Nationwide × Highly rated Hotel·Ryokan for Onsen and bath - 89Page Number

Everything was excellent—the view, the service, and the Room. I will definitely stay again. Thank you!

A Hotel that is never flashy, yet conveys exceptional quality and refined elegance. The rooms are spacious, and the chairs and beds are extremely comfortable. Instead of a card key, the traditional heavy brass key is actually a nice touch. Amenities are also high-end, including Nespresso and L’OCCITANE. It has a dignified presence unlike design-focused city hotels. I was impressed—it truly lives up to its reputation as a Hotel patronized by the Imperial Household.

The food was absolutely delicious. We also enjoyed a wonderful view of Lake Hamana, and were able to relax and have a peaceful stay. Thank you very much.

The property was comfortable even for a wheelchair user, so we were able to enjoy our family trip stress-free. Thank you for your kind support, including parking right in front of the entrance and providing amenities such as a shower chair. At breakfast, we were warmly greeted with “Good morning” and guided to our seats with a smile; everything was delicious and very satisfying—fresh vegetables, firm momen tofu with a rich soybean flavor, miso from a long-established local producer, thick-cut bacon, curry, and more. There are also Rooms with a train view, which railway fans will love. We’re glad we could stay again this summer as well, marking the 20th anniversary of Hokuto City and the 10th anniversary of the Hokkaido Shinkansen!

We chose the Umitamago Room. There were lots of plush toys in all sizes, and the kids were thrilled! They tucked a big walrus plush into one futon and slept next to mom. While drifting off, they said, “Let’s come again.” The changing area was spacious, with a large mirror and bright lighting—very easy to use. I used to think Hotel towels were limited to one bath towel and one face towel per person and not very absorbent, but here we had one bath towel and two face towels each, and they were nicely absorbent. Both the front desk staff and the dining staff were kind to our children—everyone was wonderful. Meals included dinner and breakfast buffets, and both were delicious! If I had to ask for one thing, it would be a small toothbrush for kids. Overall, we were very satisfied and would love to visit again!

This was my first stay, and I was completely satisfied with the Accommodation. The meals, Onsen, and service were all excellent. Although the price is a bit high, it was well worth it. I was also able to relax and unwind in the open-air bath, which was almost like having it to myself.

The Room, baths, and meals were all wonderful. Both the in-room bath and the private Kashinoki-no-Yu Onsen were excellent. When I mentioned that the handle on the bath basket had come off, they responded immediately. As for the food, when I told them I have gout and can’t eat pork, they adjusted part of the meal. Every dish was delicious, and you could really tell how carefully everything was prepared. The soba was also great. All of the staff we spoke with in various situations were very pleasant, and it truly became a memorable trip. The view from the Room was amazing as well. There was a light mist over the mountains, and we enjoyed the beautiful scenery. It rained at night, but that actually made it even more relaxing with the sound of rain—I didn’t feel disappointed at all even though it rained. The American who traveled with me was impressed by everything and happily said they will definitely come again! I rarely write a Review no matter how much I travel, but Tsuruya was truly outstanding. If you’re considering a trip to Gunma, this is an Accommodation I would highly recommend—so I decided to write this Review. Next time, I’d love to enjoy the winter scenery along with the Onsen and meals. We will definitely visit again! Thank you very much.

This time we stayed in the VIP Room and enjoyed the premium kaiseki dinner course. The Room was very spacious, the garden was beautifully maintained, and the private open-air bath attached to the Room was excellent. All of the staff who assisted us were very kind, and every dinner dish was carefully prepared and truly delicious. Breakfast seemed to be the same for all courses, but since we can’t eat much in the morning, we personally appreciated that it was on the lighter side. We also visited the large public bath, but we noticed towels left at washing stations that were not being used and some guests reserving spots. We think it would be even better if there were guidance on how to use the facilities in languages other than Japanese. Access was convenient—about a 7-minute walk to the streetcar stop. By taxi or car, you can reach major sightseeing spots in about 15 minutes, so if you don’t have a car, using both the streetcar and taxis makes it easy to get around. It was a 5-minute drive from the airport, so being able to leave our luggage before/after our stay was very convenient. If we have another opportunity, we would love to stay again for about two nights in a VIP Room with the premium dining course. Thank you very much.

We stayed here to celebrate my best friend’s birthday. The Room was spacious, and it was great to be able to use two baths—one for day-use guests and one for overnight guests. The meals were delicious, and we were very happy to receive a birthday gift at the time dessert was served at dinner. We also enjoyed having a birthday party in the Room. Since we checked out at 7:15 a.m. to go to the Tateyama Kurobe Alpine Route, we would like to stay longer next time. Thank you very much.

Because my husband is from Nagaoka, we come from Tokyo to Niigata every year during the Obon season. Our usual routine is to go swimming at Kakudahama Beach first, then stay at Hotel Asuka. The made-to-order dinner buffet is delicious, and the food comes out quickly. The dishes you can pick up anytime are also great, so I always end up eating too much. Both the long-time staff and the newer team members are truly pleasant and welcoming—it makes me feel at home. This is my favorite hotel that I look forward to visiting every year. We’ll be back again next year, so thank you in advance.

