Notice from the Accommodation
This Accommodation is a Vacation Rental, not a Hotel or Ryokan. As this is an entire Facility rental, after we explain the Room at check-in, we do not provide concierge or similar services. Guests seeking Hotel-style services may not be satisfied; please refrain from making a Reservation. For amenities and an overview of the Facility, please be sure to read the FAQ URL in the email we will send you after your Reservation. If you have any questions after your Reservation, we can assist by email, and by phone for urgent matters.
■Inquiries After Your Reservation■
We will send you a detailed email shortly after your Reservation. Please reply to that email with your inquiry. If you do not receive it, please contact us at guest@thehousehayama.com.
■Details of the Cancellation Policy■
Details of this Accommodation’s cancellation policy are stated in our Terms and Conditions for Accommodation.
This applies only in special cases; if you have a Multiple Night Stay of 3 nights or more during special periods, or regarding cancellations due to typhoons or similar events, please be sure to review the following.
Terms and Conditions for Accommodation:
https://thehousehayama.com/terms.html
By making a Reservation, you are deemed to have agreed to the Terms and Conditions for Accommodation and the cancellation policy.