Guest Reviews & Impressions for The Westin Miyako Kyoto - Page 5

(Kyoto Prefecture/Higashiyama Keage) [Total 265 Rooms]
Overall Score
4.68
Wonderful (193)
  • Rooms & Amenities
    4.76
  • Facility
    4.70
  • Hospitality & Service
    4.63
  • Meals
    4.59
  • Onsen & Bath
    4.77
  • Satisfaction
    4.64
  • 4.83
    tama0907

    For Kyoto sightseeing

    I used this for sightseeing in Kyoto. It is conveniently located near Nanzenji Temple, Chion-in Temple, and Yasaka Shrine. The Room was clean and provided a comfortable and relaxing stay. The spa is also clean. The staff were attentive and I highly recommend it.

  • 5.00
    i胡桃

    A Hotel That Satisfies in Every Aspect

    This was my second stay at this Hotel, and just like last time, I received a Room upgrade through the IKYU benefit, making it another wonderful Room. At the lounge, I enjoyed drinks and light snacks to relax after sightseeing and savored delicious teppanyaki for dinner. The staff provided attentive service, making my stay very comfortable. I would love to stay here again during my next trip to Kyoto.

  • 5.00
    にれ　ももこ

    As always, the hospi...

    As always, the hospitality was exceptional. During Golden Week, especially on rainy days when many guests stayed indoors, it must have been challenging. Even under such conditions, the service made me want to return again—truly impressive.

  • 5.00
    琥珀糖

    Now and forever.

    I had the pleasure of viewing the panels showcasing the journey of your Hotel and the distinguished guests and world leaders you have welcomed. I was deeply impressed by how warmly and kindly these historical figures were portrayed with gentle smiles. Thank you for your thoughtful gestures on the occasion of my daughter's birthday. The warm words from everyone made it an even more joyful experience. Both inside and outside the premises, every staff member carried themselves with such poise and professionalism, which left me truly moved. I am convinced that this demeanor is what elevates The Westin Miyako Hotel to a world-class level. It is undoubtedly a place that brings happiness to all who visit, now and in the future. I look forward to returning someday without fail.

  • 5.00
    sakuo7

    Excellent service

    Upon check-in, I was upgraded, but the view was not great. When I requested a change to a regular Deluxe Room with a view, I was pleasantly guided to a room with a balcony! Thank you for all the thoughtful gestures! I would love to stay at this Hotel again!

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  • 5.00
    i胡桃

    Guest-Oriented Hotel

    This was my first time using IKYU.com. I left my luggage at the Hotel and went sightseeing. Since it was Monday, it wasn’t too crowded, and some shops were closed, so I finished earlier than expected and returned to the Hotel before check-in time. I planned to wait in the lobby until check-in, but as my Room was already prepared, they allowed me to check in early. Moreover, as an IKYU Diamond Member benefit, they upgraded my Room to an Executive Suite. Thanks to the courteous service of all the staff at the front desk, restaurant, and lounge, I had a very pleasant and enjoyable stay. My gratitude goes out to everyone at the Hotel. I would love to visit again!

  • 5.00
    だいぶろん

    The serene Inari Shrine on the hillside is truly wonderful!

    The building is set against a mountain, which you can climb. It's a short walk of about 300 meters, and there is an Inari Shrine halfway up the mountain. From there, you can enjoy a stunning panoramic view of northern Kyoto.

  • 4.67
    もちぱんホテル大好き

    Hotel with Excellent Facilities

    I visited to enjoy a quiet stay alone. The service was excellent, and I truly appreciate all the assistance provided. Although the lounge was crowded, it was still relaxing, and the room was great. The bath was spacious and clean, but with many stairs, it might be challenging for those with mobility issues. It seems that facilities like the pool were available as well, but since it was winter during my stay, I decided not to use them; however, they looked appealing. The property also had a garden and gave an impression of being well-equipped in terms of amenities. For dinner, I ate at the bar but left early as I was dining alone. One point of concern: I reserved a Junior Suite 1 King through IKYU.com. Based on the photos on their site showing separate bedroom and living areas (and only such photos), I assumed it would be a separated layout. However, the room assigned to me turned out to be completely different from what was shown in the pictures—a studio-like one-room layout instead (there is small text stating that design or layout may vary depending on rooms). While this disclaimer exists, such significant differences can lead to misunderstandings if photos of non-separated rooms are not included as well. As someone who enjoys hotels and frequently books various hotel rooms via IKYU.com for stays like this one—this being my first experience encountering such an issue—I would greatly appreciate if more accurate representations could be provided in future listings!