It was a Hotel that was easy to reach from Osaka Station without getting lost. The large public bath and sauna were clean, and I was able to relax a lot. Three of us stayed (a group of women), but unfortunately the cute yukata in the Room were only available in one M size and one 1L size, so only one person could wear one. I probably should have requested more. The large public bath had skincare items such as cleansing products, but I would have liked them in the Room as well—again, something I probably should have requested. The room service menu had a great variety and everything was delicious. The view wasn’t great, but it’s a Hotel I’d be happy to visit again.

On our first trip to Aomori, we stayed the night before the Nebuta Festival for the first time, and everything—the meals, drinks, service, and Onsen—was excellent. Our three-generation family was very satisfied when we left. If I had to ask for one thing, a massage chair would make it even better. We were completely satisfied and truly enjoyed Aomori. Thank you very much.

Thank you from the bottom of my heart. There was only one reason I came to Shirahama: To stay at Kuroshio Sou. When people think of Shirahama, many picture the sea and resorts. But what I found here was Wakayama itself. What moved me most at this Accommodation was not only how outstanding the food was. It was Head Chef Etani’s exceptional skill, and his deep respect for the producers who support every single dish. Fishermen. Farmers. Brewers. Roasters. And the artisans who continue to protect Japan’s fermentation culture. The moment I saw the map of producers introduced alongside the meal, I understood what this Accommodation truly values. Through the cuisine, you encounter not only ingredients, but also the people behind them and Wakayama’s climate and character. I was especially impressed by how delicious the soy sauce and Kinzanji miso were at dinner. When I asked about them, I learned they were from Horigawaya Nomura—a producer with over 350 years of history that still preserves traditional craftsmanship using firewood-heated iron kettles—making both their soy sauce and Kinzanji miso in that way today as well. I had originally planned to visit a different soy sauce brewery, but heavy rain made it impossible. Sometimes, the places you cannot reach end up guiding you to the story you were truly meant to find. For me, Kuroshio Sou was exactly that kind of place. The wonderful Onsen gently healed not only my body, but my mind as well. The quiet comfort throughout the building, Chef Etani’s cuisine, and the hospitality of all staff— together they quietly express this Accommodation’s philosophy in everything it does。 As a former chef from Tasmania, there is something I felt deeply: True hospitality is not just serving delicious food; it is helping guests connect with the people and culture that sustain a place。 I now have one more reason to return to Wakayama。 Thank you again from my heart.

Everything was taken care of, and we truly appreciated your hospitality. Every dish was outstanding, and the timing of each course was perfect. In particular, after enjoying the Takachiho beef, the tempura that followed surprised me—I thought I was too full to eat it, but one bite changed my mind. It was wonderfully crisp, not greasy at all, and pleasantly light. It was the best tempura I’ve ever had. Our room attendant was from overseas, and there were moments when Japanese was a little hard to understand, but they did their very best to look after us. Thank you very much.

We arrived by car, parked at the Hotel, and walked five minutes to AEON to watch an evening movie and have dinner. The breakfast area was spacious and clean, with counter seats by the window (the view is only of the parking lot). The scrambled eggs were delicious. It was also great that we could watch YouTube as a guest. We will stay again.

We stayed again following our visit last month! Many other Onsens tend to be quite hot, but the lukewarm Onsen here feels truly one of a kind. We also like that the meals are not a trendy buffet. Depending on the Room, you can enjoy a beautiful view of Mt. Fuji!

I stayed here on a business trip. It’s close to the station and has a large public bath, which helped me relax after work. Thank you very much.

This is a very comfortable Hotel to stay at. I was very satisfied with the Facilities, including the cafe hours, the large public bath, and the sauna, and my stay was pleasant. Although I also stay at luxury Hotels, this Hotel—especially thanks to the staff—stood out as truly considerate and welcoming for guests. I also appreciate how you handled an unexpected incident. I would definitely like to stay here again next time.

The bath was very relaxing and the food was delicious—we were extremely satisfied! However, there were two disappointing points. 1) We would have appreciated having a mirror in the Room. There was only one at the dimly lit sink... 2) When we went for a morning bath, there was a large amount of something like sugar (possibly from snacks) spilled inside a locker in the changing Room. It may have been left by the previous guest, but it was still disappointing.

With my husband away on Father’s Day, I planned a surprise Onsen trip a week early. I decided the day before, but luckily I was able to Reserve. The Room was very spacious for two, and my husband seemed pleased with the open view. The meals were also delicious. During dinner, we came across a beautiful sunset and watched it until it set. We also enjoyed table tennis and tried billiards for the first time, making our time after dinner just as fun. The night sky from the open-air bath was filled with shining stars—truly beautiful—and we were glad to have such great weather. With an 11:00 check-out the next day, we relaxed until it was time to leave, and we both felt refreshed and fulfilled. The surprise was a success! Next time, we’d like to visit as a family with our children who are currently living on their own. Thank you very much for everything.