Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 8Page Number

From the Shuttle Service from the parking lot to the attentive hospitality, meals, and everything in between, everything was perfect and made for a truly comfortable stay. While many places in recent years have reduced staff and their service feels lacking, this long-established Ryokan showed us the true essence of thoughtful hospitality—anticipating every need. As long as I am able, I would love to return again on my next opportunity.

We stayed for one night and two days with my elderly parents, who have concerns about cognitive function and eating, as three generations. Thank you for preparing a space where all of us could dine together; we were able to enjoy our meal at a relaxed pace, which we truly appreciated. My father, who usually has trouble eating due to dental issues, finished both dinner and breakfast completely, and our whole family was thrilled. We apologize for cutting the food into small pieces during the meal and for any lack of proper table manners; thank you for your understanding. Since the futon area is slightly raised, we were worried about nighttime trips to the restroom, but it was fine. Even after returning home, we can’t stop talking about how wonderful the meals were—the room, the bath, and the staff were all excellent. Thank you very much.

We’d been looking forward to staying here because of its great reputation for food. Every dish was carefully prepared, and the homemade sweet bean paste in the dessert was lightly sweet and delicious. We wanted to eat it again, so we made a Reservation for November. At the large public bath “Kawa-no-Yu,” you can enjoy natural hot spring water while watching goldfish. There is also a private bath on the 3rd floor of the main building. You can also use the private baths at the annex Tamaya, making this Accommodation perfect for amazing food and Onsen!

Very pleasant and welcoming service, delicious meals, an easy-to-use Room, and a Moor Onsen. Both dinner and breakfast were excellent. I was impressed to be served herring prepared with fine cuts like hamo bone-cutting—truly Hokkaido. I loved the gazpacho so much I wanted to take it home! That said, being from Kansai, I found the broth flavor of the surinagashi a little mild. Also, the duvet felt a bit heavy. I’d love to visit again someday.

Thank you very much for a wonderful stay. We were satisfied with everything—the service, the Room, the bath, and the meals. The meals were so delicious that my mother, who usually has no appetite at all, finished everything. We truly hope to visit again. Thank you very much.

This was my second stay, and once again I chose the Plan with dinner and breakfast. As before, the meals were simply outstanding. With a full-course meal these days, I sometimes feel full before reaching the main dish, but here I was able to enjoy everything through dessert. There are many dishes, yet it all feels wonderfully light. Not only is the food delicious, but it also leaves you feeling comfortable afterward, allowing you to make the most of your evening—an extremely satisfying course. Breakfast was just as great as ever, and I was happy to have the freshly baked croissants again. Thank you very much.

I was in Atami for work for the first time in a while, and I wanted to enjoy an Onsen, so after looking around I chose this place. From Atami Station to the nearest station, Imaihama-Kaigan Station, it takes about 1 hour and 30 minutes via the Ito Line and Izukyu Line, and it’s about a 3-minute walk from Imaihama-Kaigan Station to the Ryokan—very convenient. Rather than a typical Ryokan, it truly feels like a hideaway, just as the name Ittoan suggests. The lighting is kept slightly dim, creating a calm atmosphere. Dinner was served in a bright private dining room, and the contrast between light and shadow was wonderful. The staff member in charge—who said they started working here five months ago—explained each dish and kindly chatted with us for a while. There were many dishes, all delicious of course, but what impressed me most was the simmered splendid alfonsino served as a whole fish; it was my first time seeing it like that, and both the presentation and taste were unforgettable. They recommended rice porridge as a late-night meal, but I was far too full this time. I could use a private open-air bath for 50 minutes free of charge; I chose “Akibiyori” and was surprised by how spacious it was and how many trees surrounded it. If you think of the open-air bath area as the first floor, there is an upper level that feels like a reclining bath area on the second floor, so I could enjoy going back and forth between them. It felt more spacious than the large public bath area (ofuro), allowing me to fully relax. Breakfast was also luxurious. Both dinner and breakfast are Japanese-style meals with some Western touches, which I really liked. The Room was spacious, Wi-Fi worked without needing a password, completely stress-free. Everything—absolutely everything—was wonderful here, but above all else، the staff’s courteous yet friendly manner truly reflects what makes this inn special. Unfortunately it was cloudy with rain during my stay، so as I boarded my train home، I promised myself I would return next time under clear blue skies.

The parking lot is less than a 1-minute walk from the Accommodation, but cars cannot be brought right up to the entrance, so the proprietress came to our car to pick up our luggage. Dinner was the Shige-no-Ie group dining Plan; the hot pot was served with their homemade broth instead of ponzu, and it was very delicious. The soba rice porridge served at breakfast was also very tasty. However, we chose a room with an open-air bath, but perhaps due to its age, one tile had come off and there were quite a few dirty bits of sealant and debris floating in the water, which was disappointing. There were several other spots that felt loose when touched, so I think they should be repaired before more tiles come off. My husband used it and said both the Onsen and the garden were wonderful, but my daughter and I couldn’t use it because it felt unclean, which was unfortunate. All of the staff were easy to talk to and spoke to my daughter every time they saw her; everyone was very friendly and it was great.

