Our COVID-19 Measures
Thank you very much for your continued support.
To help prevent the spread of COVID-19, we place the health and safety of our guests and staff first and have implemented the following measures so that you can stay with peace of mind.
We appreciate your understanding and cooperation.
Regarding the building
・Thorough disinfection of the front desk area (including pens), elevator interiors and buttons, door handles, returned Room keys/key cards, etc.
・Guidance to help maintain distance between guests, including floor markings for spaced waiting positions
・Requesting guests to wear masks inside the building
・To shorten time at the counter, we use a form that already includes the guest’s address for registration cards
・Alcohol sanitizer placed throughout the Facility (guest rooms, baths, shared restrooms, etc.)
・Acrylic panels/clear vinyl curtains installed at reception areas to help prevent droplet transmission
・Contact information for the local public health center and consultation center posted in the office
・Lobby coffee cups changed to disposable paper cups
・Shared lobby computers (at some facilities) are temporarily unavailable
・Regular ventilation of the lobby and entrance area
Regarding Rooms
・Roll hand towels replaced with paper towels
・Temporary suspension of drink sales from in-room refrigerators
Regarding meals
・Cups, chopsticks, and other items that touch hands or mouths are properly washed and disinfected or replaced with disposable items as appropriate
・Hot pot dishes and sashimi platters are served individually (single-person portions)
・Serving staff wear masks and gloves
・Where in-room dining is provided: meals are served all at once as much as possible to reduce staff entry into guest rooms
・Limits on capacity and length of stay in dining areas/restaurants; adequate spacing between seats ensured
・Guests are asked to wash hands or sanitize hands upon entering dining areas/restaurants
Regarding baths
・Enhanced ventilation in bathing areas, changing rooms, and post-bath lounge areas
・Wipe-down disinfection of amenities/equipment such as hair dryers
・Temporary removal of certain amenities
Other measures
・Banquets/receptions with hosting service, group meals, and karaoke will follow usage restrictions set by local authorities. If held, sufficient distancing will be ensured.
Shuttle Service operations:
Vinyl sheeting or similar partitions installed between driver’s seat and rear seats. Passenger numbers are limited to avoid crowding.
Measures for staff
Masks worn during commuting hours and while on duty
Temperature checks every morning (staff must not report to work if they have a fever or feel unwell)
Thorough handwashing/gargling/alcohol sanitizing
Meetings/discussions kept as small as possible or held remotely
[Requests to Guests]
We ask for your cooperation in wearing a mask upon arrival at our Facility/Accommodation/Accommodation premises*1*2*3? Actually remove:
We ask that you wear a mask when visiting us and cooperate with alcohol sanitizing so you can use our Accommodation with peace of mind.
Please keep an appropriate distance at reception desks, inside elevators, etc.
To minimize contact between staff members and guests, futon bedding setup service is currently provided only upon request. If you agree not to request this service during your stay,* we will offer a small gift.
If you feel unwell during your stay due to symptoms such as coughing or fever,* please inform us immediately.
We apologize for any inconvenience this may cause,* but we sincerely appreciate your understanding*and cooperation.
*For details,* please contact*the Facility directly.*