Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 67Page Number

I usually stay as a couple, but this time I stayed alone and have trouble with my legs. I was a little anxious, but thanks to your thoughtful support I was able to stay comfortably. I am truly grateful. The Grand Hotel is still the most relaxing and my favorite.

We stayed here to celebrate my sister’s anniversary. Our Room was on an upper floor, and the romantic view overlooking the harbor was wonderful. I was truly touched to find flowers arranged in the Room with a card attached. The Room was spacious, and there was also a hot bath Facility, so we were able to spend our time very comfortably. When I asked the front desk for recommendations for local cafes, they kindly took the time—despite being busy—to print out a detailed map and even contacted the cafe to confirm their business hours. They made our one-night trip feel absolutely special. If I have another chance to visit Nagasaki, I would definitely like to stay again.

I stayed here for the first time, mainly as a stopover. With the discount on IKYU.com, it was an excellent value. The Facility is luxurious throughout, and the staff were outstanding. Before my stay, I was a bit concerned about access since it’s slightly far from the subway station, but it’s only a few minutes on foot to Hisaya-odori and you can enter the underground shopping area, so it didn’t feel inconvenient. For dining, I used Nadaman in the Hotel with my dinner companion’s arrangements and ordered à la carte; the service was attentive and the food was delicious. It was such a comfortable stay that I regret not choosing this Hotel sooner.

The service, rooms, and meals—everything about this Hotel was wonderful. The lounge was even more comfortable than expected, and I would love to stay again. All the food was delicious, but the only disappointment was the okonomiyaki. There was also a great variety of drinks, including plenty of alcoholic options. I couldn’t make it during afternoon tea due to other plans, so I’d definitely like to try it next time.

It was our first time staying near Toyama Station, and we stayed as a family. There were three women, but the Room was spacious enough, and it was great to have a facial steamer and massage equipment in the Room, as well as amenities like a choice of shampoo we liked. The location was excellent too. We booked a Plan that included parking, and even though we went in and out several times, they provided us with tickets accordingly, which was very helpful. When we visit Toyama again, we would definitely like to stay here again.

Breakfast was the best among the Business Hotels I have stayed at. I ordered the Japanese set meal, and everything was delicious, especially the main salmon dish. All of the dining staff were cheerful and provided excellent service.

We stayed as a family. We were very satisfied with the Accommodation, the Onsen, and the meals. The building had a charming atmosphere (the stairs were a bit challenging), and we enjoyed a clean Onsen of excellent quality and delicious, high-quality cuisine. We were especially surprised by how good the meat, tofu, and rice were. Above all, we truly appreciated the heartfelt hospitality from all the staff. We were happy to receive so much helpful advice about getting around inside the property. We are also very grateful for your thoughtful consideration in providing an irregular Shuttle Service to the station. Although it is far away, this is a wonderful Accommodation we would love to visit again. Thank you for such a lovely time!

This was my first stay, and the front desk service was excellent. The welcome ice cream was especially appreciated during Kyoto’s summer. It was also within walking distance of Kyoto Station’s Hachijo Exit. The Room was clean, and I could relax comfortably. However, adjusting the shower temperature (hot and cold) was a bit tricky—just a little hot water made it quite hot, so please be careful. Other than that, I was satisfied!

We stayed here as a couple, and it was easily one of the top three Accommodations we’ve ever visited. The entire property is beautiful and spotless. The views from the lobby and lounge are wonderful, and since it’s all-inclusive, we were able to relax with a drink even before meals. Both dinner and breakfast are buffet-style, but the quality is truly outstanding. At the live kitchen, some dishes are finished right in front of you. There’s an excellent selection of carefully chosen local ingredients, and the alcohol isn’t the “mystery brands” you often find at buffets—there were familiar options, and they even had Nikka Date. We were especially satisfied with the food and drinks, particularly the alcohol. Another great point was that there’s no time limit for dining, and no fixed start time—within the designated entry window, you can go whenever you like. It was completely stress-free. In the evening there was a salon concert, which we enjoyed while having a drink. The only downside was that our Room was far from the large public bath—but given how big this Accommodation is, that’s understandable. Finally: although all staff members were Japanese, what stood out most was their exceptional hospitality—not only at reception, but also from the chefs in the kitchen and even on the Shuttle Service bus. We could truly feel their warm welcome from everyone. This is an Accommodation we’d love to visit again.

