Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 334Page Number

Three elderly women stayed here together. We arrived by car, and the location was easy to find. The underground parking garage was spacious, so we could park with peace of mind. Kaikoen Garden is right next door, and the view was wonderful. The bath also had a great view, with large windows that made it easy to relax. We always stay at Itoen Hotel properties. The all-you-can-eat and all-you-can-drink options are affordable and very appreciated for seniors. The front desk staff were also friendly, and we enjoyed chatting at checkout, which made it a great trip. Thank you very much.

It was conveniently located right in front of Beppu Station, and we had no trouble finding convenience stores or restaurants nearby. The staff were very kind and helpful with the Room and parking, and we were extremely satisfied. There were limited seats at breakfast and it was full at the time, so we returned to our Room for a while, but they called us when a seat became available, which was very helpful. Thank you to all the staff.

I stayed in the Luxury Single Room again this time. The bathroom and toilet were separate, and the room even had a kitchen and a washer-dryer (though I didn’t use it). Considering the price and Facility, it was very reasonable. Check-in at the front desk was smooth, making it a pleasant Hotel. I’d love to stay again next time.

The Facility is somewhat unique, but it was spacious and relaxing. If I have the opportunity, I would like to stay again!

It was a clean Hotel and conveniently close to the station! The Room was spacious, and it was great that the bath, washbasin area, and toilet were separate. We stayed in a twin Room, but since the two beds were pushed right together, it felt a bit cramped... Still, it was a very comfortable Room. Breakfast was delicious as well. The front desk staff’s service felt a bit mechanical, which was somewhat disappointing... especially on a trip.

We chose the BBH Group for the first time based on our junior-high and high-school children’s wishes: they wanted a buffet-style meal and, if possible, karaoke or table tennis. The Reviews here were very helpful. We arrived around 2:30 p.m., and we were able to check in; Happy Hour had already started as well, which we appreciated. There was no explanation about karaoke, so we had to ask ourselves, but we were able to make a Reservation. Badminton and table tennis could be enjoyed without a Reservation. We brought our own badminton rackets. The staff were friendly, and we enjoyed BBH’s signature Happy Hour oden and drinks, the buffet meals, and the late-night soba served from 9:00 p.m. We also enjoyed items like minced tuna and salmon at breakfast, though I felt they could have been offered at dinner as well. Since everyone seems to have dinner at the same time, waiting for the only elevator took a while, so we used the stairs. Even if it’s not used often, there was far too much dust buildup. In the game corner as well, there were visible streaks of dust on top of surfaces. With 30% PayPay points applied, our out-of-pocket cost came to just under ¥10,000 per person, which felt reasonable.

The view toward the Higashiyama area from the upper floors was great, and we could see the Daimonji bonfire on Mt. Daimonji. However, since the room faced next to the elevator, we could hear the motor noise, and thumping sounds from upstairs echoed. The large public bath was very pleasant.

The building itself is not new, but the Room was clean, and even as a single I had enough space to spread out my luggage, so it was very comfortable. As for amenities, there are in-room items such as shampoo, and I also liked that I could choose my preferred shampoo and conditioner from about 10 types at the front desk to take with me. Loungewear and razors are available at the front desk if needed. Above all, the location was excellent. It is close to the station and shopping street, but because it is on a different street, it was very quiet at night. There are also two convenience stores nearby. The front desk staff were quick and courteous. I would like to stay again if I have the chance. Thank you very much.

This was our second stay in 11 years. The open atrium was truly impressive. Located right behind the Dogo Onsen Main Building, the location is excellent. The front desk offers a 24-hour coffee corner, which is very relaxing. From 3 PM to around 7 PM, there is a free drink corner with highballs and juice on the third floor. As it was for a special occasion and being an IKYU Diamond Member, we were grateful for the room upgrade. The Iyo beef served at dinner was unforgettable—just one more slice would have been perfect (there were two slices). The open-air bath on the top floor offered stunning views of the blue sky, moon, and Matsuyama City below; the hot water was wonderfully warming. Thanks to the efforts of both the manager and hostess, all staff members were kind and attentive. It has transformed into a warm-hearted Ryokan, which made us very happy. We will definitely choose Hanayuzuki again when visiting Dogo Onsen in the future. It was an amazing trip—thank you!

I stayed here on a solo trip, and it met all my needs, with amenities, an air purifier, bottled water, and drinking water provided. In particular, the bathroom had a separate washing area, and being able to sit on a chair while washing helped soothe my travel fatigue. It is also close to Aomori Station, and you can access nearby shopping Facilitys, restaurants, and convenience stores under an arcade walkway, which helped reduce the impact of rain and strong summer sunlight.

I had made a Reservation as a remnant of an event I didn’t win the lottery for. It’s normally very convenient with a direct line to Makuhari, and the Accommodation itself was so comfortable that I almost extended my stay. If I had to mention any drawbacks, it would be that I wished there were a mop to clean the shower room (I ended up looking around for one after using it), and that there are only a few basic shops nearby. If you need anything beyond the amenities, it may be best to prepare in advance before you arrive. In any case, I’m grateful to have started the day feeling refreshed. I’ll consider this Hotel for my next stay!

Although the large public bath was a highlight, it was on a rotating schedule and women could only use it until 20:30, so I couldn’t use it. I wish this had been clearly stated. The Room was clean and there were no issues. The front desk staff were pleasant and helpful.

It was a No Meals Included stay, using a double room for single occupancy. Close to the station and very convenient. The room was clean and beautiful. The staff were pleasant and helpful. Great value and very satisfying. I would like to stay here again in the future. Thank you very much.

Since this is a city known for its beautiful night views, we chose this Hotel for its location and Room with a great view. As a result, we were able to relax and take our time in a Room with a wonderful night view. We were surprised by the steep slope at the location and how narrow the parking area was. There are no convenience stores within walking distance; items are sold in the Hotel, but it may be better to buy what you need in advance. There is a bus stop in front of the Hotel, making it convenient to get to Nagasaki Station and the downtown area.

I stayed here the night before climbing Kirishima. The location, Facility, and service were all very close to the ideal Business Hotel experience. Thank you very much for providing such a comfortable Hotel stay.

It was conveniently located for getting anywhere. The Accommodation was comfortable, and I was able to enjoy a Multiple Night Stay. The Room was surprisingly spacious, and I could relax and rest properly. They changed the towels every day, and I could choose not to have the Room cleaned—being able to select only what I needed made my stay very comfortable. When I visit Kagoshima again, I would definitely like to stay here.

Overall, we were satisfied with our stay, but the in-room refrigerator did not cool properly and our drinks did not get cold. It might be a good idea to check it from time to time...

I stayed here for business. The property and the Room were clean, and I was able to relax.

The staff were very courteous and helpful.

Although my Multiple Night Stay was booked as a non-smoking Room on the first night and a smoking Room on the second, they kindly checked whether a non-smoking Room was available for the second night and changed it to a Multiple Night Stay in the same Room. The staff were very kind, and I had a comfortable stay. When I attend events near the waterfront area, I would like to stay here again.