Guest Reviews & Impressions for Grand Nikko Tokyo Daiba - Page 10

• 5.00

  刺草

  Date Posted: 9/21/2024

  It was very helpful.

  I was very grateful for the early check-in. Thanks to the front desk staff. I will choose this place again next time.

  • Rooms & Amenities5
  • Facility5
  • Hospitality & Service5
  • Meals5
  • Onsen & Bath5
  • Satisfaction5

  • 9/19/2024～
  • 2 people 1 room
  • [Regular Floor] Superior Double
  • Breakfast included

  Reply from the Facility

  Dear Mr./Ms. Shigekusa, Thank you for choosing to stay at Grand Nikko Tokyo Daiba. We also sincerely appreciate you taking the time to share your valuable feedback with us. We are delighted to hear that you found our staff's service to be pleasant. Your kind words are the greatest encouragement for us. We will continue to strive to provide you with a high-quality and comfortable experience. We hope for your continued patronage in the future. All of our staff look forward to welcoming you back to our hotel. Sincerely, All the staff at Grand Nikko Tokyo Daiba

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• 4.83

  Ken_A

  Date Posted: 9/18/2024

  I did not account fo...

  I did not account for the traffic congestion in Odaiba during the summer vacation. This is a point of reflection for myself. Overall, I think it was good. Some hotel groups overbook the club floor reservations, making it difficult to use the lounge, but here, I was able to enjoy my time comfortably whenever I went. One Harmony has different rules for each hotel, which makes it very confusing and troublesome. At this hotel, it seems that One Harmony privileges cannot be used much with reservations from IKYU, but it would be appreciated if they could be used like at other Nikko hotels.

  • Rooms & Amenities5
  • Facility5
  • Hospitality & Service5
  • Meals5
  • Onsen & Bath4
  • Satisfaction5

  • 8/13/2024～
  • 3 people 1 room
  • [Special Floor] 25th and 26th Floor Deluxe Room
  • Breakfast included

  Reply from the Facility

  Dear Ken_A, Thank you for choosing to stay at Grand Nikko Tokyo Daiba. We also sincerely appreciate you taking the time to share your valuable feedback with us. We are delighted to hear that you were able to relax and enjoy your stay with us. Your feedback will be used as a reference to improve our services in the future. We will continue to strive to provide our guests with a high-quality and comfortable experience. We hope to have the pleasure of welcoming you back again soon. Sincerely, All the staff at Grand Nikko Tokyo Daiba

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• 5.00

  jio_jj

  Date Posted: 9/17/2024

  A beautiful and good Hotel

  The front desk service was excellent, the Room was clean, and the timing of room cleaning was perfect.

  • Rooms & Amenities5
  • Facility5
  • Hospitality & Service5
  • Meals5
  • Onsen & Bath5
  • Satisfaction5

  • 9/14/2024～
  • 2 people 1 room
  • Twin Room [33 square meters]
  • No meals included.

  Reply from the Facility

  Dear jio_jj, Thank you for choosing to stay at Grand Nikko Tokyo Daiba. We also sincerely appreciate you taking the time to share your valuable feedback with us. The opinions you have shared will be used as a reference for improving our services in the future. Allow us to introduce our Hotel briefly: it is a city resort located on Tokyo's waterfront. We have received positive feedback for providing a leisurely experience unique to the Odaiba area, while also offering convenient access for Tokyo sightseeing, making it ideal for a few days' stay. We will continue to strive to provide you with a high-quality and comfortable experience. We kindly ask for your continued patronage. All of our staff look forward to welcoming you back. Sincerely, All the staff at Grand Nikko Tokyo Daiba

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• 1.33

  賞金女王

  Date Posted: 9/17/2024

  The Hotel staff is the worst.

  Good Points Direct access to the station, right next to Odaiba. Building with a sense of luxury. Great view of the scenery. Bad Points Front desk staff have a bad attitude. Uniforms look like those of a gas station. Cleaning staff enter without permission. Amenities are not brought promptly. Overall service is below that of a city hotel. Many foreign staff, service is rough. Air conditioning smells bad. Pillows and beds have a lingering body odor. Toilet does not flush automatically. Sports gym reception staff are busy chatting with male guests and do not attend to reception duties promptly. Stayed here because it's close to Odaiba, but the hospitality disappoints the expectations of a luxury hotel. Don't expect refined service. The service is overwhelmingly poor.

  • Rooms & Amenities1
  • Facility2
  • Hospitality & Service1
  • Meals2
  • Onsen & Bath1
  • Satisfaction1

  • 9/14/2024～
  • 1 person 1 room
  • 【27th & 28th Floor】Deluxe Twin
  • No meals included.

  Reply from the Facility

  Dear Guest, Thank you for choosing Grand Nikko Tokyo Daiba. We also sincerely appreciate your valuable feedback. The opinions you have shared will be used as a reference for improving our services in the future. We apologize for not being able to provide satisfactory service during your stay, which caused you discomfort. The feedback you provided has been shared with the responsible manager, and we will strive to improve and ensure our services. We are grateful for your feedback, even though you experienced discomfort during your stay, and we appreciate that you found some positive aspects. We sincerely apologize for the inconvenience caused. We take your opinions seriously and will strive to provide a comfortable stay. We look forward to welcoming you again. Grand Nikko Tokyo Daiba

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• 4.50

  あいばあばれいこ

  Date Posted: 9/15/2024

  A bit disappointing

  I have stayed at Grand Nikko Daiba countless times since the Grand Pacific days. It is clean, convenient, has a resort feel, and allows me to relax. However, what was disappointing this time was that when I entered the entrance hall, I didn't smell the hotel's unique aroma... Huh? That scent made me feel like I had come back again. Also, for the first time after staying many times, I found a strand of hair in the sink and the toothbrush bag was torn. This was a shock. I can't believe something like this happened at Grand Nikko... The staff, many of whom are foreigners, must be working hard, yet they all provide pleasant service. The bedding is pure white, the room is bright and clean. Although there were a few disappointing things, this hotel is still reliable, and I will stay again. Thank you in advance for that time. I will relax again.

  • Rooms & Amenities3
  • Facility4
  • Hospitality & Service5
  • Meals5
  • Onsen & Bath5
  • Satisfaction5

  • 9/13/2024～
  • 2 people 1 room
  • 【Bay View Floor】Superior Twin Room
  • Breakfast included

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The number of reviews and scores are aggregated values from reviews posted on IKYU.com and Yahoo!トラベル.
This page only displays reviews posted on IKYU.com.