This was my third stay, and the warm hospitality was as wonderful as ever. This time I stayed in the Japanese-style Room “Odamaki” for the first time; it has a spacious layout, and the wide veranda truly lives up to its name! The chair was very comfortable, and I spent most of my time in the Room right there. After enjoying the private open-air bath, I relaxed completely at the private café “Ume no Mitsu.” It’s great that there’s a massage chair, and the homemade sweets were delicious. There are two private baths in the property; they’re compact, but both are very comfortable. I’m on Team Yamakaze. The meals were also excellent with nothing to complain about—I especially loved the tomato mousse. I also love shiso rice and wanted seconds, but I was already full so I held back. Next time I’ll make sure to save more room in my stomach. I’m looking forward to visiting again.

As a couple in our 40s, we visited to unwind and enjoy some quiet time away from everyday fatigue. We chose a Room with a balcony so we could relax and watch the sky… but across from us, the torn shoji screens of what seemed to be a Hotel that is no longer operating were visible… at night it felt a bit like a test of courage, so we couldn’t go out… lol. Other than that, the food and baths were wonderful, and there was absolutely no sense of crowds—choosing this small Accommodation was exactly the right decision. After dinner, we went to the riverside about a 5-minute walk away, and it happened to be firefly season. We were both thrilled to see real fireflies for the first time…! The whole village was quiet, and compared with Tokyo it was cool in the mornings and evenings. In the morning we enjoyed a gentle-on-the-body, delicious breakfast. We truly felt refreshed from the bottom of our hearts. This is an Accommodation we definitely want to visit again. Thank you for taking such good care of us.

Because we have a child, we were looking for an Accommodation with in-room dining and a private open-air bath in the Room. After lots of searching, we decided to stay at Yaeno. First of all, the staff member assigned to our Room was easy to talk to and had a warm, motherly presence. We also really appreciated the thoughtful care for families with children. We enjoyed our meal slowly over two hours, and our child was served a luxurious set meal as well and happily ate it. The bath was incredibly relaxing—I used it about seven times. I’m particular about choosing a Ryokan with a private open-air bath in the guest room, but they’re often too hot, too small, or too humid… Surprisingly few are truly comfortable for a long soak. However, at Yaeno the temperature was just right and it felt wonderful. We could also take our time until 11:00 on departure day, so I highly recommend it for families with children. I’d love to come back again in winter.

We stayed for a Multiple Night Stay of four nights. Above all, this Accommodation is truly pet-friendly. We visited with both a dog and a cat, and they both seemed relaxed and happy. There were plenty of amenities for dogs and cats, plus facilities such as a dog run. We could stay with peace of mind, and all the staff clearly love animals, which made our time here even more special. The Japanese staff were wonderful as expected, and the international staff were also incredibly polite—so much so that we initially thought they were Japanese—always with warm smiles. It gave us the sense that the training and working environment here must be excellent. The staff deserve more than five stars. Meals are à la carte, so you can choose whatever you like each day in any amount you want. This was especially appreciated during our Multiple Night Stay, and everything was consistently above average in taste. They offer a great balance of both Japanese and Western dishes, so we never got bored. Every day was delicious. Alcohol at night at the bar, as well as drinks in the Room refrigerator, are included, which is very reassuring for those who enjoy drinking. In addition, 30 minutes of spa treatment per day was included; I even received a massage and felt truly healed. The Room was neither too large nor too small—just right for two people—and it was well designed and easy to use. The hot spring water left our skin smooth and glossy; it was excellent. Both the indoor bath and open-air bath are fed directly from the source (free-flowing), and we could adjust both volume and temperature using only the natural spring water. It’s pure luxury. These days many Hotels or Ryokan only allow smoking in designated areas, so being able to smoke on our private terrace attached to the Room is something smokers will really appreciate, especially if you want to have a drink on the terrace while enjoying a cigarette. Because the terrace is surrounded by high walls, our cat could also go for walks there safely. Cats tend to run off easily, so it’s rare to let them stroll freely—this was another great point. Our cat looked completely at ease. It was our first time visiting Kikuchi City. There are many wonderful places nearby including Kikuchi Gorge, and Aso is less than an hour away by car, making sightseeing very convenient. Since there is a university stable near this Accommodation, there may occasionally be a slight animal smell, but that isn’t an issue caused by this Accommodation itself. And since this is an Accommodation that pet lovers choose specifically because they travel with animals, I think it’s simply something not to worry about (it didn’t bother me). This is a fantastic Accommodation where you can truly relax with your pets. Thank you very much.

