Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 60Page Number

I stayed for two nights in late May for a relative’s wedding and for work. From check-in, all the staff were pleasant, and the experienced staff in the lounge were especially kind—I was reminded of how excellent Japanese hotel service training is. The Japanese-style omelet in the lounge is outstanding. It was a shame there wasn’t a conveniently timed limousine bus from Haneda, but during my stay it was very convenient to access the Hotel B1 directly from the subway station nearby. On my return trip, I was able to get to Haneda smoothly by limousine bus, which was great. I would definitely like to stay here again for work next time as well.

I chose this hotel for its large public bath, and it did not disappoint. The public bath was great, and the Room and bed were spacious; the desk was also generously sized, so I was very satisfied. The amenities are well stocked. It’s close to a subway station, making it very convenient. Having a 7-Eleven on the first floor is also handy and reassuring. I’ve already decided to stay here again next time.

I had a very comfortable stay. First of all, the wide variety of welcome drinks and how easy they are to use was excellent. They also had miso soup and wakame soup, which I enjoyed for breakfast. Each floor has a microwave, a water dispenser, and a shampoo/conditioner lending corner, and next to the microwave there are even disposable chopsticks and spoons. I’ve stayed at many Hotels, but this is the first time I’ve seen one so well stocked on every floor. Most Hotels only offer these amenities on certain floors at best—having them on every floor was incredibly convenient. I stayed here to attend a live show at CLUB CITTA’, and it was just a short walk to the venue, which was very convenient. However, it’s a bit far from the station, which may be a drawback—especially in bad weather. Also, since it’s close to the Keikyu railway tracks, you can hear some train noise. Some people may find that bothersome. Even so, I think it’s a Hotel where you can stay very comfortably overall. I’d like to stay here again when I’m in the area.

The Onsen temperature was just right, and the Room was clean and well maintained, so we had a very comfortable stay. The view from the Room was also great. The meals were delicious, and thank you to the staff member who looked after us for being so kind to our children. We would like to stay again when we visit Awaji Island. Next time, we’d love to come in a different season.

The location was outstanding above all else. The in-room bath was an Onsen, and the view was so incredible that I could have stayed in it forever without wanting to leave. The Room was a perfect size and felt very clean. The meals were excellent, and I was very satisfied with both breakfast and dinner. There wasn’t any particular dress code inside the property, and it was fine to dine in loungewear, which made for a very relaxing stay. We joined the optional stargazing guide tour, but unfortunately Mt. Onidake—the planned observation spot—was covered by clouds so we couldn’t observe there. However, the guide quickly took us to another location, and we were able to see a wonderful starry sky. We enjoyed the Milky Way and summer constellations with the naked eye. The only disappointing thing was that there was a used tissue left in the pocket of the loungewear provided in our Room—apparently from a previous guest. I wonder if they didn’t check the pockets during cleaning… I also became curious about other Onko Chishin properties, so I went ahead and signed up for membership (lol).

This was my second stay. The free-flow sparkling wine is also a big draw! Right after check-in, I headed straight to the lounge. Sipping sparkling wine while chatting in a quiet space made me feel happy right away. Dinner was French, and the taste, portion size, and quality were all outstanding—nothing to complain about. Every wine pairing was delicious, and it made me want to try a variety. The Room was spacious and beautifully designed. The Simmons bed was as comfortable as expected, and I slept soundly until morning. It’s a Hotel I’d definitely like to visit again when I go to Karuizawa.

I stayed here for an event in Mitaka, the neighboring station. It was very convenient being close to the station, and both the property and my Room were very clean—I was extremely satisfied. The selection of amenities was more than sufficient, and I was happy to find a wide variety of bath salts. I also appreciated the complimentary coffee service, especially that I could put a lid on it and take it back to my Room. The front desk staff were all very pleasant and greeted me with smiles, which made me feel at ease during my stay. If I have another chance to visit this area, I would definitely choose this place again. This is a Hotel I can recommend to friends as well. Thank you very much.

It was my first stay in a while, and it remains a wonderful Hotel. The approach leading straight from the public road to the main entrance is elegant and picturesque. Since it opened in 1935, the Facilities are not the latest, but that is exactly what gives it a unique charm. The staff’s service was also impeccable. For dinner, we enjoyed classic French cuisine rather than today’s modern fusion style—it was delicious. As is true of Unzen’s tourist areas in general, this historic destination is rich in nature, and I imagine maintaining both the Facilities and the gardens must be challenging for those in tourism. I’m sure there are many difficulties, but I truly hope you will continue to preserve this beautiful Hotel.

