Gen Hakone Gora

We stayed here for our wedding anniversary trip.From the moment we arrived until the very end, we truly had a wonderful time.The Room was spacious and spotless, with thoughtful attention to every detail. It was so comfortable that we honestly wished we could stay there forever.We were also delighted to receive a Room upgrade this time—thank you so much.Above all, the meals were beyond words—absolutely delicious.Every single dish was outstanding, and the dining experience itself became a special memory.Because it was our anniversary, you even prepared a surprise dessert plate for us. We were deeply touched by your unexpected kindness.All of the staff were warm throughout our stay, full of attentive care and hospitality, and we found ourselves thinking again and again how glad we were to have chosen this place.The Room, the meals, the Onsen, and especially the staff’s thoughtfulness—everything was exceptional. We couldn’t be more satisfied with our stay.We have stayed at many Accommodations over the years, but this is without a doubt the best one we have ever experienced.We are truly glad we chose “Hakone Gen” for such an important anniversary.When we visit Hakone again, we would love to stay here again.Thank you very much for such a wonderful time and unforgettable memories.

While searching for an Accommodation with a Room featuring an open-air Onsen bath, I came across this place and made a Reservation right away. Everything exceeded my expectations, and I was completely satisfied. The view from the Room window, the lounge services, the high-quality in-room dining, and the warm hospitality from all staff were outstanding. The amenities were so well stocked that I could have arrived empty-handed without any trouble, allowing me to truly relax without worrying about anything. This is an Accommodation I’d love to visit again in a different season.