Important Notice About Suspicious Messages
We have confirmed that fraudulent messages have been sent to guests who made a Reservation with our Accommodation, impersonating “Yahoo! Travel” and the “Accommodation” and urging recipients to request a “Reservation Update.”
Please note that our Accommodation does not use messaging apps such as WhatsApp to contact guests regarding Check Reservation, payment instructions, or unilateral cancellations. We sincerely apologize for any concern and inconvenience this may cause.
If you receive a suspicious message, please take extra care with the following three points:
- Do not reply to the message
- Do not open any URLs or links in the message
- Do not enter your credit card information or personal information
Regarding this matter, Temairazu, Inc., the provider of the site controller (a centralized management system used by Accommodation reservation sites) used by our Accommodation and other Accommodations across the whole country, has announced that due to unauthorized access, some guest information may have been viewed or obtained.
For details, please check Temairazu, Inc.’s website or contact their dedicated support desk: [Temairazu Dedicated Contact Desk: Emergency Help Desk / Email: helpdesk@temairazu.com].
































