Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 52Page Number

My spouse, our first-grade son, and I stayed here, and our son—who loves bunk beds—really liked the Room. He was also delighted with the breakfast curry rice and cereal. There are Coco’s and Kappa Sushi nearby, so we had no trouble finding dinner options.

We stayed here for our son’s graduation ceremony. The Chapel Room is our favorite. In autumn, the yellow ginkgo leaves seen from the Room are beautiful. We enjoyed a delicious dinner at the on-site Kiccho, and also fully enjoyed the Hotel breakfast featuring Yamaguchi local cuisine. The service at reception and elsewhere was excellent, and the housekeeping staff’s greetings were very pleasant. Thank you for taking such good care of us.

The Room was very clean, and above all, the staff were kind and courteous at check-in, which made our stay truly pleasant. We probably caused quite a bit of trouble—almost like fans—but they still saw us off with “Have a great time,” and we would love to stay again.

From check-in at reception, everything was explained very clearly, so I could stay with complete peace of mind. There were many air purifiers in the Accommodation, which I initially found unusual, but I realized it was a thoughtful measure for a layout where ventilation is difficult, and I was impressed. I was able to spend my time there without any discomfort at all. What I especially loved was being able to enjoy drinks on the rooftop while looking up at the night sky in Shizuoka—it was amazing. I would definitely like to stay again, and I look forward to visiting next time as well.

I stayed here again following last year. From check-in, the staff welcomed me with friendly, familiar service. I accidentally left my music player behind the bedding, but they called me and kindly arranged to send it back. Thank you very much.

It was a truly wonderful Onsen. Not only was the water quality excellent, but with one indoor bath and two open-air baths, I never got tired of soaking no matter how many times I went in. There was also a free beer event, and I was very pleased with this unexpected service. Because a typhoon made landfall on the day of my stay, I couldn’t go out to eat in the Onsen town at night, which was disappointing—but thanks to this service, I was able to enjoy drinks in the lobby instead. The Room was thoroughly cleaned and the entire building was kept spotless, so I rated my overall satisfaction as 5. I would definitely like to stay again (next time for winter skiing...).

It was simply amazing!! I’ve stayed at many large Ryokan, and I was delighted to enjoy both the scenic-view baths and a variety of hot springs. Both dinner and breakfast were excellent, with more food than we could finish. Everything was truly delicious—thank you very much. The building had a classic, long-established feel, but the staff’s hospitality was outstanding. We stayed with our child and had a great time without ever getting bored, thanks to the pool, fishing, arcade, and play area. It made us want to come back again if we get the chance. We debated among several Accommodations on Awaji Island (including sister properties), but we’re congratulating ourselves for making a great choice with Hotel New Awaji.

It’s a very beautiful hotel. Both the room and the large public bath were kept impeccably clean, and I was able to spend my time there in complete comfort. The front desk staff were wonderful—always smiling, with excellent service. Thanks to them, it was a fantastic stay. I will definitely stay here again.

I had long wanted to visit this Hotel, but it was a bit far and I rarely had the chance. This time, I was finally able to stay for two nights. The sky was cloudy and looked like it might rain, so I was a little worried about whether we could enjoy the view, but there was no need to worry at all. We were able to take in stunning scenery, and it was well worth the effort to make the trip. The meals and baths were excellent, and all of the staff were very pleasant, making our stay truly comfortable. It is a wonderful Hotel that makes me want to visit again.

This stay was even better than before—the complimentary drink corner was more well-stocked, the available hours had increased, and an all-you-can-drink draft beer option had been added, which was great. Also, there is now a take-away coffee station after breakfast, which was a nice touch. However, the cup was quite hot to carry, so I would appreciate it if something could be provided to prevent the outside from getting too hot.\nI will stay again.\nThe woman who checked me in was also very pleasant and thanked me for staying with you several times.

This was my first time staying here, and I’m glad I got to enjoy so many extraordinary experiences. The coastal drive in a Rolls-Royce—my first time riding in one—and the nighttime laser message show were beautiful and truly moving. From the terrace, I was soothed by the view of the Pacific Ocean just beyond and the sound of the waves. The food was also delicious. All of the staff were friendly and very kind. I made my next Reservation during my stay, so I’m looking forward to coming back again. Thank you very much.

I’ve been coming here since I lived about 30 minutes away by train. Even after moving to a place about two hours away, I still visit from time to time specifically to stay at this Hotel and explore Takasaki. From the moment you step into the entrance with flowing water, you’re drawn into an extraordinary world. More than anything, I love the atmosphere of the large public bath. If you bathe before sunset, sunlight pours in and it’s bright and truly wonderful. Soaking in the open-air bath while listening to Shinkansen announcements as background music is pure bliss—I can forget everything. Both the guest rooms and the entire property are clean and comfortable. Since I’ve stayed many times, every visit feels like “I’m back.” The breakfast venue is very open and airy, and just as comfortable. The honey butter was so delicious that next time I plan to enjoy it generously again. Thank you always, and I look forward to staying with you again!

