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Thank you very much for your hospitality on this occasion. There were no major issues, and I am grateful that I was able to enjoy a generally comfortable stay. I hesitated to write this in a Review, but as I have no other way to convey my message, please allow me to share a few requests for improvement here. I am usually assigned Room 820, but this time I was shown to Room 620 for the first time. A common issue in both rooms is that the air-conditioning temperature setting is limited to a minimum of 23°C. This may not be a problem in midsummer when outdoor temperatures are high, but at this time of year the nighttime temperature drops, and at 23°C the cooling does not work well enough; each time, it becomes uncomfortably warm and makes it difficult to sleep. I understand the intention of narrowing the selectable temperature range and adjusting output at the outdoor cooling tower unit in order to reduce utility costs; however, if that results in guests having to endure an uncomfortable room temperature, I feel that is problematic. If possible, I would appreciate it if guests could select down to around 21°C. For reference, at Sotetsu Fresa Inn Yokohama Station East Exit, cooling can be set down to 20°C. In addition, compared with before the renovation, removing the working desk space and also removing the two towel hooks that were on the wall to its left has been inconvenient—there is now nowhere suitable to hang used bath towels to dry. Even in a twin room, there should be other guests besides myself who work in their rooms; having only a small table in front of a small high sofa is inconvenient. Also, leaving two chairs sitting by themselves where the desk area used to be seems like wasted floor space—and even on the lighting switch it still says “desk.” For your reference, I have attached an image of bath towel hooks installed in the full changing area at Sotetsu Fresa Inn Yokohama Station East Exit. Regarding Facility items specific to Room 620: The screw on the right-side bracket of the face-towel hook by the sink is loose and wobbles; please tighten it. Also, as for wall-mounted TV set: it tilts downward by about 7 mm on its left side; if possible, I would appreciate it if you could correct this. I sincerely apologize for raising such detailed points like an overly picky guest; however, there are many excellent aspects otherwise. As I would like continue staying with you going forward as well، these comments are offered with hopes for further improvements in convenience. I would be grateful if you could consider them positively.

My late wife used to stay here often, so I stayed for one night this time while attending her memorial service. I stayed in Room 212. The air conditioning cooled well, but the operating noise was loud. Also, the remote control for the room lights did not work, and there were some lights that would not turn on even when using the switch. I recommend that these be inspected and repaired.

My child loves Mont Blanc, so we went to Kasama just to try the “Kasama Mont Blanc.” We made a Reservation at this Hotel because it was close to the roadside station. By chance, a suite (maisonette) Room was available, so we chose it. It was very quiet, and since we stayed from Sunday to Monday, we hardly saw any other guests (we did see some at breakfast), which made it feel almost like a private stay. For dinner, I ordered the hamburger steak. It was Hitachi beef hamburger steak, and the firm texture and rich meat flavor were irresistibly delicious. For breakfast, you can choose Japanese or Western style, so I chose Japanese. The rice—true to the region—was excellent, and the grilled fish (salmon) had perfect fat content and seasoning. Our Room also had a marble-style bath in the maisonette layout, so we could enjoy a touch of luxury. The staff were also courteous and thorough in their explanations and service. We plan to come back next year for the Mont Blanc we couldn’t have this time—and when we do, this is definitely an Accommodation we’d love to stay at again.

The location was great, and the breakfast was especially delicious. There were many vegetable-based dishes and a wide variety of fruit, which made my daughter very happy. The staff were kind, and everyone greeted us with a warm smile, making our stay very pleasant. We would love to visit again.

This was an Accommodation I had wanted to stay at at least once. The staff were kind and attentive, and the view of Lake Shikotsu from the room was wonderful. The Onsen water quality was also excellent and warmed me up thoroughly. Thank you for taking such good care of me.

I have visited Noboribetsu several times, but this Hotel surprised me with its spacious Room! It was very relaxing. The Onsen was great, and I felt refreshed. It would be nice if there were wider yukatas available for fuller-figured guests.

Stayed for one night during my first trip to Kagoshima. While I had some expectations during the Reservation process, the location exceeded them—absolutely fantastic. Situated right in the heart of Tenmonkan, it was a perfect base to enjoy and complete all the planned activities on my schedule. The Room was impeccable, with relatively new and clean amenities like the bed and bathroom, providing a relaxing stay. I am completely satisfied without even a minor complaint to mention. I look forward to staying here again on my next visit to Kagoshima. Thank you!