We stayed here on a trip with my parents-in-law. Our top priority was finding an Accommodation that could provide a low-sodium diet for my father-in-law, who became seriously ill last year. If possible, we also wanted to bring our dog along, since my parents-in-law adore him. Those two points are why we chose this Accommodation. From the parking guidance to our Room, we were warmly welcomed by staff with wonderful smiles. They also prepared chairs for my elderly father and even a chair for the in-room Onsen bath, so within 30 minutes of arriving at the Ryokan we already felt truly happy. What impressed us most was the meals. We were told they would “accommodate as much as possible,” and they really did—removing mentaiko, providing low-sodium soy sauce, and preparing dishes without salt or pepper. Thanks to all these adjustments, my father was able to finish almost everything. Since his illness, even eating out requires constant caution, so being able to enjoy a meal together at the Ryokan made us genuinely grateful. Some Reviews mentioned there were no dog amenities, but there were lint rollers and paw wipes available, so we had no issues. The usual overnight set you’d bring when leaving a dog at a pet hotel (pee pad tray, food bowl, water bowl) was enough. The in-room Onsen bath was very spacious, with perfect water temperature—I used it many times. All of the staff at this Accommodation were kind and pleasant throughout our stay; it was truly two days of happiness. We would love to visit again!

Both the Room and the Onsen are wonderful, and the staff and the proprietress are warm and welcoming—every visit is truly relaxing.

It was a wonderful place with no boundaries between people and dogs, and my wife, our dog, and I all had an incredibly satisfying day. The joy of being able to run freely anywhere on the vast grounds, along with an environment that truly removes the distance between people and their dogs, is simply ideal. We were filled with a deep sense of happiness—almost as if we were getting a head start on experiencing our “ideal lifestyle.” We’ve become huge fans of VILLA SEDONA!, and we would love to make it an annual tradition for our family to return every year. Next time, we plan to stay for multiple nights at a more relaxed pace. To all the staff, Thank you from the bottom of our hearts for welcoming us with outstanding facilities and such a wonderful setting. Our whole family is already looking forward to visiting again. We truly appreciate your continued support.

I previously stayed here with my 4-year-old daughter, and while I was a little nervous about our first trip with a young child, we had a wonderful time—delicious meals and a clean Room, and we were very satisfied throughout our stay. This time, my husband was able to join us. The meals were different from last time but just as delicious as ever, and since we chose the largest Room, my daughter was thrilled. What made me especially happy was that the washing area in the women’s bath has been expanded! All of the staff were very kind, and we had a comfortable stay. We will definitely stay again as a family.

The building was beautiful, the bath was clean, and the Room was very clean as well. It was quiet, and I was able to relax very comfortably. If I go to Ofunato again, I would love to stay here again. Thank you very much.

We’re repeat guests for the cats, delicious food, and the cozy comfort of having everything you need right in the Room. This time my husband came with us too. The kids were thrilled with the maisonette and the open-air bath. We also love the skincare amenities such as lotion—they’re from a brand we like. We were so happy to finally spend time with the cats again. Since this was our first summer stay, we were told, “You might find stag beetles on the balcony,” and there were so many (surprisingly)! We took some home and are taking good care of them. Thank you for all your thoughtful consideration. Dinner was served at perfect timing—hot dishes hot and cold dishes cold—and my husband really enjoyed how delicious everything was. For breakfast we chose Japanese this time; the clay-pot rice selected by a rice meister was outstanding. Our child asked for seconds again and again. Everything was perfect except that the children’s pajamas we borrowed felt smaller than expected for their size. Thank you as always for your warm welcome—it made for an amazing start to our summer vacation. We’d love to come back again.

This Accommodation overlooks a dam lake and the surrounding forest. All you see is nature—no signs of people in the landscape. There is an open, panoramic bath. With a roof and glass doors that can be closed, it may not be a true open-air bath in the strict sense, but it is very comfortable. All-inclusive, including draft beer after bathing. There’s a great selection of quality alcohol, and plenty of snacks as well. You’re free to take them back to your Room. I like their generosity. It’s perfect for an easygoing stay-in retreat. The Room isn’t overly large, but the toilet and washbasin area are spacious enough that it doesn’t feel cramped. Dining in a booth draped with long noren curtains while looking out at the scenery is truly gourmet dining in every sense of the word. The staff seem few in number, but everything runs efficiently with no wasted movement. Alcohol here is also free-flowing—it feels great. It’s quiet at night. At checkout, there was naturally nothing to pay at the counter—clean and simple—and I left thinking how much fun it was. My rating is subjective: I gave “value for money” a 3 (as expected for the price).

Thank you very much for having us. The Accommodation was spotless, and everything—from the beautiful pool and dog run to the sauna—was perfect. There were plenty of toys for our dog to choose from, and he was thrilled. It was his first time using a pool, but there was also a life jacket for dogs, so he could make his debut in a safe environment. Above all, the owner was incredibly pleasant and supportive. We requested a BBQ set at short notice, and they kindly accommodated us. They also recommended nearby markets, which helped us enjoy our meals as well. Even though it was only one night, it was a very satisfying stay. Early check-in and late check-out are rare at other places, so that was extremely helpful. Most of all, seeing our dog relaxed and happy throughout made us truly happy. We would love to stay again! Thank you very much.