With care and gratitude, we are committed to providing our guests with safety and peace of mind.
At Richmond Hotels, our management philosophy is “a Hotel that is kind to people and nature, always evolving for our guests.” Each employee understands this philosophy, thinks about what they can do in each situation, and has welcomed many guests over the years.
This approach will not change even in challenging times.
Richmond Hotels will continue to place the health and safety of both guests and employees first. We will work to prevent the spread of infection and implement appropriate measures based on policies and guidance from the government, local authorities, and relevant organizations.
Richmond Hotels Initiatives
● In areas used by guests—such as the lobby, public spaces, elevators, breakfast venue—staff regularly disinfect high-touch surfaces (buttons, handrails, counters, chairs, tables), as well as vending machines and coin laundry areas using alcohol-based disinfectant.
● Hand sanitizer/disinfectant will be available throughout the building.
Front Desk / Check-in Procedures
● Payments for Accommodation charges can be made by credit card or cash using an automated payment machine. Cashless payments such as various QR code payments are also accepted at both the front desk and payment machine. After each use by a guest, equipment is wiped down with alcohol-based disinfectant. For cash transactions at the front desk, we use a coin tray.
On our official website and various Reservation sites, you may also choose online prepayment by card at the time of Reservation. In that case, no payment for Accommodation charges is required at the Hotel.
● In-room glasses and mugs are replaced with items that have been disinfected/sanitized. If you prefer disposable cups, please contact the front desk.
● Pajamas/tops for sleepingwear (where provided), towels, and linens are all freshly laundered.
● Indoor air quality in both common areas and guest rooms is maintained in accordance with building maintenance regulations. Guest rooms are ventilated 24 hours a day to ensure a constant supply of fresh air.
● Staff are on-site 24 hours a day.
If you have any concerns or questions during your stay, please feel free to contact us.
● You can check out using the automated payment machine; there is no need to stop by the front desk.
Our staff will see you off with a smile.
To ensure every guest can stay safely and comfortably,
we will continue improving our hygiene standards based on up-to-date information.
All of us look forward to welcoming you with a smile.
