Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 44Page Number

We stayed here to celebrate my mother’s birthday. All of the food was delicious, beautifully presented, and made for a wonderful dining experience. They also prepared a birthday dessert plate at the end, which helped us create a special birthday memory! The room we booked for the hinoki bath was very clean, well maintained, and combined with the surrounding atmosphere, the air felt wonderfully fresh. Of course, the hinoki bath itself was spacious, and we were able to relax and unwind. We were occasionally surprised by some noise from nearby rooms, but other than that we had a lovely stay.

I ordered a tuna rice bowl for dinner. It was piled high with huge slices of tuna—more than I could finish. The tuna slices at the Hotel I stayed at the next day looked disappointing in comparison. The Room is like a typical Business Hotel. Breakfast was also substantial. The staff worked efficiently, so I could eat in a relaxed atmosphere. They also had Earl Grey tea.

From arrival to departure, the staff provided attentive and thoughtful service throughout. My plans before check-in took longer than expected and I arrived late for my spa appointment, but they kindly adjusted the schedule for me. The spa was wonderfully relaxing, and I was able to unwind. Dinner in the room was a delight for both the eyes and the palate, making full use of seasonal flavors and local ingredients. The bath I had been looking forward to met my expectations, and the open-air bath in the room felt refreshing; I also enjoyed it at a leisurely pace in the morning. They were truly supportive with everything, including arranging a taxi and advising on our next sightseeing plans. I would love to visit again when I have the chance.

While the Facility shows its age, the view from the window and the wonderful hospitality of the staff more than make up for it. Even though it was a busy season, we were able to truly relax. Thank you very much.

We stayed for three nights during the Obon holiday. It was a very pleasant space, and we are grateful to the staff. If I had to mention one point, it would be the mattress. Our family uses a health roll, so we may simply be used to a firmer feel. However, at an Accommodation in Hakone in June, we slept comfortably with Airweave and Nishikawa bedding. It is conveniently located near the bus center and dining area. We would love to stay again.

The staff were very kind and helpful, both when I called with questions and when I arrived late. The Room was spacious and comfortable, and it was great that the bath and toilet were separate. I thought it would be nice to have a chair in the washing area of the bathroom. There was a roadside station nearby, and a 7-Eleven right next door, which was very convenient. The Room photos on the website showed a round table and two chairs, but the Room I was shown had only one chair and no table, which was inconvenient. However, when I spoke to the front desk the next day, they didn’t have a table but they lent me an additional chair, which really helped. Thanks to that, I was able to relax and enjoy my stay. Thank you very much.

I gave my elderly mother, who can go anywhere on her own, a solo trip as a gift. When she returned home, she was truly delighted and spoke very highly of the wonderful service provided by the Ryokan staff. The meals were also delicious, and above all, it seems she was able to relax completely. Thank you very much. I plan to give her another trip as a gift once more within this year, and I would appreciate your kind support when that time comes.

I stayed for one night, and it was a wonderful Hotel from start to finish. The Room uses a PIN code system with no key, so it was very convenient to go out without having to carry a key around. In the evening, alcoholic drinks were all-you-can-drink (free). It was a shame the large public bath didn’t have an open-air bath, but it was clean and the alkaline Onsen water was excellent. Breakfast offered a great selection of both Japanese and Western dishes, and I was very satisfied. I was also impressed by the thoughtful services—being able to choose your pillow, and free coffee and drinks available at all times. What makes this Hotel stand out is how they thoroughly reduce operating costs within what guests can reasonably accept—such as shortening breakfast hours to about two hours, asking guests to help with tidying up, using PIN codes instead of keys, and not handing out unnecessary amenities—and then use those savings to enhance guest services like free drinks and alcohol overall. I felt this approach significantly increases satisfaction. I admired how well they strike that perfect balance where you feel like thinking, “They do so much for us—so we can do this much in return.” I would definitely like to stay again.

My late wife used to stay here often, so I stayed for one night this time while attending her memorial service. I stayed in Room 212. The air conditioning cooled well, but the operating noise was loud. Also, the remote control for the room lights did not work, and there were some lights that would not turn on even when using the switch. I recommend that these be inspected and repaired.

The relaxing Facility, the charming Room, the wonderful cuisine, and the silky Onsen I could stay in forever—everything was exceptional. The staff’s warm smiles and attentive hospitality made it even better. This is the first Accommodation where I truly didn’t want to leave because it felt so comfortable. I would love to visit again. Thank you very much.

