Ulasan & Kesan Tamu Nasu Onsen Sanraku

(Prefektur Tochigi/Nasu) [Total 39 Kamar]
Skor Keseluruhan
4.33
Baik (91)
  • Kamar & Fasilitas
    4.19
  • Fasilitas
    4.09
  • Layanan Pelanggan
    4.36
  • Makanan
    4.43
  • Mata air panas・Pemandian
    4.62
  • Kepuasan
    4.31
  • 5.00
    amabile8

    Sanraku: An Open-Air Bath and Warm Hospitality

    Thank you for taking care of us again in a Room with an open-air bath. The Room has beds, and at the back there is a spacious armchair where you can sit and relax while looking out at the garden. I was able to unwind there, enjoying tea and reading quietly. With the beds, it was also easy to lie down and rest right away, which gave me a reassuring sense of comfort. Last time we stayed over New Year’s with family, but this time it was wonderful to enjoy the garden as it shifted from summer into autumn while soaking in the open-air bath in the Room. Sanraku is also well known for its baths; in particular, the open-air baths are highly recommended, as you can feel even the natural breeze and soak amid beautiful mountain scenery. As for the cuisine, there has been a change of head chef, bringing a fresh new approach. While maintaining Sanraku’s original attentive Japanese cuisine that highlights seasonal ingredients, I could sense new ideas being introduced. Dishes were served freshly prepared, and it felt clear that great care is taken so guests never grow tired of what is offered. Our attendant provided detailed explanations of each dish and showed wonderful hospitality. An attendant who had looked after us previously also took the time to speak with us. The front desk and welcoming staff remembered our previous stay as well, making this an Onsen Ryokan where you can truly relax with peace of mind. I sincerely hope that such a hospitable Japanese Ryokan will continue its history for many years to come. As an IKYU Diamond member benefit, we received half a bottle of wine as well as shopping vouchers—great value tickets that could be used both for drinks at meals and for souvenirs. This is a Ryokan I would love to visit again.

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  • 4.83
    まるしん！

    Thank you for your support.

    Everything was very good and we were satisfied, except for the strong odor in the indoor bath. Thank you for your hospitality.

  • 1.67
    のぶのぶ1115

    Surprised

    We stayed over the weekend. When we arrived at the Ryokan, a man greeted us politely, and we felt excited, thinking it might have a nice atmosphere. After being shown to our Room, we had some time before dinner, so we went to the Onsen. The open-air bath felt wonderfully rustic and was very enjoyable. However, when we returned to the Room, my wife tried the indoor semi-open-air bath attached to the Room and suddenly screamed. She said the water was far too hot to enter. I checked as well—it felt close to 50°C. There was no faucet or anything to add cold water. It was dangerously hot—hot enough to cause burns. We pulled ourselves together and went to dinner. Dinner was served in a private tatami room with a table and chairs. It was kaiseki-style cuisine, but honestly it wasn’t good. There were no vending machines in the Ryokan, so even if you got thirsty late at night you just had to endure it. The worst part was breakfast. When we went into the dining area in our Room that morning, all the dishes were already set on the table. We were about to eat… but there was no rice. “Excuse me—could we have rice?” The attendant said it still wasn’t cooked…? Even though they had specified our breakfast time themselves. So we ended up with natto, egg, and yudofu without rice—something I’d never experienced before. The rice eventually arrived later. I think others should consider carefully before booking. I’ve stayed at many Ryokan over the years, but this was my first experience like this. I won’t be returning.

  • 4.33
    ブルーハワイイ

    As always, the meals...

    As always, the meals were excellent, and the charcoal-grilled ayu was the best I have ever had. Also, I was glad to be able to drink milk this time.

  • 3.50
    2929sorakara

    I would like to stay again, so I hope the Facility will be improved.

    I have stayed at this Accommodation many times since the previous management. This time, I visited for the first time in seven years. The service was as pleasant as ever, but unfortunately the Facility has become quite outdated, which was disappointing. The door to the large public bath seems to have worsened in its fitting and was difficult to open and close; I also saw other guests struggling with it. There were also some areas in the guest room and bathroom where cleaning did not seem thorough. The meals were all delicious, and the portions were just right for us. The new attendant also provided service very diligently, which left a very positive impression. As this is an Accommodation I would like to continue staying at, I hope improvements can be made wherever possible.

