Guest Reviews & Impressions for Four Seasons Hotel Osaka

(Osaka Prefecture/Osaka City) [Total 175 Rooms]
Overall Score
4.48
Good (71)
  • Rooms & Amenities
    4.70
  • Facility
    4.66
  • Hospitality & Service
    4.04
  • Meals
    4.42
  • Onsen & Bath
    4.68
  • Satisfaction
    4.39
4.67
公一のもの

Overall, it was good, but...

The guest room, breakfast, and spa were excellent. However, it was unfortunate that I had difficulty understanding the female front desk staff member (possibly not Japanese?) during check-in. Both the breakfast and spa staff communicated in English, which was very clear and easy to understand (as it was in Otemachi as well).

  • Rooms & Amenities5
  • Facility5
  • Hospitality & Service4
  • Meals5
  • Onsen & Bath5
  • Satisfaction4
  • 1/12/2025～
  • 1 person 1 room
  • Superior Room King
  • No meals included.

Reply from the Facility

Dear Mr./Ms. Koichi, Thank you very much for staying at Four Seasons Hotel Osaka and for taking the time to share your feedback with us. We are delighted to hear that you were satisfied with our guest rooms, breakfast, and spa. Providing services that meet our guests' expectations is the greatest motivation for all of our staff. However, we sincerely apologize for any inconvenience caused during communication with our front desk staff at check-in. We will continue to focus on training and improvement to ensure smooth and clear interactions in the future. Additionally, thank you for your kind words regarding the English proficiency of our staff during breakfast and at the spa. We remain committed to enhancing our services so that all guests can enjoy a comfortable stay. We look forward to welcoming you again in the near future. Thank you once again for choosing Four Seasons Hotel Osaka. Sincerely, Alastair McAlpine General Manager Four Seasons Hotel Osaka

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