Tendoso

[General Hospitality] - All staff strictly follow hygiene protocols (handwashing, gargling, and hand sanitizing) and undergo daily temperature checks and health screening. If anyone feels unwell, they will not come to work. - All staff will wear masks. Disposable gloves and face shields may also be used as needed. We apologize if this affects the atmosphere. - Sanitizer is available at the entrance, in Rooms, and throughout the property. - Cleaning is carried out using ozone, alcohol, and slightly acidic hypochlorous acid solution (FreeKira Pharmaceutical). Staff wear masks and disposable gloves while thoroughly disinfecting guest Rooms, the large public bath, public areas, doorknobs, handrails, Room keys, telephones, remote controls, slippers—any surfaces frequently touched by hands or skin. - Regular ventilation throughout the property *As this is a single-story sukiya-style building with many large windows in Rooms and corridors suitable for ventilation, please rest assured.* - We will limit staff entry into guest Rooms (including attendants). [Welcome & Check-in] - Valet parking to/from the parking area will be suspended for the time being for hygiene reasons. - We will handle your luggage with utmost care. After arrival, we will escort you directly to your Room and complete check-in procedures there. - Please wash your hands and gargle before enjoying matcha tea and seasonal sweets. [Large Public Bath] - Before bathing, please call the front desk to check how busy it is. If it is crowded, we will adjust usage times and contact you accordingly. - Changing baskets are spaced farther apart and reduced in number. - For the time being we will not provide bath towels or face towels in the changing room; please bring them from your Room. - Changing baskets etc. are thoroughly disinfected; additionally disinfectant spray is provided for your use—please spray as needed each time you use them. - Ventilation will be performed regularly. - Hair dryers and non-individually packaged amenities will not be provided for the time being. - The water dispenser has been temporarily removed (complimentary mineral water will be provided in your Room). [Dining] - For all Plans with meals included: dining locations are assigned by us (in-room dining or a private dining room). - Please sanitize your hands before meals. - During meal service our attendants will serve while wearing masks; we apologize if this diminishes the traditional atmosphere of our hospitality. - Our standard kaiseki style (bringing each dish to your Room one by one) has been slightly adjusted; dishes may be served in several rounds to limit entry into Rooms. - Attendants thoroughly sanitize their hands after clearing dishes and before serving food. - During meals we operate ventilation fans in Rooms/open doors/windows as needed for ventilation. *In summer: ventilation together with air conditioning* [In-Room Refrigerator] - For hygiene reasons, only a minimal selection/quantity of beverages is stocked. If you would like additional items, please ask an attendant or contact the front desk. [Futon Preparation] - Futons will be prepared as usual, with windows opened for ventilation. - We also strictly manage used linens. [Payment & Farewell] - Payment will be handled in your Room, not in the lobby. - During potentially busy times such as check-in/check-out, we ventilate by opening windows around the lobby area. [Other] - Magazines/books are no longer available in our salon/lounge area. - Complimentary drinks at the post-bath lounge area have been suspended. - Room service is available until 21:00. We provide our services under guidance from the local public health center and relevant authorities. Thank you for your understanding and cooperation.​