I gifted my mother a stay here for her 75th birthday. She’s a real foodie who’s always trying restaurants, and she came home excited, saying, “The restaurant was simply amazing!” and “Dinner was especially outstanding!” They even celebrated with a dessert plate, and I’m truly grateful to all the staff. She also thoroughly enjoyed the snacks placed around the property and the great variety of books—making it the perfect celebration. This isn’t the kind of place that serves flashy dishes or relies on lavish luxury ingredients, so I hesitated a bit about giving it to my elderly mother—but it turned out to be exactly right for her! She said, “I was tired of the typical meals you find everywhere, so this was really wonderful,” “I hope more people learn how special it is,” and “It makes total sense that there are many international guests. It’s a truly rare restaurant where you can genuinely experience Japanese culture.” Looks like my choice as her daughter was spot on (lol). *On the other hand, if it’s not your style, it really won’t be—so please keep that in mind if you’re giving this as a gift!!!

Although we stayed during the hot season, we were able to play in the river in front of the Hotel and had a great time. The water was clean and not too deep, and we were happy to see our dog enjoying it—it made us glad we came. We didn’t use it this time, but next time we’d like to have river-play photos taken. The meals also felt carefully prepared dish by dish. The salt-grilled ayu was delicious. At dinner, a female staff member was very kind and helpful. Breakfast was set up like a half-buffet system, and items that ran out were replenished promptly with attentive care. The bath water didn’t feel particularly like an Onsen, but the baths were spacious and relaxing. The open-air bath felt slightly hot. Given the times, it seems they are operating with a small team, but there were thoughtful touches such as a 24-hour self-checkout system at the shop and mops and small vacuums available in the changing area for guests to use. Since all guests had dogs with them, we could relax without worrying about others. We’d like to stay again during the autumn foliage season or when fireflies can be seen.

This Hotel made our stay in Shiretoko even more special. This time, we were kindly upgraded to a better Room, and we were truly moved by the unexpected thoughtfulness. The guest Room was spacious and comfortable, with a calm atmosphere that let us fully enjoy our time away. What left the strongest impression was the large public bath. It was roomy and very clean, and soaking at a relaxed pace was the perfect way to ease away the day’s fatigue. All of the staff were consistently kind, attentive, and professional while maintaining just the right sense of distance, which allowed us to feel at ease throughout our stay. The entire Accommodation had a serene ambiance, and we felt it enriched our time in Shiretoko even more. This is a Hotel we would definitely like to return to when we visit Shiretoko again. Thank you very much for a wonderful stay.

I always stay here when visiting Amami. It was very comfortable. I would appreciate it if something could be done about the poor ventilation in the smoking area on the 10th floor. I would be very happy if the large public bath were available 24 hours a day. It was my first time having breakfast here, and the bread was really delicious. I will stay again. Thank you very much.

I was able to visit again for the first time in 20 years. From the warm welcome onward, the hospitality was outstanding. The food was just as delicious as ever, and I truly hope this authentic Japanese hospitality will continue for many years to come. I would love to visit again soon. Thank you for such a wonderful and happy time.

- The room was on a high floor with a great view—it was so relaxing!! - The staff’s attentive service was also very soothing!! - We had dinner at the Chinese restaurant, and it was delicious! - It’s a bit far from the downtown area, but there’s a well-maintained waterfront walking path, so the walk was enjoyable. I’d love to stay again.

I stayed here for the first time two and a half years ago. I was completely satisfied with the Hotel’s location, the Room, and the large public bath. The property was also very clean, which left a great impression. So this time I didn’t hesitate to make a Reservation for two nights, and enjoyed visiting Mitsumine Shrine and sightseeing around Chichibu and Nagatoro. The “Tabibito no Yu” bath is a natural Onsen, and compared with other Route Inn properties it has more shower booths (and they’re ReFa), plus a larger bath—perfect for relaxing and unwinding. I definitely want to stay here again next time I visit Chichibu. Thank you for taking care of us for two nights. We’ll be back. One small disappointment: the in-room TV’s facility guide didn’t work (even when pressing the Home button), so I couldn’t check how crowded the large public bath was.

We were very satisfied. The private hot spring bath in the room was spacious—almost too luxurious for one person. After dinner, we also used the large public bath and were able to relax and enjoy a comfortable time. Dinner was teppanyaki, and not only was the food delicious, but we also thoroughly enjoyed the chef’s conversation and performance. Breakfast was delicious as well. All of the staff were very kind, and we had a wonderful two-day stay. Thank you very much.