  • 5.00
    57B D

    Excellent Accommodation

    An Amazing Hotel The Room is designed for a relaxing stay, and the greenery visible from the window was truly soothing. The amenities provided are of high quality. The lounge service was excellent, with delicious drinks, light meals, and desserts that I enjoyed while admiring the view at a leisurely pace. Breakfast offered a wide variety of dishes and left me completely satisfied. When I visited the large public bath, the staff at reception mentioned, "It’s slightly crowded today; we apologize." However, as the bath area was spacious, I could relax without feeling any inconvenience at all. Thanks to this Hotel, my memorable trip with my daughter became even more wonderful.

  • 4.67
    yuchi.y

    I love this Hotel.

    A wonderful Hotel that makes you want to repeat your stay many times. The spa is excellent. However, due to the crowd during this stay, check-in took a long time and we had to wait quite a bit. At first glance, it seemed like there were others who could assist (I apologize if they had other tasks), so it would be appreciated if check-in could be made smoother. The same goes for breakfast; multiple staff members were attending to one group, which caused us to wait. I hope this point can be improved. Despite writing various things, it was a pleasant stay as usual. I would like to stay again. Thank you for taking care of us this time and thank you very much.

  • 5.00
    hinochan

    Very satisfied.

    The entire Hotel has a very nice atmosphere, and I liked everything including the meals, Kacho, and Room. It's rare for me to like a place this much. I would like to visit at least once more this year.

  • 5.00
    ごきせんせ

    The usual winter Hotel

    Every year, we visit in January and February. We relax in the lounge, swim a lot in the pool, drink until we're tipsy back at the lounge, order some room service when we return to our room, and then sleep. This time, I was able to eat crab legs in the lounge and ended up eating quite a few. They were very easy to eat as they were pre-cut with a knife, so I could enjoy them while chatting with my wife in the lounge. The next morning, we wake up early for a walk around the area. Since it's winter, it's still dark but we made it to Chion-in (Chionin). Then at 6:30 AM, breakfast at Raku-Ku (Raku-Ku). Thanks to swimming exercises from the previous day and an early morning walk, I can eat heartily. It's just a 30-minute drive from our residence; being able to soak in an Onsen and spend a relaxing weekend makes this hotel truly feel like heaven for us.

  • 5.00
    S wako

    It was excellent.

    I used it for the first time and was pleasantly surprised by how good it was. Everything was spacious and relaxing. The club lounge was also large, and despite the number of people, I could spend my time quietly. The Onsen was very pleasant as well. Just as snow had piled up, I could enjoy a beautiful snowy landscape from the open-air bath. Breakfast had a wide variety of options and I was very satisfied, but the location of the juice was hard to find. Perhaps because of that, not many people seemed to be drinking it. While waiting in line at checkout, there seemed to be some trouble with the person in front of me which caused a slight delay. It would have been more convenient if check-in and check-out could be done at the club lounge. Other than that, everything else was excellent.

  • 4.33
    高飛車です

    Thank you for the room upgrade.

    I stayed two days before for the Agon Shu Star Festival. The Room was upgraded, and my husband was very pleased. Due to heavy snow, our check-in time was delayed, and we couldn't take out the cake we were looking forward to, but we ordered salads and other items through in-room dining. There was more than expected, which surprised us. At checkout, I was asked if I had a restful stay; thank you for that. It is healing. I hope to check in earlier next year. Thank you for your continued hospitality.

  • 5.00
    大坂のんた

    A unique Hotel where...

    A unique Hotel where you can enjoy guest rooms surrounded by meticulously crafted design and a spacious Onsen Facility that doesn't feel like a Hotel. In the club lounge, you can enjoy items that evoke Kyoto along with views of Higashiyama. If you're looking for the best Hotel stay in Kyoto, I would recommend this place without hesitation. It's such a great Hotel that you'll want to visit again and again.

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  • 5.00
    ユキンコ

    A hotel full of hospitality that makes you want to stay again and again!

    Beautiful and bright building, neat and relaxing guest rooms, comfortable bath and fitness gym. Above all, I was impressed by the courteous and warm hospitality of all the staff, making it a truly comfortable Hotel. Even before check-in, I was allowed to change into a kimono in the changing Room. Thank you very much.

