Okura Act City Hotel Hamamatsu

■Effective Monday, January 5, 2026, all guest rooms will be non-smoking. Smoking in guest rooms (including e-cigarettes and heated tobacco products) is not permitted. If you wish to smoke, please use the designated smoking areas inside the Hotel. ■The “Act Health Club (Pool & Bath)” has permanently closed as of Thursday, October 31, 2024. ■Have you added us on LINE yet? Add our official LINE account to receive special coupons that can be used at our in-house restaurants! Search for “Okura Act City Hotel Hamamatsu” in the search bar at the top of the LINE app Home screen. *Coupons are not valid for breakfast-included Plans, two-meal Plans, or breakfast-only purchases. Some restaurant menu items are also excluded from discounts. *If you plan to dine at our restaurants, we recommend making a Reservation in advance.

For "Online Credit Card Payment," an "authentication process" will be conducted at the time of reservation on this site. Receipts can be issued by yourself within the IKYU.com website.

* This Plan is [Non-Refundable] and available only with advance card payment. * No changes or cancellations will be accepted after the Reservation is confirmed, and a Cancellation Fee (100%) will apply. * One Harmony members are not eligible to Earn Points or receive member benefits for this Plan. If you present your membership card at check-in, your stay can be recorded. If you pay directly at each outlet (e.g., in-house restaurants), those purchases will Earn Points as usual.

■■ Act City Underground “General Parking” Information ■■ 6:00–24:00 South entrance within the Act Tower grounds (vehicle height up to 3.0 m), North entrance (up to 2.6 m) Basement Level 1 (up to 3.0 m), Basement Level 2 (up to 2.2 m) / Total: 350 spaces Please use spaces marked by blue-green pillars (*excluding monthly contract spaces). *If the Hotel’s designated parking spaces are full, please use the general parking spaces within the Act City parking facility (red and yellow areas), excluding monthly contract areas. Overnight guests: JPY 1,000 per vehicle per night If you enter/exit during your stay, please present your parking ticket at the front desk each time. For entry/exit outside business hours or for motorcycles, please consult us in advance. ■ Children & Loan Items Children of elementary school age or younger may stay free of charge with Child Sharing Existing Bedding (one child per bed). For amenities and loan items such as baby cribs and bed guards, please contact the Hotel. ■ Requests We will do our best to accommodate requests such as non-smoking/smoking rooms, floor level, view, and loan items; however, we cannot guarantee them. If you would like confirmation in advance, please contact the Hotel directly. ■ For One Harmony Members Reservations made via IKYU.com are eligible only for accommodation stay credits; points and benefits are not applicable. Please present your membership card or digital membership ID upon arrival.