Our COVID-19 Measures
Thank you very much for your continued patronage.
In response to COVID-19, we place the health and safety of our guests and staff as our top priority. To ensure you can stay with peace of mind, we have implemented the following measures.
We appreciate your understanding and cooperation.
Regarding the building
- Thorough disinfection of the front desk area (including pens), elevator interiors and buttons, door handles, and returned Room keys/key cards
- Guidance to help maintain distance between guests (e.g., marked waiting positions)
- Request for guests to wear masks inside the Accommodation
- Use of a form with the guest’s address for registration to reduce time spent at the counter
- Alcohol sanitizer placed throughout the Facility (guest rooms, baths, shared restrooms, etc.)
- Acrylic panels/clear vinyl curtains installed at reception areas to help prevent droplet transmission
- Contact information for the local public health center and consultation services posted in the office
- Lobby coffee cups changed to paper cups
- Shared lobby computers (in some Facilities) are not available for use
- Regular ventilation of the lobby and entrance
Regarding Rooms
- Hand towels changed from roll towels to paper towels
- Temporary suspension of drink sales from in-room refrigerators
Regarding dining
- Cups, chopsticks, and other items that may touch hands or mouths are properly washed and disinfected, or replaced with disposable items when appropriate
- Hot pot dishes and sashimi platters served individually instead of shared style
- Dining staff wear masks and gloves
- Meals served all at once as much as possible to reduce staff entry into guest Rooms (for Accommodations offering in-room dining)
- Limits on number of guests, length of stay, and spacing between seats in dining areas/restaurants
- Request for handwashing or hand sanitizing upon entering dining areas/restaurants
Regarding baths
- Enhanced ventilation in bathing areas, changing rooms, and post-bath lounge areas
The cleaning/disinfection wiping down equipment such as hair dryers is thoroughly carried out.
Temporary removal amenities.
Other measures
Banquets/dinners with entertainment services or karaoke will follow usage restrictions set by each local government. If held, sufficient distancing will be ensured.
A vinyl sheet partition is installed between driver’s seat rear seats on Shuttle Service vehicles. Passenger numbers are limited avoid crowding.
Measures for employees
Masks worn during commuting working hours.
Temperature checks every morning (staff will not report work if they have a fever feel unwell).
Thorough handwashing gargling alcohol disinfection.
Meetings discussions held with as few people possible or remotely.
Requests to Guests
To ensure a safe comfortable stay please wear mask upon arrival cooperate with alcohol disinfection.
Please maintain appropriate distance at front desk elevators etc..
To minimize contact between staff guests futon setup service is currently provided only upon request. If you agree we will offer small gift token appreciation.
If you experience symptoms such coughing fever during your stay please inform us immediately.
We apologize any inconvenience ask your understanding cooperation.
*For details please contact Facility directly.*