Enjoy ocean-view bathing without a care at a Resort Hotel in a national park.
"Neuschloss," meaning "new castle" in German, is inspired by a castle in Vienna. At Hotel Neuschloss Otaru, all 58 guest rooms, whether Japanese-Western style or Western style, feature a private open-air bath. Guests can enjoy a relaxing soak while admiring the sunset over the sea or, depending on the season, the twinkling lights of fishing boats. On the basement floor, in addition to a bathhouse facing the sea, there are private open-air baths available for families or groups to reserve. At the sea-facing restaurant "Blau Küste," you can savor creative French cuisine made with an abundance of fresh seafood from Otaru and mountain delicacies from the surrounding area, all designed to be enjoyed with chopsticks.
A Hotel perched on a sheer cliff. I was a little anxious until I arrived. Considering the rain, wind, and snow in that setting, maintaining the building’s exterior must be very costly, yet the rates are reasonable. The Room furnishings may be old, but they are high quality and well maintained, making it very comfortable. Because of the cliffside location, the view from the Room is outstanding. The in-room bath is spacious and also offers an amazing view. Best of all, you can fully open the sliding window for a wonderful sense of openness—even watching seagulls dive right in front of you.In addition, both dinner and breakfast were excellent French cuisine, and the staff service was attentive; everything left me completely satisfied. Dining while watching the sunset was a special, unforgettable experience. I also think it’s a great system that you can choose souvenirs via the TV’s online service—it lets you take your time deciding during your stay.I could really feel what this Hotel values in its hospitality, and it made for an extremely satisfying trip. In an age when “good” often simply comes with paying more, I was truly delighted with this level of hospitality at this price!
As others have mentioned, this is a nostalgic, classic Hotel. All the staff were kind, and the Shuttle Service was very helpful. We ate dinner out because we wanted seafood, but the breakfast was so delicious that next time we may dine at the Hotel.
| IN | 15:00～21:00 |
|---|---|
| OUT | 11:00 |
| Number of rooms | 58 rooms |
| Pet | Permitted |
| Your child | Permitted |
Exterior
Located at the tip of the cape, our Hotel offers seasonal views that allow you to experience the nature of Hokkaido in every moment. From the Room, you can enjoy a magnificent view of the beautiful Sea of Japan. Especially, the view of the sea from the Hotel situated on a hilltop is enchanting, as if you have entered a world from the sky. Depending on the season, from the Room, open-air bath, restaurant, and the surroundings of the Hotel, you can be enveloped by breathtakingly beautiful and moving sunsets. Spring brings refreshing sea breezes, summer offers the vibrant blue sea, autumn showcases sunsets sinking into the ocean, and winter features waves adorned with dancing white flowers. Throughout the seasons, you can also witness the twinkling "isari-bi" (fishing fire) floating on the calm night sea.
From the restaurant 'Brau Küste', you can enjoy a breathtaking view of the vast Sea of Japan in a high-quality setting. Hokkaido, Otaru, and the Shiribeshi area are treasure troves of delicious ingredients nurtured in a rich environment. You can experience the four seasons of Hokkaido.
The Rooms include "Western-style Rooms (Twin/Double)", "Japanese-Western-style Rooms", and Barrier-Free Rooms. Additionally, the top floor features four Suite Rooms, all equipped with open-air baths offering ocean views.
October 1–31, 2026
Dinner: 17:30–20:30 (closes at 22:00)
Breakfast: 7:00–9:30 (closes at 10:00)
November 1, 2026 – March 31, 2027
Dinner: 18:00–20:30 (closes at 22:00)
(Hours may vary depending on circumstances. From Christmas through the New Year holidays, dinner starts from 17:00.)
Breakfast: 7:30–9:30 (closes at 10:00)
(On weekends and from Christmas through the New Year holidays, breakfast starts from 7:00.)
A coin laundry is available on Basement Level 1.
It is open 24 hours a day.
We have two washing machines and two dryers.
Washing machine (detergent automatically dispensed): 400 yen
Dryer: 200 yen
Please feel free to use it.
| Card information | VISA / MASTER / JCB / AMEX / DINERS / UnionPay |
|---|---|
| Pets | Permitted * Limited to one booking per day (a private Room will be provided).
* Please bring your dog’s meals.
* Dogs are not allowed in the restaurant (Room only).
* Dogs are not allowed to use the bathroom.
* When moving your dog through public areas, please carry them in a basket at all times.