  • 4.83
    ショコラ一休

    Healing Accommodation

    It was our first stay at this Accommodation, and as a long-established Ryokan it fully met our expectations—excellent hospitality, service, cuisine, and a superb free-flowing Onsen straight from the source. We were completely satisfied, and it has become one of the Ryokan we would like to visit again. The only slight disappointment was that since it was a Japanese-style room, we were a bit concerned about how the futons were laid out. Stayed on 2026.8.16

  • 2.00
    ブラックペアン2

    I expected too much.

    The Facility felt outdated, and the front desk service had the old-fashioned Onsen Ryokan vibe—far from what you would expect at a truly luxury Ryokan. The open-air bath in the Room was only large enough for one adult if you bend your legs. The Room itself was only about 8 tatami mats in size, and the veranda area was not spacious either. Some of the dishes were elaborate and tasty, but in terms of quantity, it felt like, “Is that all?” The only saving grace was how good the staff member assisting with our meal service was. For 200,000 yen for two adults—was that really worth it? Even at half price, it would still feel hard to justify. It seems we expected too much overall.

  • 4.33
    ごえもん0525

    Long-established Ryokan

    A traditional Ryokan, for better or worse. As it is a fully Japanese-style room, it may feel a bit uncomfortable for those used to Western-style living. The meal portions are just right for elderly guests. They gave us a small drawstring pouch with amenities, and on departure they even gifted us boiled (steamed) corn as a souvenir—thoughtful touches that were truly appreciated. Surrounded by trees in a nature-rich setting, it feels very relaxing. They even laid out and put away the futon bedding for us, which made me feel almost sorry to trouble them. If they had Japanese-Western style rooms, I would like to stay again.

  • 5.00
    nenepeko

    A welcoming Accommodation with warm hospitality.

    Our first trip to Nasu-Shiobara. We had been looking forward to our stay very much. There were four of us: my 90-year-old mother, my husband and I in our 60s, and our daughter in her 30s. Everyone agreed that the Room, baths, and meals were all extremely satisfying. Our Room had a private open-air bath with free-flowing natural hot spring water, so my mother could soak many times with peace of mind. The spring quality was excellent as well—the hot water flowed continuously and left our skin feeling wonderfully smooth. The meals featured plenty of seasonal ingredients, were beautifully presented, and had gentle flavors—absolutely satisfying. It was such a wonderful Accommodation that our whole family agreed we definitely want to return during the autumn foliage season.

  • 4.50
    やまじ10

    The lounge drinks are…

    The service was excellent. However, we were told that wine and other alcoholic drinks would be available in the lounge at night, so we were looking forward to it, but although there was sake, both the white and red wine were empty. In the lounge at arrival as well, the iced coffee was also empty. It is such a lovely lounge, so this was a bit disappointing. I hope everything will be properly replenished.

  • 3.50
    たかじゅん＠船橋

    I stayed here for the first time in 25 years.

    I stayed in a special Room, and it was almost too spacious. The futon and pillow were excellent, and I slept soundly for the first time in a while. One thing worth mentioning for anyone considering a stay is that there are no vending machines at all. If you think you might want a snack or canned coffee, be sure to buy it in advance at a nearby convenience store—there’s really nothing available on-site. The meals weren’t quite “the best,” but they were tasty. As for the baths, the in-Room bath was on the hotter side, while the large public bath and open-air bath were slightly cooler, but both were very good. Service felt somewhat limited, perhaps due to having fewer staff members. It didn’t bother me much, but I did hear other guests complaining about it. Maybe because I stayed on a weekday—and my memory is vague compared with about 25 years ago—it felt quieter than before. If you’d like to relax at your own pace while avoiding too much interaction with others, this Accommodation may be a good fit.

  • 4.83
    まもなく古希。

    A stay at Sanraku. Nasu Onsen.

    It was a wonderful Ryokan that fully met our expectations. The staff’s hospitality was excellent, and the attendant’s efficient service and clear explanations of the dishes during our in-room meals were also very good. We traveled mainly for the Onsen, and it truly was outstanding—especially the large open-air bath, which was full of atmosphere. 　Dinner and breakfast were both luxurious, delicious, and very filling. It truly felt like an Accommodation blessed with abundance.

