Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 26Page Number

Whenever I attend a live show in Tokyo, I stay here, but this time the venue was in Yokohama. I considered staying in Yokohama, but thinking about work the next day, I chose to stay here again. After the show, I had drinks with friends at an izakaya in Yokohama, caught the 22:41 train, transferred at Tokyo Station, and headed to Ochanomizu Station. I returned to the Hotel around 23:00. I took a shower in my Room and went to bed. The next morning I woke up early, refreshed myself in the large public bath, enjoyed the always satisfying breakfast, and then walked to work. I will be staying again on the 22nd of this month.

Thank you for taking care of us on our mountain trip. From our room we could see Mt. Iwate, and from the open-air bath we enjoyed views of Hachimantai, Mt. Chausu, Maemoriyama, and Nishimoriyama—the location was wonderful and truly relaxing. Every dish was delicious, lightly seasoned and easy to enjoy; the Iwate beef roast beef and the wild grape curry were especially outstanding. The staff were kind and attentive, and we could really feel their love for the hotel and their hospitality toward guests. We rated it 4 points because the lotion provided in the bath area wasn’t very good, and since the entrances to the men’s and women’s baths look the same, several people almost went into the wrong one.

From the moment we arrived at the bus stop until we entered our room, we received truly first-class hospitality. After that, needless to say, we enjoyed a wonderful room, delicious cuisine, and relaxing hot springs. The staff were polished and professional, and it was clear that the in-house training is of a very high standard. The private open-air bath in the room was perfect for unwinding while looking out over the rural scenery, and it completely melted away our everyday fatigue. On the bus ride home, I was already thinking about when I could come back next. Thank you for such an exceptional and restful stay.

The food and hospitality were outstanding. Adding Izu sweetfish to dinner was absolutely the right choice. All of the other dishes were also delicious. The butler’s hospitality was exceptional—they even put together a helpful list of recommended nearby lunch spots by category, complete with QR codes. Overall, it was a highly satisfying stay. Thank you very much!

Thank you very much for your hospitality the other day. Thank you for preparing the special Room on the 4th floor; the view from the Room was wonderful. Not only could we overlook the streets of Hirugami Onsen town, but we were also able to gaze at the starry sky at night, making it a truly luxurious and moving experience. The meals also featured seasonal local ingredients, and in particular, the salt-grilled amago trout was delicious. We were very satisfied with both the scenery and the food. Thank you for your warm hospitality.

Great value for money, and everything is kept very clean. The bed is clean as well, with no odors. There were no noticeable smells in the unit bath or towels either. The bathtub and toilet aren’t especially spacious, so I’d rate it 4 stars, but there were absolutely no issues. If I had to mention one thing, I would have liked a 32-inch TV in the Room. The front desk staff are very kind. They also offer a welcome drink, which is available until midnight—excellent. I stayed here for the Fuefuki City fireworks festival; it’s about a 20-minute walk, so I plan to stay again next year.

I stayed in a newly renovated Room, and it was wonderful. The in-room perks were excellent. In particular, the all-you-can-eat gelato was an incredibly generous service—perfect after the Onsen—and I enjoyed trying many different flavors. Everything was delicious. The pre-dinner aperitif can be chosen from the menu, and the lounge coffee machine is truly high-quality, so I used it many times. Both the quality and quantity of the meals were very satisfying, and what impressed me most was the staff. There were many young team members, but everyone’s hospitality was outstanding. Some staff members spent a long time chatting with elderly guests because they were approached for conversation, yet they responded without showing any displeasure at all—I was genuinely impressed. You can also enjoy two different types of Onsen water, and I think this Accommodation offers excellent value for money. I will definitely return again. Thank you very much for taking such great care of me.

I decided to write a Review for the first time in almost a year. Everything was flawless, and it was an extremely comfortable stay. The handrails for the open-air bath in the Room were thoughtfully placed with careful attention to movement flow, so even with my mobility issues I was able to bathe safely without feeling anxious. In addition, the handrails were made of wood rather than cold metal, and I truly appreciated the consideration shown throughout for guests. Thank you very much for such a blissful time.

I stayed here on a trip with my sister. Everyone’s smiles and hard work were truly soothing. Each dish was beautifully seasoned, and I was genuinely impressed by how delicious everything was. The bath temperature was just right, and I could have stayed in forever—I was able to relax and forget about everyday life. If I may ask for one thing, it would be nice to have an extra yukata, and having towels available at the bath would make it easier to drop in anytime. Seeing the stars so big and close felt like a once-in-a-lifetime memory. And the beer you treated us to was fantastic (laugh)—thank you very much.

Whenever I find some free time, I visit Sunset Susami to relax. But what impresses me most is the people who work here. No matter when I come, everyone is kind, and even the newly hired staff (including international staff) explain the dishes in Japanese—you can really feel how hard they are trying. From check-in to meals, they do their very best to provide warm hospitality, and it makes me feel grateful and comforted. There may not be flashy or luxurious facilities, but the rooms, lobby, and restrooms are always kept spotless and well cleaned. Whenever I stay here, I can always head home feeling refreshed. I didn’t get to see the manager this time, but please take good care of yourself.

