Ulasan & Kesan Tamu Ogoto Onsen Yumotokan

(Prefektur Shiga/Mata air panas Ogoto) [Total 71 Kamar]
Skor Keseluruhan
4.65
Luar biasa (387)
  • Kamar & Fasilitas
    4.70
  • Fasilitas
    4.59
  • Layanan Pelanggan
    4.57
  • Makanan
    4.63
  • Mata air panas・Pemandian
    4.80
  • Kepuasan
    4.62
  • 5.00
    ハーマヨニー

    Annex KAROI was amazing! (Stayed on the 9th floor)

    This was our fourth stay as repeat guests, and this time we stayed in the KAROI annex for the first time. Amazing—there’s no other word for it. Of course we want to stay again, and next time will definitely be KAROI—Done. The Facility, service, hot spring quality, and meals were all perfect. For the Facility: there were plenty of towels in the Room, and separate sets of yukata, samue loungewear, and pajamas for sleeping. As for hair tools, there were three ReFa devices (dryer, curling iron, and straightener). The toiletries were Sekkisei in full-size bottles. As a woman, I felt I didn’t need to bring any skincare at all. The service was excellent—the explanations and support from check-in onward were clear and easy to understand. The hot spring water had a smooth, silky texture. This is just my personal impression, but the large public bath in the KAROI building and the bath in our Room both felt like they had especially good water quality. Meals were served in a dining area exclusively for KAROI guests. It had a wonderful atmosphere, and everything was truly delicious. They also accommodated ingredients I don’t like by changing them out, which I really appreciated. And this is where their attentiveness truly stood out—my husband was especially impressed. He is left-handed, and someone must have noticed when serving us. Chopsticks are set at the beginning for right-handed guests as standard—and normally staff wouldn’t think twice about it since they aren’t changed afterward. However, when dessert came with a spoon and fork placed on the plate, my husband’s cutlery was arranged for a left-handed person. He said he couldn’t believe someone could be that considerate—it was his first time experiencing that level of care. The person in charge on the floor was an older gentleman; he was very pleasant, and we’re truly grateful. Overall: 100/100!!! My husband and I travel once a month. We often go to areas like Ise City / Hamana Lake / Mt. Fuji / Lake Biwa. We’re not so much into sightseeing—we prefer spending as much time as possible enjoying Ryokan or Hotel stays. And so far KAROI has become our top choice. It’s such an excellent Ryokan that it honestly makes me want to Cancel the Reservation(s) we already have later this year just to Change the Reservation(s) to here instead. We’re deeply thankful for such a wonderful time.

  • 4.17
    ねっから旅人

    A wonderful Accommodation worth the price

    The Onsen facilities are comfortable, including a rooftop open-air bath with views of Lake Biwa. The meal portions were very large—perhaps aimed at younger guests—and were too much for elderly guests to finish, which felt wasteful. Rather than a one-size-fits-all approach, it would be appreciated if services could be tailored in advance to guests’ ages and preferences. Many Hotels and Ryokan include meals, but offering an à la carte option would better suit individual needs. If that is difficult, it would be helpful to have the option of a buffet style.

  • 4.00
    ジャーマロ

    Thank you for your support.

    This was my third stay, and once again I thoroughly enjoyed the delicious meal served in a private dining room. I could really feel the chef’s dedication and solid skills. The male staff member who served us was also very attentive, which made our trip even more enjoyable. I visited with my elderly mother, and I’d love to bring her back again soon as a treat. One request: it may be time to replace the Karoi chairs—they’re quite worn out.

  • 4.83
    mr1001

    The meals are delicious.

    This was my second stay. I had stayed here five years ago and it was wonderful, so I decided to return. The expressway on the way was under construction and my arrival was significantly delayed, but I managed to make it in time for dinner. I’m grateful to the staff who waited for me. The meals were lightly seasoned, but made the most of the ingredients and were very delicious. One disappointing point: last time, the welcome service included Japanese sweets and matcha, but this time—perhaps because I arrived late—it was just a single rice cracker like you can find at any souvenir shop and regular tea. The tea was also weak and had little flavor. Still, overall I’m satisfied. I would like to stay again.

  • 5.00
    ベルパークシティ

    Visiting again for the first time in 24 years.

    It was my first stay in a while. The staff’s efficient service, the cleanliness of the bath, a relaxing Room despite being a Ryokan, and a breakfast with everything I wanted to eat. Thank you for providing such a comfortable time.

