Important Requests for Guests When Making a Reservation
* From November to April, a heating fee of JPY 1,000 per Room per day (tax included) will be charged separately.
* From June 1, 2026, an Accommodation Tax will be charged separately in accordance with Nagano Prefecture regulations. The Accommodation Tax is as follows per person per night: For Accommodation Fees of JPY 6,000 or more: JPY 200.
* We are a small family-run pension and prepare the Rooms until the last minute, so please check in after 15:00. Dinner starts for everyone at 18:30, so please arrive by 18:00 (so we can serve our piping-hot pie stew).
* Free parking is available for up to 7 cars. Please do not park in the neighboring pension’s parking lot.
* There are about 10 steps from the parking area to the entrance. All Rooms are on the second floor, so please note this if you have difficulty walking.
* There is one shared bath in the Accommodation. During busy times, bathing time may be limited. If you would like to soak at your leisure, please use the day-use Onsen “Shikayama-no-Yu” (open-air bath and sauna available), about a 5-minute drive from us (tickets JPY 700 per person).
* If you usually stay at an Onsen Ryokan or similar properties, our twin Rooms may feel small. We recommend choosing a larger Room such as a wide twin, triple Room, or Japanese-style Room and using it as a twin.
* If you use a smartphone, we recommend searching for “Guesthouse Kreuzel” on Google Maps (or similar map apps) and using navigation for easier arrival.
* Our Accommodation is located at an altitude of 1,500 m. Even in summer mornings can feel chilly, so please bring long-sleeved sleepwear.