As it was my first stay, you kindly picked me up at Tokyo Station and showed me to a beautifully clean, nicely chilled Room as much as three hours early. Every member of staff welcomed me with such warm smiles that, even in a luxurious space far from everyday life, I was able to spend a wonderfully comfortable day as if I were in my own Room. Breakfast was truly delicious, and on top of that, the delightful conversation with the cute female staff member who spoke languages fluently, along with the thoughtful attentiveness of the male staff member—never intrusive yet always considerate—made me linger longer than planned. I’ll work hard and will definitely stay again!

This was my first stay here, and it exceeded my expectations—it was a wonderful Hotel and I was truly satisfied with my stay. First of all… The Room was very clean and comfortable, so I could relax and take my time. Since spending time at the Hotel is one of the pleasures of traveling, I was happy to be able to enjoy such a comfortable Room. Both dinner and breakfast were delicious, with a wide variety of dishes—more than satisfying. I also enjoyed ingredients unique to Hokkaido, making mealtime another highlight of the trip. Above all, what left the strongest impression was the excellent service from the staff. Everyone greeted me with a smile and provided kind, attentive, warm hospitality, which made my stay very pleasant. The Room, the meals, and the staff were all truly wonderful—this is a Hotel that made me sincerely feel glad I chose it. One of my goals for this trip was simply to stay in Niseko, and including the time spent at the Hotel, it became a great memory. If I have another chance to visit Niseko, I would definitely like to stay here again. Thank you for such a lovely time.

I was shown to a Room larger than expected. Since I planned to work remotely in the Hotel, the large desk was a huge help! Also, I really enjoyed the complimentary tea, coffee, and black tea in the lobby. I also appreciated being able to borrow bath salts and a rubber duck. It was very comfortable, and I’d love to stay again if I have the chance. Thank you!

This time, we booked a Multiple Night Stay again in the same guest room we stayed in previously: a garden open-air Onsen bath room (15-tatami main room + 4.5-tatami tea room). For impressions of the Room itself, please refer to my comments from last year. First, I’d like to share how wonderful a Multiple Night Stay is. 1) The cuisine is outstanding. As introduced on the website, the monthly menu is crafted into a course using seasonal ingredients of that month, with careful attention to presentation and tableware. That alone is excellent, but the Multiple Night Stay menus are an even more diverse lineup—an explosion of the head chef’s creativity using seasonal ingredients. Both dinner and breakfast feature menus that are almost entirely different from the monthly offerings. Truly worthy of a master artisan. 2) You can enjoy the open-air Onsen freely. Although it’s an in-room open-air Onsen bath, with only one night your time to enjoy it feels limited. With a Multiple Night Stay—especially on the second day—you have much more time for the open-air Onsen and can fully relax and enjoy it. 3) Perfect for sightseeing in Ikaho. With a Multiple Night Stay you need to leave your Room during cleaning, but if you go sightseeing in Ikaho there’s no issue at all. If you head out toward the stone steps street from Fukuichi’s side, you’ll be right below Ikaho Shrine. The shrine is close by, and from there it’s easy to find your way for a round trip to Kajika Bridge as well. The Ikaho Ropeway is also comfortable to reach—it feels like going slightly downhill from the shrine area—and on your way back you can rejoin the stone steps around the middle and enjoy various shops as you walk back up toward Fukuichi. Next, I’d like to express my gratitude for the wonderful service during our stay. The attendant who served us at dinner on our first night was someone who had also taken care of us during our previous visit. In addition to being surprised with having a Multiple Night Stay menu served on day one, she carefully explained each dish as well as three coordinated alcoholic beverages selected for pairing. I’m truly grateful, and I would love to request her again next time. From breakfast on day two onward, our attendant was also serving as Kayokoro’s sommelier. At dinner on day two, when I asked on the spot for sake that would pair well with large turban shell caught off Ito off Izu Peninsula (Daesazae), he recommended Isojiman—an excellent match for the food. He told me he studied hard and earned his sommelier qualification; very impressive indeed. I was also surprised that his name is almost identical to mine; I hope he continues thriving as Kayokoro’s sommelier. We requested Shuttle Service both ways this time, and both drivers provided calm driving along with courteous assistance when getting in and out of the vehicle—thank you very much. After checkout as well, thank you sincerely to staff who continued carrying our heavy luggage and guided us on our way out. This has gotten long, but our Multiple Night Stay at Kayokoro was simply superb—we definitely want another Multiple Night Stay next time too.