  • 4.17
    ひで1002

    Thank you very much.

    Thank you very much! The Facility and Onsen were wonderful. I had ordered flowers for my wife’s birthday, but they did not arrive, which was very disappointing. Instead, a fruit platter was provided, but we were already full so it was a bit too much. We appreciated the thoughtfulness, though.

  • 4.83
    さりさ

    From the moment we a...

    From the moment we arrived at the Hotel and throughout our meals, we were impressed by the staff’s hospitality. Dinner was perfectly portioned and delicious. At the breakfast buffet as well, we had a wonderful time in every way.

  • 3.83
    No.014

    Your First Trip to Shiga

    What was great *Excellent access *In-room open-air bath and lounge hospitality *A wide variety of large public baths What could be improved *We arrived by car, but there was no guidance for the drop-off area or parking, so we had to find it ourselves *Transferring between elevators to reach the annex was a bit inconvenient; at check-out we had larger luggage, so it was difficult *No alcohol pairing option with meals *The difference in staff skill levels varied surprisingly from person to person

  • 4.33
    大きい玉ねぎ

    I am a repeat guest....

    I am a repeat guest. We usually stay as a couple in the “Hanare Yoshiashi” Standard Floor with an open-air Onsen bath, and we have always loved it, so this time we booked for three expecting the same experience. The lounge, Onsen, kaiseki dinner, and service were as satisfying as always. However, the Room on the 6th floor felt small, with three beds seemingly squeezed in side by side. There was only enough space for two sofas, so the three of us could not relax in the Room together, which was disappointing. It seems difficult to use Yoshiashi comfortably with three people.

  • 4.83
    羊のくー

    We had a relaxing stay.

    Because our last stay was so comfortable, this time we stayed with my daughter and her husband who were visiting from Tokyo.\nMy son-in-law is very picky and doesn’t like Japanese food, so I was worried it might be difficult, but he ate almost everything.\nWe chose the breakfast buffet, so he could eat what he liked and seemed satisfied—he said he would like to stay again.\nMy son and I were able to take our time in the bath this time, which we couldn’t do on our previous visit, and we truly enjoyed the Onsen. The meals were also delicious.\nMy husband’s grave is nearby, so I would like to visit again.

  • 5.00
    （*@*）/

    This is my mother’s favorite accommodation.

    Thank you for your continued support. This is an Accommodation my mother loves, and we have stayed here many times after visiting our family grave in Kyoto. The staff are always wonderful, and although I make the Reservation on her behalf, I ask for various requests each time. After her stay, when I asked how the Accommodation was, she happily told me that this time she enjoyed all of the women’s baths. It seems she was also able to fully relax and enjoy the private open-air bath. We are grateful every time for the thoughtful care shown by your staff. We have a Reservation at year-end as well, and we would appreciate your kind attention to my parents again then.

  • 4.67
    アタハハ

    We had a relaxing stay.

    I have stayed here several times, and I was satisfied again this time. The meals were so plentiful and delicious that I couldn’t finish them all, and they made me want to come back. The private bath was also relaxing and enjoyable.

  • 4.50
    なおまま

    My plans for the Obo...

    My plans for the Obon holidays changed suddenly, so I made a Reservation in a hurry. Luckily, I was able to Reserve a wonderful Room. The in-room Onsen was very relaxing, and I stayed in it for a long time. The lounge was also comfortable, and I ended up lingering there. I’d love to stay again.

  • 5.00
    ナトリ

    Third stay

    Thank you as always. This time, we stayed in the annex. We came mainly for the fireworks festival, and we truly appreciated the Shuttle Service as well. We also enjoyed using the lounge. Both dinner and breakfast were excellent and very satisfying. Thank you to all the Facility staff for your kindness, as always.

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  • 4.33
    クレマリモ

    Three-Generation Family Trip

    Overall, I was satisfied. However, maybe it was crowded when I arrived, but I had to wait quite a while at the front desk on the 1st floor. When someone finally guided me to Karoi, he didn’t say a word. I was surprised, but I followed this very unfriendly young man in silence. After we finally reached the Karoi lounge, I was left waiting again. In the end, it took more than 30 minutes from arrival to check-in. I think they should provide guidance and explain the facilities a bit more while escorting guests, and the waiting time after arriving at the lounge was far too long as well. I kept wondering what that time was for. The food was okay, but service was far too slow, and water kept dripping from the air conditioner above our table throughout the meal—I had to keep wiping it up while eating. The Room and Onsen were excellent, but because of all the waiting from check-in onward, I didn’t feel any special sense of exclusivity at Karoi.

