could also borrow colorful yukata. This trip was to help cheer up my mother before she begins medical treatment, so it was truly wonderful. Breakfast was gently seasoned, and it seemed my mother was able to enjoy plenty of it as well. I would love to stay again. Thank you very much.

As expected of a long-established Hotel, the staff’s hospitality is truly top-class. I stay here every year as my regular Accommodation, and from check-in they welcomed me like a familiar face, which made me feel at ease—like coming home. The Room is spacious, and I can relax in the bathtub at leisure. I also have dinner each time at the French restaurant on the first floor, and once again I was completely satisfied with the outstanding service and cuisine. Breakfast is excellent as well—especially the morning curry, which is highly recommended.

I stayed for 2 nights with No Meals Included. I had a very comfortable stay. I was happy that the women’s large public bath had a ReFa shower head, and the Room amenities were well stocked, which was very helpful. There were also laundry facilities in several areas, making them easy to use.

The Hotel is conveniently located near Mishima Station, and they also stored our luggage. There is a large public bath, and the breakfast was delicious—we were very satisfied. The complimentary coffee drink service was also excellent. When I visit Mishima again, I would like to stay here again. Thank you very much.

The location is close to Sarusawa Pond, making it convenient for sightseeing. Naramachi is also nearby, so you can enjoy dining and shopping as well. The Hotel itself is not new, but it has everything you need, and the Room size feels just right. The staff were kind and courteous, and they also helped with recommendations for places to eat. I chose the plan with breakfast included. It was buffet-style, and everything was carefully prepared—delicious and enjoyable. I looked forward to breakfast every morning. I arrived by rental car, but there is no dedicated Hotel parking lot. You can park at a flat rate in the adjacent (Mitsui) coin parking lot, but if it’s full you’ll need to find another option yourself. I spent the mornings exploring within walking distance and drove farther out in the afternoon, then returned in the evening to park again. At that time of day, it seemed like day-trippers were leaving, so it worked out well for me. This is a Hotel I’d like to stay at again when I visit Nara.

This was our first stay, and in short, both our dog and we were completely satisfied. The Facility was spotless and felt very clean. The daybed in the Room was extremely comfortable, and we were able to relax and lounge around together with our dog. Unfortunately it rained that day, but the ocean-view scenery was still wonderfully refreshing. Next time, I’d like to make a Reservation for the same type of Room again. The service struck the perfect balance—attentive without being intrusive—and left a great overall impression. There was also an excellent selection of dog supplies and treats; truly thoughtful service that anticipates every need. We enjoyed all of the meals and drinks as well—they were delicious. We’ll likely be back again soon, and we look forward to seeing you then. Thank you very much for everything.

Our family of three stayed here. The guest room with an open-air bath had an amazing view of the trees through the window. The meals were delicious, and we loved the post-bath ice pops, late-night inari sushi, morning coffee service, board games, and the excellent loan services such as a rotating hair dryer and a NanoCare hair dryer. It was relaxing and quiet, and we were able to unwind from everyday fatigue. The Onsen water was also wonderful. Highly recommended Accommodation.

We have a large public bath, and also many private baths. The private baths do not require a Reservation—use them anytime if available! You can check availability via QR code, which is very convenient. The semi-open-air baths are especially exciting. Baby amenities are also provided, so families with children can use them with peace of mind.

The Facility is clean, and having an Onsen is a nice touch—it helps you relax and recover from fatigue. The Room is also clean, and I was able to get plenty of sleep. The front desk staff member was from Nepal, but their Japanese was excellent and communication was smooth. Their smile was wonderful as well. Thank you very much.

From check-in, the staff welcomed us with warm smiles. The building felt inviting, with a thoughtful layout that created soft, gentle sunlight along the guest flow. We also appreciated the all-inclusive plan—especially the homemade-style snacks. The Room was very quiet: we couldn’t hear noise from next door or footsteps in the hallway. The bath could be reserved for private use in time slots, and the meals reflected genuine kindness and consideration for guests. The only thing was that my wife has limited mobility, so we would have appreciated grab bars. We really loved this Accommodation, and it’s easy to see why so many guests return.