It was a very cozy Room. I’d like to stay again.

This was my first stay. The Room was clean, and I had a very comfortable stay. I would like to stay again.

The Room was very clean. It was great to have the toilet and bathroom separated. The washroom was spacious and easy to use. I didn’t use it this time, but having a microwave in the Room seemed very convenient. Breakfast was provided as a bento-style meal, and it was more than satisfying. Thank you for the wonderful meal. I would love to stay again next time. Thank you very much.

I enjoyed soaking in Zao Onsen’s strongly acidic, milky-white water with a distinct sulfur scent—this is what an Onsen should be like. Since it’s an old building, there are countless flaws if you start pointing them out, so I stayed while telling myself that’s just how it is. The staff work hard, but not at a level that truly impresses. The meals featured many local specialties and were good, but the rice—the most important part—was too firm at dinner and far too soft at breakfast. This Accommodation is recommended for those who love Onsen.

We gathered from various places to celebrate our elderly parent's birthday and stayed for one night. First, we relaxed together in the private bath while watching the clouds drift by. The specially prepared sparkling water was a delightful touch. The Onsen made us quite hungry, so we chose a small portion gourmet plan considering my mother, but it left us all fully satisfied. We were touched by the thoughtful celebration gesture from the accommodation, and the mulberry jam we purchased at the shop on our way home was delicious as well. During our stay, whether it was walking freely on the spacious tatami or feeling the warmth of the staff, there was always a cozy and pleasant atmosphere. Thank you very much!

This was my second stay. The food already has an excellent reputation, and everything I tried was truly delicious—especially the desserts. I’ve had many buffet-style meals before, and this is my No. 1. The financiers served in the lounge as a late-night snack were also very tasty. The baths go without saying. I also appreciated that the service wasn’t overbearing. Thank you for taking such good care of us.

Unlimited access to the neighboring spa Facility is a great perk. With so many types of baths, my favorite is the carbonated spring in the open-air bath.

1. Meals Breakfast was excellent, with a great selection including local specialties—we were very satisfied. On mornings when we were short on time, we chose the meat udon! The late-night noodles were great, and the dining staff were kind—we were very satisfied. 2. Bath There were no foreign guests doing unhygienic things like leaving towels in the bathwater, so we could use the bath with peace of mind. We enjoyed the Onsen.

We used the anniversary Plan to celebrate my partner's birthday. Before our stay, we had sent a gift in advance, and it was already beautifully set up in the Room upon our arrival. Additionally, we consulted about a surprise beforehand, and despite some timing challenges (I missed the confirmation email after check-in—my apologies for that), the staff assisted us very kindly and thoughtfully, which made us truly happy. We couldn't finish one bottle of champagne and the cake between just the two of us—we felt sorry about that! The atmosphere was stylish, and my partner especially appreciated being able to take drinks like coffee in portable cups back to our Room. We would love to stay again if we have another opportunity. Thank you so much!

Since it was self check-in, I didn’t have high expectations, but it was a Facility where I could relax comfortably, including the Room, Onsen, and relaxation room. The Onsen quality was excellent; although it was set up so you could visit other Onsens as well, there was no need. There are no meals provided, but just before heading up the mountain there is “Gutto Yamagata,” which offers a great selection of Yamagata food and everything from meals to alcohol. I would like to stay here again when I visit Yamagata.

I found Sugatani Onsen while looking for an Accommodation where I could stay with my pet, without knowing the name beforehand. It was very comfortable. I brought pet pads, but if possible, I would like you to provide some spares. There is no need to lay out the futon during meals; I worry my dog might bark, so it makes me more concerned. The air conditioner noise felt a little loud. The meals were very delicious. It is a quiet location away from the crowds.

I booked this as a stopover for the middle of our Multiple Night Stay trip without knowing much about the area, and it was wonderful! The Room was spacious, and the futons were already laid out in the Japanese-style room. The bedding was very comfortable—perhaps with a mattress included—and I slept well without any body aches. The Onsen Facility was also very clean and enjoyable. Breakfast was delicious, and my wife and children were very happy. Thank you very much!

My most recent Reservation was for a smoking room, but the room was very clean, had no odor, and was comfortable. Breakfast could be chosen from three options, and free hot coffee and tea were available at the front desk. Since I only drink hot coffee, I really appreciated it. I would like to stay again.