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  • 5.00
    バーナーイゴッソ

    We were completely satisfied with everything.

    This was my second stay, and the atmosphere felt different from before. When I asked, I was told the Hotel had been renovated. It was already clean before, but after the renovation it felt even more beautiful. We stayed in a room with an open-air bath, and the water temperature was just right. Above all, the meals were truly delicious, making this a very satisfying trip. We will definitely stay again.

  • 5.00
    ぷよすけ

    Everything was great in every way.

    I’ve stayed at many Accommodations over the years, and this one was truly excellent. The hot spring water quality was great. There were three hair dryers, which I really appreciated, and I was satisfied with the amenities—everything else as well. The creative kaiseki cuisine was unbelievably delicious. It gave me ideas for everyday cooking. I definitely want to come again. Thank you very much.

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  • 4.67
    湯本好き

    Overall Impression

    On our usual trip with two families of four (all aged 70 and over), we were able to relax and fully enjoy the Luxury Floor, and everyone was very happy—we had a wonderful, enjoyable trip. The variety and amount of food were just right for us. Thank you very much for taking such good care of us. The large public bath was a little far from our Room, so we ended up bathing in the Room instead (unfortunately). Also, the reception staff and everyone else were extremely kind and helpful—it left a lasting impression on us.

  • 5.00
    海君

    This was our first v...

    This was our first visit with four people we met on an Onsen tour. Everything exceeded our expectations, and everyone—from 62 to 88 years old—agreed that every detail was thoughtfully taken care of and that they would love to return. The Room was spacious, and everything was well prepared: amenities, tea set, drinks and a machine in the Room, even cleaning cloths. The sweets were delicious. The toilet was roomy (with an easy-to-use door), and the two sinks were also very spacious. From the moment we arrived it was “This is great!” and “How lovely!” again and again. The lounge was very convenient and enjoyable, with Häagen-Dazs cups, organic vegetable drinks, cider, ramune soda, and a wide selection of alcohol. Above all, having access to the lounge until 1:00 a.m. was a first for us at any Ryokan. Everyone said it felt like a waste to go to bed early, so we ended up chatting late into the night. The Onsen water had a smooth alkaline feel. We enjoyed the panoramic bath, the private bath (Diamond benefit), and even the in-room bath—all fed by Onsen water—and each of us soaked separately in these wonderfully spacious baths. Everyone was truly impressed. We also tried all of Kotone’s baths; it was especially nice that you can go empty-handed for any of them. The meals were delightful both visually and in taste—multiple dishes with beautifully flavorful dashi—and we were deeply impressed. Even through dessert, we could feel the careful attention to every detail. It was everyone’s first time at Ogoto Onsen as well, but they all said they definitely want to come back. Since I organized this trip for them, they thanked me warmly too. Thank you very much for your wonderful hospitality.

  • 4.67
    かんパー

    Disappointing sake.

    It had been a while since I last stayed in a Standard Room, but everything was perfectly fine, and I was able to relax as usual. The food was delicious as always, but unfortunately the chef’s recommended selection of sake was no longer available. I always looked forward to enjoying great food paired with sake, so this was very disappointing. I’m sure there are various reasons, but I sincerely hope it will be brought back. Thank you again for taking care of me on this visit.

  • 4.67
    こじひろ

    The Onsen is amazing.

    We used your property for my parents’ trip this time. The Onsen water was gentle and silky on the skin, leaving it smooth—absolutely wonderful. It was the best Onsen destination we’ve visited in recent years. We are truly grateful for the warm welcome from all the staff and for your thoughtful care in every way. Thank you very much. We will visit again.

  • 4.83
    mickyy

    The meals were very ...

    The meals were very satisfying overall, though the portions were so large that I couldn’t finish them. The rice in particular was delicious—this is a luxurious request.

  • 5.00
    V-mm

    Continuous sensitivity

    From the very beginning, I felt the hospitality was wonderful. When I went to the Room, I was amazed by all the welcome services. The bath was also excellent. Best of all was the food. I was impressed throughout!! The seasoning was outstanding, and the presentation was beautiful. I would definitely love to stay again. Thank you.

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  • 5.00
    なgoみ

    Meticulous attention to every detail.

