Guest Reviews & Impressions for Keio Presso Inn Gotanda

(Tokyo Metropolis/4-minute walk from the West Exit of JR Gotanda Station) [Total 178 Rooms]
Overall Score
3.88
(39)
  • Rooms & Amenities
    3.87
  • Facility
    3.97
  • Hospitality & Service
    4.28
  • Meals
    3.81
  • Onsen & Bath
    3.38
  • Satisfaction
    3.92
2.80
ぶにゃ

We hope for thorough cleaning.

I used a Room where you can experience ReFa. The massage cushion and steamer were also available, which was good for my tired body. However, there were some cleaning issues in the details, such as dust left on the walls of the unit bath and limescale stuck to the steamer's nozzle. Additionally, when using the ReFa shower, water splashed all the way to the area near the toilet. I think it would be better to extend the shower curtain a bit more. Other than that, it was very comfortable, so I believe thorough cleaning would improve the experience.

  • Rooms & Amenities3
  • Facility2
  • Hospitality & Service3
  • Meals－
  • Onsen & Bath3
  • Satisfaction3
  • 11/7/2024～
  • 1 person 1 room
  • ReFa Room Non-Smoking
  • No meals included.

Reply from the Facility

Thank you very much for staying at Keio Presso Inn Gotanda. We also appreciate you taking the time to post a review. We sincerely apologize for any inconvenience caused by the cleaning issues. We will ensure thorough cleaning and final checks of the rooms to prevent this from happening in the future. Thank you for your valuable feedback regarding the shower curtain. Despite causing you discomfort, we are humbled to hear that you found your stay comfortable. We will continue to strive to ensure customer satisfaction. We look forward to welcoming you again.

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