Guest Reviews & Impressions for Iwai no Yado Noboribetsu Grand Hotel

I felt uncomfortable...

I felt uncomfortable with the reception staff's response at check-in. Is it because it's not a high-end Hotel that they don't focus on hospitality and customer service skills? I think a smile, a word after handing over the key, and a bow would be appropriate. I felt unpleasant right after checking in. It might have been just that person, but... Also, regarding the staff's response after meals in the dining area, I felt uncomfortable with their cleaning. I was concerned that they didn't pick up dropped or fallen trash.