Guest Reviews & Impressions for Kobe Bay Sheraton Hotel & Towers

I was disappointed after getting my hopes up.

The front desk staff member was from overseas, and the in-house guidance was minimal, so the service felt disappointing. It was my first stay and I had many questions, but there was almost no explanation. I also wanted them to clearly mention that Onsen hours are shorter on Tuesdays. The card key was handed to me with just “Here’s your key,” and I wasn’t told my Room number. At the buffet, dishes were not replenished promptly even when they ran out. I won’t be coming back.