Our COVID-19 Measures
At Highland Resort Hotel & Spa, we prioritize the health and safety of our guests and employees. To help prevent infection and reduce the risk of spread, we have implemented the following measures so you can stay with peace of mind.
[Measures in public spaces, Rooms, restaurants, and other operating areas]
(1) Wearing masks while serving guests
Staff engaged in guest services wear masks.
(2) Placement of alcohol-based sanitizer
Alcohol-based hand sanitizer is available at the Hotel entrance, restaurants, restrooms, and other locations.
(3) Enhanced regular disinfection
- Frequently touched areas such as doors and doorknobs throughout the building, elevator buttons, escalator handrails, etc. are disinfected with alcohol-based sanitizer.
- Frequently touched points in guest Rooms such as doorknobs and switches, as well as items such as hangers and remote controls, are disinfected with alcohol-based sanitizer.
[Measures for staying guests]
(1) At check-in, we confirm your health condition (temperature check).
(2) To avoid the “three Cs” (closed spaces, crowded places, and close-contact settings), we have suspended escorting guests to their Rooms.
[Measures for employees]
(1) Employees wear masks.
(2) Before reporting to work, employees confirm their health condition (symptoms such as cold-like symptoms; fever; cough; headache; vomiting; diarrhea; loss of taste; loss of smell), complete a checklist thoroughly, and are instructed to stay home if they have a fever of 37.5°C or higher along with symptoms such as coughing.
(3) Alcohol-based hand sanitizer is also installed in employee areas (entrances/staff access points within the building), offices, restrooms/washrooms/toilets/comfort rooms/bathrooms/lavatories/powder rooms/dressing rooms/makeup rooms/locker rooms/changing rooms/cloakrooms/garderobes/wardrobes/cupboards/cabinets/closets/drawers/shelves/storage units/etc., ensuring thorough hand hygiene.
[Requests to our guests]
(1) To help prevent droplet transmission/dispersal/spread/infection/transmission/spreading/infectiousness/exposure/risk/hazard/threat/danger/contagion/outbreak/pandemic/endemic/epidemic/crisis/emergency/situation/event/incident/case(s)/cluster(s)/variant(s)/strain(s)/mutation(s)/virus(es)/pathogen(s)/disease(s)/illness(es), please wear a mask when visiting/staying/checking in/checking out entering/leaving arriving/departing accessing using visiting our Accommodation/facility/property/premises/building/site/location/venue/place/hotel/resort/spa/etc..
(2) For your peace of mind/safety/security/protection/well-being/confidence/reassurance/trust/compliance/cooperation/support/help/kind understanding/appreciation/gratitude/etc., alcohol-based hand sanitizer is placed at key locations throughout the building/buildings/facility/facilities/common areas/public spaces/lobby/elevators/restaurants/restrooms/corridors/hallways/stairwells/etc., and we ask for your cooperation in using it.
(3) If you have symptoms such as cold-like symptoms; fever; cough; headache; vomiting/nausea/upset stomach/gastrointestinal issues/GI symptoms/stomachache/bellyache/cramps/etc.; diarrhea/loose stools/etc.; loss of taste or smell/an impaired sense of taste or smell/taste disorder/smell disorder/etc., we kindly ask that you refrain from visiting our Accommodation/property/facility/premises at this time. We apologize for any inconvenience this may cause.
(4) If during your stay you feel unwell due to symptoms such as fever or coughing/coughs/coughing fits etc., please inform a nearby staff member immediately/as soon as possible/right away.
Thank you for your understanding and cooperation.
Highland Resort Hotel & Spa
General Manager