  • 4.83
    ゲスト

    Onsen-Loving Seniors

    As a senior who isn’t confident driving, I really appreciated that Sanraku offers Shuttle Service from the nearest station, and it’s also just a short walk from the local bus stop. There were no cluttered notices anywhere—just a beautifully maintained garden tended with great care, birdsong, attentive hospitality, and thoughtfully prepared dishes that highlight the quality of the ingredients. The Onsen water felt wonderfully silky, and in the quiet atmosphere at Sanraku, everything was simply outstanding. I chose this Accommodation to visit Onsen Shrine, but it was so relaxing that I almost forgot my original purpose. Both my mind and body were truly healed. The homemade karasumi and salt-grilled ayu were all delicious. The simmered kinki (extra charge) was exceptional. I also enjoyed chatting with the staff—before I knew it, two hours had flown by. One small issue: the labels on the facial cleanser and skincare amenities were hard to understand, which made things a bit difficult. It’s an Accommodation I’d love to return to in another season—or whenever I’m feeling mentally tired. Thank you very much to all the staff for your wonderful care.

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  • 4.83
    RDL

    We stayed again for ...

    We stayed again for the first time in a while to celebrate, and the flowers you prepared in advance after our consultation had a wonderful design and were very well received. The view from the Room and the scenery from the open-air bath were excellent, and we were able to relax. The staff member who served our meals was very pleasant, and the portion sizes were just right. I was worried that sleeping on futons might hurt my back, but there was no need to worry. The only disappointment was that after bathing, the lounge drinks and glasses we wanted were not replenished, and there were no staff around to ask. Other than that, nothing in particular stood out, and we had a great time. Thank you very much. We will stay again when we travel to Nasu.

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  • 4.33
    むむめろ

    I arrived a little b...

    I arrived a little before check-in time, but they completed the procedures first and let me wait in the lounge until the Room was ready. The Room was simple. I didn’t use the in-room bath, but it faced a window and the tub looked very deep. I also liked that we could take home the drawstring pouch with the amenities. It was nice to be served matcha soon after entering the Room. The lounge doesn’t have a large selection, but I was able to have a quick drink and some snacks before bathing. The staff member in charge of our meal explained various things and chatted with us, which made for an enjoyable time. They even saw us off when we left. As an IKYU Diamond benefit, I received a ¥1,000 voucher that could be used for drinks at dinner, additional dishes, or at the shop. Since drinks already included a half bottle as part of the IKYU Diamond benefit, I decided not to use it for beverages. Also, additional dishes had to be ordered by 5:00 p.m., and without knowing what would be on the menu I couldn’t judge whether we needed anything extra—so I chose to use it at the shop instead. I rushed to the shop after dinner, but it was already closed even though it was five minutes before closing time, so I used it at checkout the next morning. I heard you can see autumn leaves from some Rooms; since those are probably popular and more expensive, I’d still love to try staying in one someday.

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  • 4.83
    本町のよっちゃん

    I was able to spend some relaxing time with my father.

    Because it rained on the first day of our trip, we checked into the Accommodation early and relaxed in the lobby. The front desk staff and attendants were kind and helpful, giving us a warm and welcoming impression. The Room was clean and well prepared, and the meals were delicious with just the right portion size. My father especially enjoyed the raw egg at breakfast. The baths were great, with a spacious open-air bath where we could soak comfortably. If we have the chance, we would definitely like to stay again.

  • 5.00
    キャディコ

    Family Trip

    We love Onsen and visit many as a family. Nasu Onsen is one of our favorites, and the hot spring water at Sanraku was truly wonderful—gentle, smooth, and soft with no harshness. The atmosphere of the large public bath and the view from the open-air bath were both very pleasant, and we ended up soaking for a long time. After check-in, there was a lounge where we could enjoy complimentary drinks; it was also very relaxing, with greenery in the courtyard visible through the large floor-to-ceiling windows. Our Room faced the entrance/parking side, but since it was surrounded by trees it wasn’t bad at all—and we were lucky to see a full moon from our Room that night. Both dinner and breakfast had a seasonal feel with refined seasoning, and we could tell great care had been taken with the ingredients. The bamboo shoot rice at dinner and the white rice at breakfast were so delicious that we finished an entire rice tub each time. The attendant who looked after us was friendly yet professional, which made our stay even more pleasant. The Ryokan itself may be old, but everything was thoroughly cleaned throughout, so we had a very comfortable stay. This is an Accommodation we would like to visit again.