I made a Reservation because it’s conveniently located near the station and has a large public bath. Due to JR service suspensions, I had to check out suddenly, but the staff handled everything smoothly. I was in such a rush that I left something behind, and they responded kindly and carefully. It was my first time trying a buffet-style breakfast, so I’m sorry I couldn’t make use of it. I’d like to stay again.

I stayed for a few days on special business. The Facility is old, but it is kept clean. The cheerful voice of the male staff at the breakfast venue energized me as well. The free breakfast was satisfying, with Shinshu soba, inari sushi, a salad bar, and a drink bar! Having a large public bath was the best! Thank you very much for your kind hospitality.

The Room is new, spacious, and clean. I had a very comfortable stay. The welcome drink included beer, which was delicious. I would like to stay here again next time.

The property and the Room were very clean, and it was quiet at night with little noise from the hallway or neighboring Rooms, so I was able to rest well. However, since it faces a major road, the loud exhaust noise from groups of modified cars echoed for a while, which was disappointing. Around 4:00 PM on a weekday, no one was in the large public bath, so I could enjoy it in luxury. I also appreciated the free ice cream after bathing. Breakfast was delicious as well. Whenever I passed the cleaning staff in the hallway, they greeted me pleasantly and left a very good impression.

It was a wonderful stay. The hospitality, the meals, and the Onsen—everything was a moving and relaxing experience. Thank you very much.

A Hotel in the best location right next to the stadium. During the day, we toured Kyoto and rode the scenic train to Kameoka. After watching a soccer match, we were exhausted, so it was perfect to be able to rest right away at the Hotel right in front of us. The Room was clean and compact, and it was great that there was also a large public bath and a hot stone sauna. The price was very reasonable. Thank you for your hospitality.

Although we only stayed for just under six hours on a day trip this time, it was a soothing space where we could relax and feel refreshed after a long time. The full-course kaiseki dinner was beautifully presented with a seasonal touch and was absolutely delicious. Next time, we would definitely like to return for an overnight stay.

Last time we stayed in the B&B, but this time we used the cottage. The Room had a very calming atmosphere, and we were able to relax and take it easy while enjoying the drinks in the refrigerator. It was a shame that the bath had been changed so it can no longer be fully opened as a semi-open-air bath, but it was still very soothing. We had our meals in a separate building, and everything was delicious and satisfying. However, since we don’t drink alcohol, we would have appreciated some non-alcoholic options at a lower price point. Also, it would be helpful to have an instruction sheet showing where the light switches are located.

This was my second stay. The meals were delicious, and the in-Room bath was wonderful—I’d love to stay again. The sirloin at dinner had a bit more fat than I prefer for my age, so I would appreciate it if there were a little more lean meat; however, everything else was extremely satisfying!!! And so luxurious! It felt like, “Is it really okay to serve this much matsutake?” I’m very happy with the in-Room bath as well, but because I’m on the larger side, some water overflows when I get in. Since the bath area and Room are truly barrier-free, I worry that the water might flow into the Room, so I have to get in very slowly, which is the only downside. It would be great if there were something to prevent water from flowing out. The salted bread we received upon arrival was delicious, and we bought the same bread at the bakery next door before heading home the next day! We plan to buy it again next time!!

As I had never stayed on the coast before, I chose this hotel because it offered a buffet and all-you-can-drink. When I mentioned it was my first stay, a staff member kindly escorted me to the elevator. Other staff also greeted me, which made me feel very welcome. The buffet I had been looking forward to had a wide variety of dishes—one of the best among the hotels I’ve stayed at. After the buffet, we enjoyed playing table tennis. It was a wonderful Hotel, and I’d love to visit again.

The Hotel is new, clean, and made for a very comfortable stay. I spent most of my time working on my laptop in the Room, and it was quiet, so I was able to get a lot done. There are also many convenience stores, drugstores, and restaurants nearby, which is very convenient. The Hotel also has vending machines and coin laundry facilities, so it seems popular with both business travelers and tourists. The Hotel staff were always kind as well. If I have plans in the area again, I would definitely stay at this Hotel next time.

I still think this is a wonderful Hotel. The staff’s hospitality and service were excellent, and I was able to enjoy another comfortable stay. Also, the breakfast was just as delicious as before, and I was very satisfied. The morning pasta made to order and the white wine were outstanding. One thing I noticed was the area around the shelf installed above the bathtub. With a bit more attention to cleaning and inspection, the stay would feel even more pleasant. Also, since the outlet is more than 1 meter from the bed, I recommend bringing a slightly longer charging cable if you want to charge your devices at your bedside. Overall, it was a highly satisfying stay. I would like to stay again. Thank you very much.