  • 4.00
    大和の夢

    The hospitality of t...

    The hospitality of the staff at Kashoen is excellent, and I always want to come back. On the other hand, the staff at Rakusora often lack smiles, which can be unpleasant.

  • 5.00
    maimmt

    This is a Hotel I ha...

    This is a Hotel I have wanted to visit for a long time. The staff had wonderful smiles. In the lounge, since I can't drink alcohol, I felt that the variety of snacks was less than other Hotels. I was most looking forward to the spa. It was very good. The Hotel itself is nice, but I was a little surprised to see several people walking in the hallway in pajamas and bathrobes. The room service meals were also delicious.

  • 3.00
    Tski

    Lacked hospitality spirit

    The breakfast and rooms were somewhat satisfactory, but I would like to point out some very disappointing aspects in terms of service response. (1) Change in number of guests on the day: Due to heavy snow and traffic disruptions, one of the guests could not reach Kyoto and was unable to stay. However, the hotel's response was that they could not refund for one person. (The hotel we stayed at the next day canceled the reservation on their end and flexibly adjusted the number of guests.) It was clear from the start that they were strictly following the manual and lacked a spirit of accommodating the customer. Considering the high price paid, it was honestly very disappointing. (2) Lounge usage: We faced a situation where we could not use the lounge temporarily due to it being full. Despite having booked a special plan with lounge access, not being able to use it seems counterproductive. Honestly, I did not find any added value in the lounge access service. Perhaps because it is a large hotel with a large number of rooms and guests, I think there is a significant lack of personalized service for each individual. This is just a small opinion among many, so it may be a comment worth ignoring, but as a single guest, I dare to make a harsh comment.

  • 5.00
    TAKACHAN

    The Best Hotel in Kyoto

    Since we checked in at night, we couldn't see it, but in the morning, when we opened the curtains, it was a corner Room with a spectacular view. We also received a warm congratulatory message for the birth of our first grandchild along with welcome chocolates, and we truly appreciated the thoughtful gesture. Additionally, the spa facilities exceeded our expectations, which was very satisfying for an Onsen enthusiast like myself. The buffet breakfast, especially the rice balls, was delicious and uplifting, making the morning stroll to Nanzenji Temple, Blue Bottle Coffee, and Heian Shrine enjoyable despite the cold weather. Unfortunately, with just a one-night stay, we reluctantly checked out. This is the best Hotel in Kyoto where I would love to stay again. Thank you very much.

  • 5.00
    さつぼん大好きなホテル

    A favorite Hotel in Kyoto

    Thank you for always using our services. This time, I visited with my son, his wife, and my grandchildren after the New Year. We enjoyed the club floor, indulging in delicious sweets and coffee at a leisurely pace, which delighted my grandchildren. Not only that, but we also had fun at the pool and spa, and the dinner buffet was delicious. We enjoyed the hotel so much that time seemed insufficient. The cocktail time dishes in the lounge were more than enough for people of our age. The staff provided excellent service. We made the reservation through IKYU's time sale and enjoyed the benefits of being a Diamond member, making our stay at the hotel fulfilling. Thank you very much.

  • 5.00
    1002\\

    Stay in Kyoto~

    I made a Reservation to relax at the Hotel rather than sightseeing. I stayed with my daughter and used the club lounge two or three times; the service was excellent. The attentive care and elegance of the Hotel made it a truly worthwhile stay. The only disappointment was that my daughter was looking forward to breakfast in the lounge, which was closed. The onigiri at the Rakusora breakfast was incredibly delicious. Next time, I would like to stay at the club lounge of the group Hotel, Osaka Marriott Miyako.

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  • 4.33
    Hanan.

    It was my first use ...