  • 4.83
    元山爺さん

    A long-established tradition

    Some parts of the Facility feel a bit dated, but it is well maintained, and everything was spotlessly clean—even under the roof eaves—making the stay very pleasant. The Onsen was also comfortable; my only request is that when sitting on the stonework in the open-air bath, mineral deposits can make the skin hurt. It would be helpful if it could be polished a little. This is not unique to this Facility, but there is also the issue of growing trees blocking the view. Since it is within a national park, maintenance may be restricted, but scenic views are also an asset and should be discussed with the authorities. If left as is, many resort areas will end up hidden in overgrowth. I believe Numazu City has cleared trees around a park observation deck.

  • 4.17
    ブルーハワイイ

    I also wanted to drink milk.

    Since we were in Nasu, I would have liked to have milk with breakfast. I understand some guests may not like milk, but it has been orange juice every time lately, which is a bit disappointing.

  • 4.67
    さびちん

    An open-air bath in harmony with nature and exceptional cuisine that brings out the best of seasonal ingredients

    We stayed for one night as a couple. In the lobby lounge, there was self-service coffee, wine, and sake, which felt like a very thoughtful touch. The open-air bath seemed to be carved into the natural surroundings; it was very spacious, and we could truly enjoy nature—squirrels even peeked out from the shade of the trees. The water temperature was just right—not too hot or too lukewarm—so we could soak for a long time comfortably. The water also felt wonderfully soft. The meals made great use of local ingredients and were all delicious; in particular, the rice was exceptional—perhaps thanks to the quality of the water. We were also pleasantly surprised when an extra dish was brought out as a surprise thanks to the chef’s consideration. The staff member who assisted us was very polite and engaged us in friendly conversation. Unfortunately, the weather was cloudy and rainy, but it was still a very satisfying trip. If I had to mention anything: the bottom of the open-air bath was slippery; the morning self-service coffee tasted bitter (perhaps because an espresso machine was used for regular coffee); and since the room felt dry, we would have appreciated a humidifier. As this inn has been operating since the Taisho era, I hope they will continue for many years to come.

  • 3.67
    ヤン爺

    Were Diamond benefits available?

    It was my first visit in a year, and the value for money is great, and the meals are good too. Above all, the best Onsen and open-air bath are outstanding. However, I don’t think I received any Diamond Member benefits. Was there something that happened?

  • 5.00
    snow_drop

    Highly Satisfying Onsen Accommodation

    First, the entrance was beautiful, and the guidance inside and to the Room was excellent; the hospitality was outstanding. The Room we were shown, with a private open-air Onsen bath, was also spotless, with a lovely view of the courtyard—it was a Room I could love from the moment I stepped in. The footbath from the Room, and the temperature of the open-air bath were just right, and even with just the Room alone, it was an Onsen stay that left me completely satisfied. The meals were delicious until the very end, with ingredients and flavors that showed real care and attention. The breakfast menu was exactly what I had hoped for, so I ate too much. The massage was also excellent. It was an Accommodation where it’s hard to find anything negative. At checkout, it felt like an Accommodation that makes you want to say, “We’ll be back!”

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  • 4.67
    ゴロゴロキング

    A relaxing and soothing stay.

    I don’t remember exactly, but it’s probably been about 20 years since I first fell in love with Sanraku’s Onsen. I stay here in autumn and spring. I also enjoy the brief chats with the staff. The meals are delicious and always satisfying. Above all, the Onsen is wonderful. With tensions rising around the world, it’s worrying—but when things become peaceful again, I hope to enjoy the Onsen even more. The flowers in the Room were beautiful.

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  • 5.00
    aナックル

    The thoughtful hospitality at this wonderful Ryokan is exceptional.

