Notice to Customers Using Overseas Reservation Sites
[Important Notice] For Customers Using Certain Overseas Reservation Sites (e.g., Agoda)
It has been reported that some overseas reservation sites (e.g., Agoda) are listing and selling accommodation slots without authorization, leading to the following issues:
- Reservation details are not communicated to the hotel, and rooms are not secured.
- The reservation information (room type, accommodation dates, etc.) is not accurately conveyed to the hotel, resulting in discrepancies with your actual preferences.
- Accommodation fees may be significantly higher than those set by the hotel.
- Reservations may be sold under non-cancellable conditions, making changes or cancellations impossible.
Due to these concerns, we kindly ask customers who have made reservations through such sites to directly contact the site where they completed their reservation for assistance. Please note that contacting your reserved hotel will not allow us to confirm, change, or cancel reservations (including prepayments made via credit card) due to procedural limitations.
We sincerely apologize for any inconvenience caused and appreciate your understanding on this matter.