The modern Japanese-Western style room was very comfortable, and we appreciated the thoughtful attention to detail for small children, such as pushing the beds together and limiting the height of the cushions. The meals were excellent, and the dessert pudding was especially delicious—I wanted to buy some to take home as a souvenir. Kinosaki in the rain also had a charming atmosphere, and we were very satisfied.

Not only were the meals and the wonderful Onsen outstanding, but I was also deeply comforted by the staff’s hospitality. Their warm smiles and sincere service reminded me that people can be healed by people. I would love to visit again in winter. The coffee after breakfast was delicious, and I could really feel the proprietress’s attention to detail. It became a memorable trip to Akita. Thank you very much.

Unfortunately, due to the rain we couldn’t have a BBQ, but we still had a wonderful time. The villa alone was very comfortable, and we made many great memories. We really appreciated that apple juice, wine, rice, miso soup, and more were provided. Everything was delicious. The Onsen was also excellent; although it rained a bit, everyone went in twice—once at night and once in the morning. We thought we wouldn’t be able to roast marshmallows because of the rain, but the owner showed us how to do it using a siphon coffee maker instead! Next time, we’d love to stay again when the weather is sunny.

Although the Reviews on the Reservation site were positive, I didn’t expect much because the Accommodation Fee was low. However, just as the Reviews said, the staff were courteous, and even though my Room was right next to the elevator, I wasn’t bothered by noise and was able to relax comfortably. I didn’t use it, but I thought it was great that a light breakfast (such as bread and drinks) was provided free of charge, and that you could enjoy it on-site or take it back to your Room. The only disappointment was that when I stood on the bed, I noticed dust on top of the curtain rail.

I stayed at Route Inn for the first time. Even though it was a bit late at night, the staff provided pleasant service. The Room and service were excellent! It's not as far from the station as expected, so it's also recommended for those not using a car.

This was our first trip as a couple, and we made a Reservation to celebrate our 20th wedding anniversary. Since we’re not very experienced travelers, we were nervous at first, but the Ryokan staff were so kind and friendly that our worries quickly disappeared. I’m not usually comfortable with open-air baths, but I worked up the courage to try—and it was truly relaxing and soothing. The changing area was clean and easy to use as well. And the meals we had been looking forward to exceeded all expectations—I was genuinely satisfied from the bottom of my heart! Everything was delicious. There was venison tataki, which I wasn’t sure about at first, but it had no strong taste at all and was truly wonderful. Our attendant explained each dish carefully, which helped us appreciate the ingredients even more—thank you so much. What made us even happier was that they took photos for our anniversary and gave them to us as a gift when we left. The handwritten letter from the proprietress also deeply moved me. This is the first time my heart has felt this full—just like my stomach! We are filled with gratitude for everyone’s thoughtfulness, kindness, and warm support. We will definitely come back again! Thank you very much for everything.

We stayed for two nights in a Wide View Twin room and a Japanese-style room. The Wide View Twin was very spacious, and the Japanese-style room was also comfortably sized. The staff were kind and even recommended some great local shops. We traveled without a car, but had no trouble getting around.

This is a well-established, reliable Hotel in Amami. There is an Onsen on the top floor, and soaking in the open-air bath while taking in a panoramic view of Naze Port washes away your fatigue. From your Room, the ocean is right in front of you. The sea below has coral reefs, and tropical fish—even Nemo and friends—swim by. The staff are kind and always make you feel comfortable, so it feels like coming home. Whenever I visit Amami, I spend one night here and have dinner at Yani. Resting while looking out over Amami’s sea from your Room feels wonderful, and in the morning you can relax over breakfast with views of the garden and ocean—this is a Hotel that leaves you feeling refreshed.

It was close to the station and easy to find, and I really appreciated being able to park my motorcycle for free. Even though it was before the official check-in time, they showed me to my Room, which was very helpful as I could leave my luggage. The staff were pleasant and welcoming, and the Room and bed were comfortable—I slept soundly until morning. The simple breakfast was thoughtfully prepared and delicious. When I visit Kakegawa again, I would definitely like to stay here again. Thank you very much.

Conveniently located near the station. The room was a bit dated, but it was well cleaned and comfortable. Since it was a smoking room, there was some cigarette smell, but deodorizer was provided, so it was fine even for an e-cigarette user. For a free breakfast, there was a wide variety of bread—perfect for me as a big bread lover with a hearty appetite. You can also take the food back to your room to eat, which made it easy to enjoy without feeling self-conscious. I’d like to stay here again next time. Thank you very much.