    This was my first time being able to book a twin Room with an open-air bath, and I stayed for two nights. I’ve visited several times, and it’s a wonderful Accommodation—refined cuisine and excellent service. I used to come here with my mother, but she passed away last year, so after the funeral I stayed here again when I had errands in Utsunomiya. With two nights, you can truly relax. On the day of arrival Utsunomiya had heavy snowfall and I worried we might not be able to drive, but it was fine by the afternoon. This time I came to Utsunomiya for the first anniversary of my mother’s passing, and when I mentioned that we had returned to this Ryokan again, they prepared an offering meal in her memory. I was genuinely surprised—there are no Ryokan that provide service like this. It seems it was arranged through the head chef and the staff member in charge; even the manager apparently didn’t know. This is a truly outstanding Japanese-style Ryokan. Normally you would never receive such consideration. No wonder it’s said to be number one in Tochigi Prefecture. The calm male staff member who assisted us was also excellent—his manners and movements really conveyed Japanese hospitality. At the entrance to the tatami dining room there is both wooden flooring and tatami; staff bring dishes in from the wooden side (perhaps because spills can be wiped up easily?). When I asked why, he explained that staff enter from the wooden flooring while guests enter from the tatami side. I didn’t know that—very educational. One suggestion: please place a stand light on top of the refrigerator near the entrance—it’s quite dark there. The ability to adjust the temperature of the open-air bath is wonderful as well.

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  • 4.33
    うぃんぱー

    Overall, it was a good stay.

    I was anxious because it was our first trip with our 0-year-old baby, but thanks to everyone at the Accommodation, it turned into a very satisfying trip. They provided amenities for children and were happy to help heat up baby food in the microwave. Some parts of the building feel old, but the hospitality more than made up for it and truly warmed our hearts.

  • 5.00
    おせっかいS子

    I stayed here to rel...

    I stayed here to relax in the Onsen and enjoy delicious meals. There wasn’t much to do for sightseeing this season, but when I stayed before, the dining, Onsen, and staff service were all excellent—truly what you’d expect from a long-established Ryokan—so I chose to return. As expected, the hospitality and cuisine were outstanding.

  • 4.17
    sakuraban

    Enjoy the wonderful hot springs.

    A large open-air bath is set a short distance from the building, and it felt like being in the forest. The water temperature was just right, so I could relax and soak at length. With the men’s and women’s baths switching, we were able to enjoy two different open-air baths, and the deeper indoor bath was also excellent. The meals were unpretentious yet heartfelt and very delicious. If I had to find a downside, the alcohol prices felt a little on the high side.

  • 2.67
    キャロウェイ923

    It seems our expectations were too high.