I had business in Shibuya and chose this Hotel because it’s close to the station. I made a Reservation thinking I’d stay at a more upscale Hotel, and it was absolutely the right choice. The night view was wonderful, the Room temperature control was comfortable, and I opted for breakfast (Japanese style)—the rolled omelet and freshly cooked rice were excellent. Next time, I’d like to use the lounge.

I stayed here for a conference. I just needed somewhere close to the venue where I could sleep, so I chose this place because it was inexpensive. The Room felt a bit dated, but it wasn’t cramped and was generally clean. Since it was a hot day, the air conditioner hadn’t been turned on in advance, and the desk chair (maybe?) was made of a hard material and uncomfortable to use. The sofa was wide and couldn’t really be used at the desk either, which was inconvenient. Still, for such a low price, I can’t complain. What I liked most was the all-you-can-drink alcohol in the lounge and the breakfast. I usually don’t eat breakfast, but the simple menu—banana, bread, boiled egg, and coffee—was easy to eat and very nice. The bread was delicious too. In the lounge, when I tried the white wine, it had a color and taste like orange wine, which was interesting. It’s served in paper cups, but you can take it back to your Room as well, which I appreciated. They also stored my luggage for me, and before leaving I could reorganize my bags in the lounge (and ended up having another glass of wine).

Thank you very much for taking care of us during our stay. We loved the atmosphere of the Ryokan and the feel of the Room—it was exactly to our taste and wonderful. The meals also featured seasonal ingredients, and we were very satisfied. All of the staff were very courteous, and since it was our child’s birthday, they even sang for us, which made them very happy.

We chose this place because the Karuizawa outlet area gets crowded and it’s hard to enjoy a relaxing summer retreat there—and it was absolutely the right decision! Everything from the Room to the Onsen has been beautifully renovated, and we were very satisfied. And for train lovers, it was a real treat to be able to take a monorail to the Onsen. Even if you don’t ride it, you can get there quickly by stairs. We’d love to stay again.

It was close to Ikebukuro Station, and being directly connected to the station meant we didn’t have to worry about the heat while getting around. The Room was just the right size for two people, and the sofa and luggage space were convenient, so we had a comfortable stay. Breakfast was a Japanese buffet where you could choose a main dish, and side dishes were served in small bowls you could pick up yourself, which felt clean and satisfying. We will definitely stay again.

We stayed the day before our daughter’s honeymoon. After letting you know in advance that it was a surprise, it seems she was welcomed with an adorable bath towel arrangement. Thank you for your thoughtful hospitality. In fact, 31 years ago we also stayed here before our own honeymoon. You were extremely kind then as well, and your consistently warm service reminded us why this is truly Hotel Nikko. Your car storage during the trip and the limousine bus service are also very helpful. Whenever we depart from Narita, we will definitely choose to stay here. Thank you very much for everything.

Great value for money and excellent service—I’ve become a fan of this Hotel. I’ll definitely stay here again on my next business trip to Nagoya!