I have stayed here many times. Among the Onsen in Zao, the water quality is excellent, and Tsuruya’s baths suit me perfectly. There are also four types of private baths, so you can relax and enjoy them at your own pace. The food is incredibly delicious—every meat dish is generous in portion size and so tasty that you’ll want to eat it again right away. This time I had the Zao beef steak; it was very tender and wonderful with a variety of flavors such as lemon butter and wasabi. I will definitely visit again. A Multiple Night Stay is also recommended.

It was a truly wonderful stay. The meals were delicious, and the freshly cooked rice was especially outstanding. The tea shabu-shabu was also excellent. The Room had a great atmosphere, and the premium lounge was lovely as well, so we were able to relax and unwind. This is an Accommodation I would love to return to again and again.

The front desk staff and the restaurant staff at breakfast were all friendly and welcoming, and we had a very pleasant stay. The Room was compact but spotless, and my family was delighted that the artificial Onsen left their skin feeling smooth. We also appreciated the thoughtful services such as coffee, ice pops after bathing, and body wipes to help with the heat. We would love to stay again if we have the opportunity.

The pool in the courtyard had two shallow depth options, which were perfect for our 5- and 3-year-old children. They also lent out water guns, and having a swimsuit spin dryer was very helpful. At night, there was a free lottery next to the front desk and a small festival-style game area (paid, around 200 yen), and we felt they had really put thought into it. We were allowed to use our own handheld fireworks (not sold on-site) in the courtyard, and when we brought some, they kindly lent us a bucket filled with water and a lighter. Meals were served in the Room for both breakfast and dinner, with great portions and flavor—our whole family was very satisfied. The baths operated on a rotating schedule: the women’s bath was on the 4th floor at night and on the 3rd floor in the morning. The 4th floor did not have an open-air bath but did have a sauna. It was at a comfortable temperature that children could also use. The 3rd floor did not have a sauna, but it had an open-air bath, which we also enjoyed. The view from our Room was beautiful as well, and we were glad to be able to see the morning sunrise.

Our family of four stayed in a room with a private open-air bath, and it was amazing—even putting it mildly. The meals, baths, and views were all excellent. The food was generous and delicious, and at night we enjoyed a sky full of stars. The bath left our skin silky smooth—especially the morning bath, which I highly recommend. This was our first stay, but it’s an Accommodation we definitely want to visit again. Thank you very much.

The front desk service was courteous, and I appreciated that they promptly called a taxi for the next day. The Room was clean and comfortable. In addition, there is a convenience store attached to the Hotel, which is handy even when it’s windy and rainy. I would like to stay here again.

The staff were kind and attentive, and I was able to enjoy a comfortable stay.

This was my second stay. The location was very convenient, within walking distance of a major station. Check-in was courteous and smooth, and this time a new staff member and a senior staff member escorted me to my Room as part of their training. Both were very polite and provided pleasant service. Above all, I was impressed by how clean the Room and bathroom areas were. The bath, toilet, and sink were spotless—it's rare to find a Hotel kept this clean. At check-out, I also received deodorant wipes, which was a big help because it was extremely hot that day. I really appreciated the thoughtful gesture. The only minor issue was that the Wi-Fi signal was a bit weak and not very stable. Overall, I had a very comfortable stay. I would like to stay here again!

We stayed as a family of three, and the Room was spacious, as was the bathroom. The staff were also very helpful. When going from the parking lot to the Hotel, it was raining and we got wet, so I wish there had been some way to stay dry. Breakfast was also great, with a wide variety of food.

As a truly secluded Onsen, the drive to get there was challenging, but it was a wonderful Accommodation well worth the effort. Surrounded by abundant nature, even the wait for the cable car was enjoyable as we took in the gorge views and watched small birds. We also used the private bath first thing in the morning and were able to fully enjoy the Onsen while embraced by quiet nature—it was truly an exceptional moment. All of your staff are wonderfully international, and rather than striving for perfection, each person’s sincere, heartfelt work came through, which made us feel very warm inside. At dinner, you kindly changed our table to a window seat, and we enjoyed delicious dishes along with the beautiful scenery. My European husband was also very satisfied. Next time, we would love to return during the autumn foliage or snowy season. Thank you very much for a lovely stay.