* At check-in, you will be asked to sign an agreement outlining rules for moving around the property, feeding your dog, and other policies.
* Up to 1 medium-sized dog or up to 2 small dogs. Large dogs are not accepted. |
| Breakfast | Hours of Operation 7:00–9:30 (until 10:00). *Hours may change during Christmas and the year-end/New Year holidays.* |
| Your child | You can stay. Baby crib: JPY 2,200 per stay
*Please request in advance, as assembly may take some time.*
Bed guard for children available for loan |
| Room service | Available for use Support Hours
20:00–21:00 (last reception) |
| Common amenities |
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| Facilities and Features |
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| Esthetic Massage | None |
| Fitness gym | None |
| Public Bath |
|
| Open-air bath |
|
| Room with Open-Air Bath |
|
| Sauna | Available |
| Hot stone spa | None |
*Reviews that have been translated from Japanese.*
*Showing only reviews from 一休.com (Japanese) and Yahoo!トラベル.*
■Access from New Chitose Airport to the Hotel
[By Car]
Approx. 1 hour 50 minutes (via expressway)
[By JR]
From “New Chitose Airport Station” to “Otaru Station” by Rapid train: 1 hour 13 minutes
[By Chuo Bus (one-way fare: 220 yen)]
From JR Otaru Station Bus Terminal, Stop No. 3, take the bus bound for “Otaru Aquarium.” Approx. 25 minutes; get off at “Otaru Aquarium,” then walk 10 minutes (steep uphill slope).
■Access from JR Sapporo Station to the Hotel
[By Car]
Approx. 60 minutes (via expressway)
[By JR]
From “Sapporo Station” to “Otaru Station” by Rapid train: 32 minutes
[By Chuo Bus or JR Hokkaido Bus (one-way fare: 610 yen)]
From Sapporo Station Front Terminal, Stop No. 1, take the bus bound for “Otaru Ekimae.” Approx. 50 minutes; get off at “Otaru Ekimae.”
■Access from JR Otaru Station to the Hotel
[By Car]
Approx. 15–20 minutes from “JR Otaru Station”
[By Chuo Bus (one-way fare: 220 yen)]
From JR Otaru Station Bus Terminal, Stop No. 3, take the bus bound for “Otaru Aquarium.” Approx. 25 minutes; get off at “Otaru Aquarium,” then walk 10 minutes (steep uphill slope).
◆Free Shuttle Service is available from in front of Otaru Station’s main entrance. Advance Reservation required due to limited capacity; please make a Reservation by the day before your stay.
Check-in 15:00～21:00 Check-out 11:00
There are the following facilities and features. Rooms with open-air baths available・Open-air bath・Large public bath・Sauna・Pet-friendly・Free shuttle service・Room service・Barrier-free
■Access from New Chitose Airport to the Hotel [By Car] Approx. 1 hour 50 minutes (via expressway) [By JR] From “New Chitose Airport Station” to “Otaru Station” by Rapid train: 1 hour 13 minutes [By Chuo Bus (one-way fare: 220 yen)] From JR Otaru Station Bus Terminal, Stop No. 3, take the bus bound for “Otaru Aquarium.” Approx. 25 minutes; get off at “Otaru Aquarium,” then walk 10 minutes (steep uphill slope). ■Access from JR Sapporo Station to the Hotel [By Car] Approx. 60 minutes (via expressway) [By JR] From “Sapporo Station” to “Otaru Station” by Rapid train: 32 minutes [By Chuo Bus or JR Hokkaido Bus (one-way fare: 610 yen)] From Sapporo Station Front Terminal, Stop No. 1, take the bus bound for “Otaru Ekimae.” Approx. 50 minutes; get off at “Otaru Ekimae.” ■Access from JR Otaru Station to the Hotel [By Car] Approx. 15–20 minutes from “JR Otaru Station” [By Chuo Bus (one-way fare: 220 yen)] From JR Otaru Station Bus Terminal, Stop No. 3, take the bus bound for “Otaru Aquarium.” Approx. 25 minutes; get off at “Otaru Aquarium,” then walk 10 minutes (steep uphill slope). ◆Free Shuttle Service is available from in front of Otaru Station’s main entrance. Advance Reservation required due to limited capacity; please make a Reservation by the day before your stay.
・Fee： Free for guests ・Parking space： Length --- Vehicle width --- Vehicle height --- ・Number of parking spaces： 60 cars ・Valet Service： Unavailable
Yes, there is.
