Guest Reviews & Impressions for Rihga Royal Hotel Tokyo - Page 2

(Tokyo Metropolis/Waseda) [Total 131 Rooms]
Overall Score
4.21
Good (66)
  • Rooms & Amenities
    4.35
  • Facility
    4.17
  • Hospitality & Service
    4.24
  • Meals
    4.31
  • Onsen & Bath
    3.97
  • Satisfaction
    4.26
  • 4.00
    ターボン
    Date Posted: 10/10/2025

    Established Hotel

    A relaxing Hotel with a calm atmosphere.

  • 2.83
    世界市民
    Date Posted: 10/8/2025

    I was a bit disappointed.

    I have stayed at the RIHGA Royal Hotel in Okinawa several times with my husband and always found it comfortable, so this time I decided to spend some relaxing time alone at a nearby RIHGA Royal Hotel and made a Reservation. First, at the front desk, the couple who arrived before me were promptly greeted and assisted, but I was not acknowledged even though I was next in line. Only after I asked to check-in did they finally assist me. There were no other guests waiting. The front desk lacked a sense of hospitality. The Room assigned to me was a corner Room that felt slightly dark. The drawer containing bathrobes and pajamas was broken and could not be opened, so I had to ask the front desk to bring them up for me. Perhaps noticing my dissatisfaction, the staff member who delivered the bathrobe later upgraded me to a slightly larger Room on the top floor. The new Room was spacious with a great view, which gave me some relief; however, when I went to make tea using one of the mugs provided, it turned out to be dirty. Too tired to contact the front desk again, I washed it myself before use. The Japanese-style breakfast via room service was delicious. Next time, I'd like to stay at an upgraded Hotel where warm hospitality is guaranteed.

  • 3.40
    飲むヨーグルト
    Date Posted: 9/27/2025

    The Room was spacious and luxuriously designed.

    The limousine from Takadanobaba was convenient, but the initial boarding point was hard to find. The front desk was also difficult to locate, causing some confusion. The Room itself was excellent, but there were cobwebs in the toilet... which was disappointing.

  • 4.17
    n.m.717
    Date Posted: 8/20/2025

    The breakfast was excellent.

    During the summer vacation, my elementary school daughter wanted to visit Tokyo, so I searched for a hotel and made a last-minute reservation two days prior. We stayed in a Junior Suite as a family of four with her grandparents. Although the accommodation was a bit dated, it was comfortable for just sleeping. The breakfast the next morning was very delicious. Since it was a weekday, there didn’t seem to be many guests, and there was no crowd during breakfast. The staff's service was also excellent.

  • 5.00
    TATSUMASU
    Date Posted: 8/20/2025

    I love classic hotels.

    The spaciousness unique to a classic Hotel, traditional European-style interiors, and elegant furnishings are wonderful. I enjoyed a relaxing Hotel stay and was very satisfied. It was excellent.

  • 3.80
    2009bucky
    Date Posted: 8/10/2025

    No need to bring anything.

    I stayed after an event. Although I wasn't feeling well and only had one bag, there were no issues at all. Recently, standard amenities are often only available in the lobby, but they were properly prepared in the Room. Since I checked in quite late, it was very helpful.

  • 1.00
    マハロ77
    Date Posted: 8/8/2025

    Zero Hospitality

    There is a long sloped ramp at the parking lot loading area, and suddenly a staff member appeared in front of my car with a large cart filled with trash. I barely managed to stop with an emergency brake, narrowly avoiding an accident. However, the staff member crossed in front of my car without any acknowledgment or greeting as if nothing had happened. I reported this near-miss incident to the accommodation staff during check-in, but their response was indifferent and disappointing. It seems like this hotel's staff prioritizes avoiding trouble over addressing issues seriously. I will not be staying here again.

  • 4.83
    あおももゆづ
    Date Posted: 8/4/2025

    Used during the open campus.

    I stayed with my child during an open campus visit. On the first day, it rained, and on the next day, it was extremely hot. The free shuttle bus from Takadanobaba Station was a great help in reducing walking distance. The staff were all very kind, and even after check-out, they kept our luggage for us so we could attend the open campus hands-free. Above all, the location is excellent as you can access Okuma Garden directly from the Hotel and enter Waseda University’s campus within a few minutes' walk. I would love to stay here again during exam season. The breakfast had a wide variety of options, all of which were delicious and impressed my child greatly. The guest room was spacious with facilities that reflect its history; however, both the bathroom and toilet were kept clean, and the bed was comfortable for a good night's sleep. I would definitely like to stay here again if I have another opportunity!

  • 5.00
    イネス3
    Date Posted: 6/28/2025

    Mother's Birthday

    I stayed here for my mother's birthday. The Room's interior and furniture were classic and elegant, creating a calm and graceful atmosphere. (My mother loved it so much that she said she wanted to live in this Room forever.) The greenery of the adjacent Okuma Garden was beautiful, and the staff at both the reception and restaurant were kind and welcoming, allowing us to enjoy a comfortable two-day stay. I would love to visit again.

  • 4.67
    旅にでたいランナー
    Date Posted: 6/20/2025

    I had a relaxing time.

    I live nearby, but due to home renovations and work fatigue, I decided to stay here for a quiet and restful sleep. It’s a hidden gem in the city—quiet, clean, and with delicious meals. I had a great night's sleep on a weekday and went straight to work feeling more efficient. I look forward to another Multiple Night Stay. Thank you very much!

