Our Hotel’s COVID-19 Infection Prevention Measures
Thank you very much for your continued support. In response to the global spread of COVID-19, our Hotel places the safety and peace of mind of our guests and employees as our highest priority and will further strengthen various measures to prevent the spread of infection.
We will continue to closely monitor the situation and, based on policies issued by the government and relevant authorities, review our measures as appropriate while implementing infection prevention measures.
[Measures in Public Areas]
Health check for staying guests
At check-in, we confirm all guests’ body temperature, health condition, and whether they are subject to any requested quarantine period due to returning from overseas.
Installation of clear partitions; staff wearing masks
To ensure guests’ health and safety, clear partitions are installed at the front desk, and staff will assist you while wearing masks.
[Disinfection]
We regularly wipe down with alcohol disinfectant areas frequently touched by guests, including guest rooms (doorknobs, remote controls, chairs/tables), the front counter, touch pens and ballpoint pens used at check-in, elevator buttons, etc.
[Hand Sanitizer Stations]
Hand sanitizer is available in areas such as the lobby, front desk, and in front of the restaurant.
[Payments via Tray]
Cash payments as well as handovers of credit cards and room keys are conducted via a tray.
[Limiting Number of Users]
We may limit the number of people using areas such as the lobby, front desk area, elevators/restaurants, etc.
[Restaurant Measures]
All tableware is sanitized with boiling water after use. Tables are wiped down with alcohol disinfectant after each use. To maintain social distancing between seats/guests we may place notices on some seats.
[Requests to Guests]
・Please wear a mask in public areas.
・Guests with a fever or who are not feeling well are kindly asked not to enter. If you begin to feel unwell during your stay please inform a nearby staff member.
・To help ensure a safe stay for everyone we ask for your cooperation with alcohol disinfection upon arrival.
・Use of some Facilities may be restricted. Please check details each time using information provided in the guest register book placed on-site or via VOD screens/tablets.
・When entering restaurant venues please be sure to sanitize your hands. At tables please be seated while maintaining social distancing.
[Infection Prevention Measures for Staff]
・Thorough personal health management and infection prevention practices
・Daily health checks including temperature checks; strict health management
・Thorough handwashing hand sanitizing and gargling upon entering before work during work
・Maintaining an appropriate distance from others at all times
・Prohibition of non-essential business trips
・Refraining from attending gatherings etc.
・Staggered commuting hours review of working environment (online meetings telework working from home etc.)
Thank you for your understanding and cooperation.