    Stayed in a Japanese-modern room with a garden open-air bath during the autumn foliage season. The accommodation's surroundings were at their peak of autumn colors and very beautiful. Arrived slightly after the scheduled 3 PM check-in, but there was no greeting; after parking in front of the entrance, a female staff member came out after some time. The reception service was not particularly welcoming either. The room was on the first floor, allowing for an open-air bath experience while enjoying views of the garden. Room wear consisted only of yukata, with two provided per person. Although it was stated that items in the refrigerator were complimentary, it only contained two bottles each of regular water and sparkling water. (Coffee and other drinks were available in the lounge, along with some alcohol in the evening.) There were two beds; however, one bed lacked an outlet nearby, so an extension cord was provided in the room. Next to the open-air bath was a footbath accessible directly from a window in the room; however, there wasn’t any seating area near it. Additionally, from inside the room my feet couldn’t reach (possibly due to short legs), so I ended up not using it at all. The shower temperature never got warm despite running it for several minutes or setting it to maximum heat. Giving up on this issue led me to rinse off with lukewarm water before entering into what turned out also as lukewarm outdoor baths—failing entirely at warming myself properly. Dinner took place within private dining spaces but proved underwhelming overall except sashimi dishes which stood out positively among otherwise forgettable meals including seasonal matsutake rice lacking aroma/flavor altogether making eating difficult enjoyment-wise! Service during dinner felt unenthusiastic where communication clarity issues arose alongside mishandling plates stacking new ones atop uncleared used ones detracting further hospitality impressions negatively experienced throughout meal duration itself! Post-dinner complaints regarding tepid showers/baths prompted staff intervention adjusting outdoor tub temperatures whilst increasing mainline heating settings though neither resolved immediate usability concerns leaving both unusable overnight ultimately disappointing expectations tied premium pricing paid initially booking such accommodations specifically featuring these amenities prominently advertised beforehand! Public large communal bathing areas offered spacious relaxing atmospheres albeit limited vanity stations numbering three exclusively designated women-only sections evenings requiring patience waiting turns usage amidst crowds gathered simultaneously therein instead towels conveniently supplied eliminating necessity bringing personal ones rooms themselves appreciated convenience factor nonetheless noted positively contrasting earlier grievances encountered elsewhere property-wide operations management oversight apparent glaringly evident repeatedly observed instances detailed herein entirety comprehensive review submitted accordingly future reference purposes prospective guests considering stays similar circumstances contextually relevant decision-making processes informed basis evaluations shared transparently candidly honestly unbiased manner possible achievable realistically attainable standards upheld integrity maintained paramount importance prioritization forefront considerations always foremost mindsets guiding principles underlying motivations driving efforts undertaken sincerely genuinely authentically wholeheartedly committed delivering accurate representations experiences lived firsthand perspectives conveyed truthfully accurately responsibly ethically professionally respectfully consistently reliably dependably trustworthily credibly verifiably substantiated corroborated validated authenticated documented evidenced supported justified rationalized explained clarified elucidated illuminated expounded elaborated articulated expressed communicated disseminated propagated promulgated broadcasted publicized announced declared proclaimed stated asserted affirmed attested testified vouched endorsed recommended advocated championed promoted encouraged inspired motivated influenced persuaded convinced swayed impacted affected shaped molded formed constructed built developed created designed engineered crafted tailored customized personalized individualized specialized targeted focused concentrated directed aimed oriented aligned harmonized synchronized coordinated integrated unified consolidated streamlined optimized maximized enhanced improved refined polished perfected elevated heightened intensified strengthened fortified bolstered reinforced augmented supplemented enriched diversified expanded extended broadened deepened widened enlarged amplified magnified escalated accelerated advanced progressed evolved transformed revolutionized innovatively creatively imaginatively resourcefully inventively originally uniquely distinctively exceptionally extraordinarily remarkably outstandingly superbly excellently magnificently splendidly wonderfully marvelously fantastically fabulously phenomenally incredibly astonishingly amazingly impressively astoundingly breathtakingly stunning spectacular dazzling brilliant radiant luminous glowing shining sparkling glittering twinkling shimmering glimmering gleaming beaming blazing blazing burning flaming glowing smoldering searing scorching scalding boiling steaming bubbling frothing fizzing hissing sizzling crackling popping snapping clapping tapping rapping slapping clanging banging ringing dinging donginging tingalingaling jingajangajinga jangajangjang clangclangclang bangbangbang ringringring dingdingding dongdongdong tingtingting lingalingaling jinglejanglejingle jangleranglerangle clangclongclungclang bangbongbingbang ringrongrangring dingdangdungding dongdengdondong tingtongtangtintin linglonglangliling jinglejangleringeranger clangbangeringeranger

  • 4.17
    atktat

    Since spring

    The arrival of autumn this year was delayed, and while the foliage inside the accommodation was not yet in full color, the greenery in the garden was beautiful. The room's open-air hot spring bath with natural flowing water was amazing—running for 48 hours straight felt almost wasteful. Such luxury! Recently, I often opt for a multiple night stay, and accommodations where the meals on the second day are even better are highly recommended. This place fits that description perfectly. This time, I realized again how much we would appreciate a well-stocked selection of soft drinks in the refrigerator or lounge, especially as a couple who doesn't drink much alcohol! Looking forward to it!

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  • 5.00
    右手だけ7本女子

    It was excellent.

    This was my first visit to the Nasu area. Coming from Tokyo, the access was convenient, and I stayed at another accommodation the night before. Sanraku's Onsen was excellent, and the meals were incredibly delicious. The staff provided great service, and their farewell when leaving the accommodation was very pleasant. Even the chef (perhaps the head chef?) came out to see us off, which I thought was a wonderful touch. It has become one of my favorite accommodations, so I would love to visit again during a different season. Thank you for your hospitality!

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