  • 3.50
    ドクひげくま
    Date Posted: 5/2/2025

    Stayed here unexpect...

    Stayed here unexpectedly for a Buddhist ceremony, and it had been a while since my last stay. Although the bell staff was slow to notice even when I stopped at the car drop-off area, one young staff member came out promptly after a quick honk, leaving a better impression than before. The room felt slightly dated but not enough to be bothersome, and the value for this stay was satisfactory. I visited the bar and was surprised to find no other guests there despite it being a weekday during Golden Week! The martini I ordered was perfectly chilled as requested and very enjoyable. The atmosphere and staff service were excellent as well. The highlight of my stay was breakfast. Although prices have increased compared to before, the variety of Japanese dishes offered has expanded, with freshly cooked rice that stood out in quality. I also loved that fresh orange juice from a machine is now available—such an improvement! The only disappointment was the grilled mackerel (saba), but overall, it’s a breakfast that makes me want to return again just for it.

  • 5.00
    おもちちくわ
    Date Posted: 3/27/2025

    It was a wonderful Hotel!

    Check-in at 9 PM was met with pleasant and accommodating service. Thank you for addressing our requests and concerns! The Room, including the bathroom, was clean, the bedding was comfortable, and the Room with a great view was very enjoyable. Although this stay was short due to circumstances, I look forward to a longer visit next time to enjoy dining within the Hotel. Thank you for your high-level hospitality!

  • 5.00
    まさふぃい
    Date Posted: 3/3/2025

    We offer exceptional hospitality.

    We requested additional towels and wine glasses, and the staff promptly accommodated our request with a friendly attitude. We had a very comfortable stay.

  • 4.17
    結婚5周年
    Date Posted: 2/25/2025

    The meals are excellent, the staff is...

    The meals were very delicious, and the Facility was clean, truly showcasing the dignity of a long-established Hotel! On the other hand, the quality of staff service was noticeably poor. (They only repeated standard responses to our questions without any effort to be considerate, asked us to come to the front desk to pick up towels when we requested them at night, lacked coordination among staff members, and their responses felt loose and unprofessional, etc.) As a four-star Hotel, the staff's level is at its lowest class and requires fundamental improvement.

  • 4.67
    hjiu96
    Date Posted: 1/22/2025

    Bed

    The bed provided the best sleeping comfort. I personally would have preferred a slightly firmer pillow, though! Overall, it was very good, and I would love to stay again!

  • 3.40
    MC21
    Date Posted: 1/9/2025

    A good and affordable Hotel

    Although it is a hotel exclusively for Waseda (Waseda) affiliates and inbound guests, it is actually a good hotel for the price. There is a good restaurant, and both the room and service are not bad. If it were me, I would choose this over Chinzanso (Chinzanso) within walking distance, as it is cheaper for everyday use.

  • 1.83
    皇蝶
    Date Posted: 1/4/2025

    Although the Room ha...

    Although the Room has been renovated, there is a smell coming from the drainage. We stayed for five days, but the breakfast buffet was the same every day, unlike other Hotels that offer more variety, which was very disappointing.

  • 3.80
    ryu ron
    Date Posted: 12/17/2024

    Not available at night.

    Due to circumstances, I had a late-night check-in, but the parking lot shutter was closed, so I called the front desk about 100 times, but it seemed they were sound asleep and couldn't answer. This Hotel might not be suitable for nighttime.

  • 4.83
    いぬわち
    Date Posted: 11/20/2024

    Stay in a Junior Suite

    Since I checked in at night, the "garden side" was completely dark, but in the morning, the room had a view of Okuma Garden and Waseda University's Okuma Auditorium. It's pleasant when the view is open. The room had a separate bedroom with a queen-size bed, and the living room was comfortably arranged with a sofa and chairs. Thanks to this, I was able to spend a relaxing time. Perhaps because it was raining the next morning, towels were placed at the hotel entrance, which was filled with the scent of roses, leaving a good impression. Breakfast was not included in the plan, but I went to the hotel's dining, Ferio. There were various vegetable dishes in addition to salads, and I enjoyed a well-balanced and filling meal. This hotel has an underground parking lot, which makes loading and unloading luggage convenient.

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  • 5.00
    ホットタイム
    Date Posted: 11/19/2024

    I had a very comfortable stay.

    Thank you for your hospitality the other day. The hotel was well-maintained, and the room was good except for the view (it would have been nice to see the garden). Everyone, except the person who handled the check-in, was friendly and accommodating, especially the chef who cooked eggs for us during breakfast. The chef adjusted to our preferences and served us with a smile, demonstrating professionalism. The breakfast was satisfying, with quality ingredients sourced from specific regions. I will use this hotel when staying in Tokyo!

  • 2.20
    アヒルさん
    Date Posted: 11/12/2024

    Deterioration of the Facility

    The showerhead holder was wobbly, and when the water splashed, it hit the curtain, making the area outside the bathtub wet. Even after closing the faucet at the washbasin, water continued to leak, possibly due to an old gasket. Perhaps there is a shortage of staff. I have stayed several times, but the service has deteriorated. It's time to revoke the four-star rating.

  • 5.00
    てぃーも
    Date Posted: 10/28/2024

    The staff at the Hotel were courteous, and I felt glad to have made the Reservation.

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