    It was my first use in a while. It was a reservation at the last minute before the late checkout option with IKYU was no longer available. It's a bit disappointing. Checkout was at 12:00, but I received the following email separately, and I appreciated that they made it clear that my request might not be accommodated. "We understand you have requested a late checkout at 15:00, and we will do our best to accommodate this based on availability. However, please note that use of the club lounge after checkout is not possible." As a Diamond member of IKYU, I found the benefit to be the ability to wait in a sofa seat during check-in and the availability of drink services. The staff who assisted me at the reception was pleasant and displayed high hospitality. Regarding the lounge staff, there seemed to be some variation in customer service skills. In Kyoto, it seems that there is a shortage of staff everywhere, and many are still in training, so I look forward to their growth in the future. My daughter, who couldn't use the lounge during the light meal hours, had pasta from in-room dining, and both the service and the meal were excellent. I found it appealing to enjoy light meals in the room. Thank you. The availability of a spa and pool was also one of the attractions. The lounge was crowded only during the 17:00-19:00 time slot, and there was a one-hour usage limit and a wait, which was a bit inconvenient. The purpose of this visit was to use the spa, have breakfast, and use the lounge, so I was generally satisfied. At the breakfast venue, I would like to express my gratitude to the person who guided us with considerate service. They smoothly cleared the plates, allowing us to have a pleasant time. I will consider using Marriott-related cards in the future, but I would like to visit again.

  • 4.50
    べれんもにか

    Stable satisfaction.

    With the IKYU Diamond benefits, I am always upgraded to a room with a great view. Not only the mountains and sky, but also the blissful time of gazing at Nanzenji and Heian-kyo from a comfortable room. Even when I stay at other properties, I always end up returning to The Westin Miyako Hotel Kyoto. Needless to say, the noteworthy aspect is the service provided by the spa and lounge staff. It's truly the best. The convenience of transportation for sightseeing and the spa facilities are also reasons why I love it. I definitely want to use it again.

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  • 4.83
    ドラドラッコ

    The view was great.

    Upgraded with IKYU Diamond and assigned a Heian-kyo view. We could see Heian Shrine, Nanzen-ji Temple, and Mount Hiei at a glance. The spa wear and pajamas were separate and comfortable to wear. The precious Onsen large bath in Kyoto city was well-maintained and very comfortable. The egg sandwich from in-room dining was also very delicious. It would be even better if front desk procedures could be done while seated for suite stays.

  • 5.00
    あーる@ぐれい

    Thank you always.

    Starting with the pleasant service from the doorman, the reception, and all the staff greet you. Of course, it's not just for us. It's the same for every guest. This time, we stayed in a corner Room with a beautiful view of Heian Shrine, Kurodani-san, and at night, the moon could be seen above Nanzenji, making it a wonderful stay. I would like to say the spa was as enjoyable as always, but it was a bit unusual with small children running around and swimming in the bath. However, this is not an issue with the Hotel, but rather a matter of the users' morals, so it does not affect the star rating. It's a bit disappointing that it has ceased to be an adult spa Facility.

  • 5.00
    やっちゃんでした

    The No.1 Stays I Want to Visit

    It was my number one choice of Stays. The reason was that it has Kyoto's largest spa Facility utilizing natural Onsen. Since I was staying, I wanted to spend a blissful time with a lounge-included Plan. First of all, it was very convenient to leave and pick up my luggage at Kyoto Station on both the day of arrival and the next day. Also, there were many staff members, and I received pleasant service in the lobby, restaurant, spa, and corridors. The cleaning of the spa was especially perfect. It became a Property I want to splurge on for special occasions.

  • 5.00
    DAN DAN

    It was a wonderful stay!

    I stayed in a Junior Suite with access to the club lounge. I was able to enjoy it at a leisurely pace. The staff were all kind and responded with smiles, which was very pleasant. Although this is unrelated to the Hotel, there was one disappointing thing. A group of about 12 people... they stayed from 2:45 PM to 9 PM, making noise the whole time... With that number of people, I thought they could have used a paid meeting room... I was informed that the evening time would be crowded, so it was limited to one hour, but those people... It wasn't a very pleasant sight. Perhaps a word of caution could have been given... The breakfast was delicious. I will use it again.

  • 5.00
    まるのすけさん

    The satellite concierge at Kyoto Station is very convenient.

    It was very convenient as I could drop off my luggage at Kyoto Station before check-in and pick it up after check-out. I would like to use it again.

  • 4.33
    美男おじさん

    The large public bath and buffet are recommended.

    Although it is a long-established city hotel, the noteworthy features are the large public bath and the buffet. The large public bath is equipped with facilities sufficient for stretching out and relaxing, and it was nice to be able to use it early in the morning. The buffet is of a high standard, as reputed, with a rich variety and deliciousness. It was also memorable to enjoy a 180-degree snowy landscape from Higashiyama to Heian Shrine during breakfast when it was snowing. It is also appreciated that a shuttle service operates every 30 minutes to and from Kyoto Station.

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