My first impression was the female receptionist. Even before check-in, she kindly explained how to use the parking lot and store our luggage, and also introduced the amenities, recommending a shampoo and conditioner. She was friendly and very cheerful, which made me feel glad I chose this Hotel. The Facilities were well equipped—welcome drinks, massage chairs, and more. I also enjoyed the breakfast. I always make sure to have breakfast at Hotels, and I especially like Hotel curry; here it was horse tendon curry (I think), and it was delicious. I will definitely stay here again.

We stayed to celebrate a birthday anniversary. The hot spring water was excellent, and the amenities were well stocked. In the bathroom refrigerator, there were small sherbet treats (for heatstroke prevention?), along with water and tea. At dinner, there was a surprise that made us very happy, and we were able to spend this special time in a meaningful way. Thank you very much.

I booked this Hotel to attend a funeral. It was clean and conveniently located near the station. The twin beds were large and very comfortable. It was convenient to pick up what I needed from the lobby myself. However, the water pressure felt weak. Maybe due to a water shortage? Thank you for your hospitality.

I’d known for some time that you serve wood-fired cuisine, and I was thrilled to finally try it for the first time! It was even more delicious than I imagined.

I chose this Hotel because I like the SOIL brand, and it was an even better stay than I expected! I really loved the exterior that blends into the scenery of the Nagato Yumoto area, and the interior design that seems to value natural colors. The staff kept a comfortable level of distance, and I also enjoyed dinner at the restaurant. The sauna on the top floor had just the right humidity, so it didn’t feel too intense even when staying in longer than usual despite the temperature. Relaxing while listening to higurashi cicadas may end up being this summer’s highlight!

Conveniently located near Saito-Miyakonojo Station and Hiroguchi Bus Stop, making it easy to find. The building is new, and the rooms and facilities are very clean. The "Tabibito no Yu" on the first floor is a natural Onsen, very clean with a large bath where you can relax and unwind. Breakfast offers both Japanese and Western options with a good variety and delicious taste. Within a 5-minute walk, there are many izakayas (Japanese pubs) and yakiniku restaurants, so there's no need to worry about dinner. I visited an izakaya where I enjoyed Miyazaki beef, pork, and chicken at an incredible value not seen in Tokyo. If I have another chance to visit Miyakonojo, I would love to stay here again!

This is a compact Accommodation. While the building has some age, it is kept very clean, and its compact size makes it easy to access the baths and dining area, making for a very comfortable stay. Our Room was on the first floor, but the view was outstanding—true to the Accommodation’s name, it was a spectacular panorama! The baths were my favorite type—an alkaline spring with a silky feel—and the view from the open-air bath was also breathtaking. For dinner we chose the “Bliss Course,” and that was absolutely the right choice: a wonderful meal packed with Sendai’s flavors. The Sendai Kuroge Wagyu beef grilled on magnolia leaves was tender and generous in portion, and the miso seasoning was exceptional. The beef tongue was also thick and tender; we had planned to eat beef tongue again the next day, but dinner left us completely satisfied, so our whole family agreed we didn’t need to—and we were able to keep our expenses down as well. The seafood and sashimi were delicious too; even the scallops were thick, and everything we tried was satisfying. Breakfast also included hot pot dishes and sashimi—almost like a light version of an inn-style dinner—and we left completely full. This is an Accommodation I would love to visit again if I have the chance.

We stayed for one night with our dog on a weekend in late September. It had been a while since we last visited Regina, but everything was wonderful—the facilities, the staff, and more. Our dog had a great time sprinting around the dog run. For dinner, we enjoyed a course meal together with our dog, and we also appreciated the wide selection of wines by the glass. We’d love to come again.

It was great that I could take my dog for a normal walk. The Room was also cleaned well, and my dog relaxed without any fuss. The bath had a larger tub than a Business Hotel, and the shampoo and other amenities provided had a pleasant herbal scent. Being able to eat in the Room was also nice because my dog didn’t feel lonely. Even though it has an auto-lock, I accidentally went out without my key, and they came to unlock it for me twice. They helped me without showing any annoyance, which I really appreciated. I’m glad there were places nearby for walks. The cakes from the cake shop just a 1-minute walk away were delicious too.

Excellent value for money—better than expected! Right next to the station, and there’s a Lawson convenience store on the ground floor. Bicycle rentals are also available. Since it’s not reservation-based, please keep that in mind. The room is small, but it has all the essentials and is spotless—no complaints at all. The table is spacious and the chair is sturdy, making it ideal for anyone who needs to work. And there are plenty of power outlets!! You can use them wherever you like—next to the table or by the bed. That was incredibly convenient for me. I’ll definitely stay again!