    Thank you for everything. My weekend plans opened up, so I looked for an Accommodation nearby. It seemed a room had just become available, so I made a Reservation through IKYU. The Room was compact, but we were able to use the private bath and stay at a very reasonable price. I even looked up at the ceiling—there were no cobwebs, and I was happy to see how clean and well maintained everything was. There are four Onsen baths, and towels were provided in each bathing area, so we could use them without worrying. The water felt wonderfully moisturizing. In every bath and in the Room, POLA skincare products for both men and women were provided—I was impressed by the attention to detail. Dinner was more than we could finish (though everything we tried was delicious). In the morning, my husband—who prefers bread—was happy to find bread at the buffet, while I enjoyed a Japanese-style breakfast with plenty of side dishes. We both had a relaxing stay. Even after returning home, it felt like an Accommodation we would love to visit again. If we have the chance, we would definitely like to come back. The Room also had delicious financiers and rice crackers waiting for us. The only small disappointment was that there was just one rice cracker—even though it’s my favorite (sorry!). Also, I was impressed by Yumotokan’s sturdy hand towels—they could be rinsed out and reused many times for wiping down the table. It feels almost wasteful to treat them as disposable. Sorry for writing so much—it truly felt like more than worth the price.

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  • 4.33
    ミニオンケビン

    I visited again afte...

    I visited again after a long time and was satisfied overall. Check-in was smoother than before, and I was glad to get to my Room quickly. However, it took quite a long time for the first dish to arrive after we were seated, and the service remained slow afterward, so I would like to see this improved. Also, the lounge at night was dark, and the snacks were not well lit, making them hard to pick up. There were many overseas guests speaking loudly for a long time, so I hope the lounge can be a bit quieter.

  • 4.17
    soyon1218

    Dinner was served on...

    Dinner was served on beautiful tableware, and every dish was thoughtfully prepared with flawless flavor. I have stayed at many luxury Ryokan, and this was my favorite cuisine. The view from the Room’s open-air bath was wonderful and very relaxing. Soaking in the footbath in the lounge while enjoying the beautiful scenery was also excellent.

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  • 5.00
    CRがっちゃ

    Lake Biwa Emerald Green

    It was a very thoughtful Accommodation. In the sauna, I became friends with a traveler from Greece who was enjoying the Accommodation in the same spirit. Thank you for allowing us to relax so much during Japan’s busy Golden Week. All of the staff were refined and professional. We would love to stay again.

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  • 4.50
    kona1115

    We were satisfied with both the meals and the bath.

    We stayed for two nights over a holiday with three generations of our family. Dinner on both nights was a succession of carefully prepared dishes—everything was truly wonderful, and we enjoyed it with both our eyes and our taste buds (trusting the IKYU Review was the right choice!). The breakfast buffet was also delicious, with no items running out. The baths switch between men and women late at night, so even with just one night you can enjoy them all. Towels are provided in each bath area, and it was very comfortable to always have fluffy towels available. The water seemed to be alkaline, with a pleasantly silky feel, and even in the open-air bath there was no noticeable chlorine smell. There were water dispensers everywhere as well. Our family’s favorite feature was the sound of the stone in the private bath; the calm atmosphere made it especially appealing. All staff members were cheerful and efficient. In a few moments, explanations felt somewhat scripted, and I think an extra personal touch would make the hospitality even better. That said, there’s no doubt this is an Accommodation I can recommend, and we would love to return. Thank you very much for taking care of us.

  • 3.83
    娯楽の殿堂

    Isn’t there none?

    I’m very fond of Yumotokan’s “Hanare Yoshia” and consider myself a frequent guest. Handover notes are always properly shared, and the staff’s service is excellent, so I always enjoy a comfortable stay. However, since the new luxury floor was introduced, it feels as though the service has declined. The massage chairs are gone, the lounge has become more crowded, and guests staying on the luxury floor used to receive an extra dish at dinner, but that service seems to have ended without notice. I posted this Review regarding the breakfast buffet. First, refills are slow (this is something I have felt for some time). In addition, when I asked for an empty dish to be refilled, I was told flatly, “It’s already finished,” even though it was still within the scheduled hours. That doesn’t seem acceptable. If that is your policy, could you please state on your website that items may end once they run out? I would appreciate your prompt attention and improvement going forward.

  • 4.83
    湯山彦山さん

    The open-air baths, each with its own unique atmosphere, were wonderful.

    I really enjoyed the different open-air baths, each with its own unique atmosphere. The kaiseki cuisine featuring certified Omi beef was also delicious and very satisfying. The service from the younger staff was excellent and left a great impression.

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