全國 × 宮殿般奢華住宿接待・服務評價高的飯店·日式旅館 - 21頁面

This was my second stay. I first visited at the end of July. The Onsen and meals were wonderful, and above all, the front desk staff’s hospitality (especially a female staff member, Ms. A) was outstanding. I was truly impressed by their consistently warm smiles and courteous service, so I booked again right away. This time as well, the Onsen and meals were excellent! And Ms. A’s hospitality felt warmer than at any luxury Hotel—her smile was a perfect 10/10—and it made for a truly relaxing stay. Thank you very much! Also, right after check-in, there is complimentary coffee and shaved ice available in the lounge 24 hours a day. It’s a great perk not only for kids but for adults too, so don’t miss it! With the meals, the Onsen, and the staff’s hospitality… this is a cozy, home-like Accommodation where you can truly unwind at ease, so I definitely plan to return again soon!

We coordinated our sons’ schedules after a busy summer and made a Reservation here because it’s pet-friendly and offers a pool, sauna, and BBQ. We requested BBQ for two days, and they kindly adjusted the selection of meat and seafood, and even changed the vegetables for both the BBQ and breakfast on the second day—such thoughtful attention was truly appreciated. There were plenty of vegetables provided, along with helpful seasonings you’re glad to have on hand, so we had a very comfortable stay. Because our stay was so pleasant, we immediately made another Reservation for year-end! Thank you very much for all your help. We look forward to staying again.

Thank you very much for everything. We stayed for one night with our dog and four adults. The quality was outstanding—absolutely wonderful! Everything, including the Room and the bath, was clean and spotless, which made us very happy. The meals were generous in portion size, and the meat was tender; we had one older guest with us, and they were pleased because it was easy to eat. We had previously stayed at another villa that wasn’t clean and had a difficult time, so we arrived feeling a bit anxious—but this place far exceeded our expectations in terms of cleanliness, and we were truly delighted. There were quite a few insects due to the season, but it was great that various insect-repellent products were provided. The amenities were also very well stocked and wonderful! The pool and the view were amazing as well. It was great to be able to refresh ourselves properly for the first time in a while. We would definitely love to stay again! Next time, we’d like to stay for two nights! Thank you very much.

The property grounds are spacious, and getting around was a bit difficult, so I used the bath in my Room. The shabu-shabu meal was delicious. I wish I could have stayed and relaxed longer, but since I had a long trip back home, I couldn’t fully enjoy everything—still, it was a good stay.

The front desk staff provided exceptional service—quickly addressing any issues and always prioritizing the guests. Their level of care was so impressive that it left me feeling humbled. The restaurant staff, especially the woman who served us for four days, greeted us with a wonderful smile and showed incredible attention to detail and care. After returning home, I couldn’t help but share my experience with family and friends over the phone and on social media. This was my fourth visit to Nagasaki, but this stay has been the most satisfying by far. I will definitely be returning in the future! Thank you so much!

As a travel-loving couple, we’ve recently been taking trips where we stay at a Hotel and eat at local restaurants, so this was our first Ryokan stay in a while. We were completely satisfied with everything—the Room, the bath, and the food—and were able to relax and take our time. The Room was honestly too spacious for just two of us, but every space—the Japanese-style room, Western-style room, and bedroom—had its own charm and was wonderful. The bed was also extremely comfortable, and we slept soundly. We also enjoyed the Bluetooth speaker in the Western-style room; it had great sound quality and created an atmosphere that felt like being in a bar. The open-air bath in the Room had continuously flowing natural hot spring water, so we could soak right away after arriving and truly unwind. Dinner featured locally produced Aizu cuisine, which we thoroughly enjoyed. The recommended sake was delicious as well, and it was nice to be able to ask casually for suggestions while choosing. The pricing also felt very reasonable overall. If I had to mention one thing, breakfast was slightly disappointing: refills of rice or tea had to be requested via the in-room phone, and they took quite a while to arrive—so it would have been better if tea had been left in a pot. We were happy with the service too, and would love to visit again if we have the chance.

I suddenly had some free time, so I made a same-day morning Reservation. I arrived early to use the spa, and when I asked at the front desk, they told me my Room was already ready—lucky me. At luxury hotels, I usually expect service to be pleasantly understated, but here every staff member was truly kind. They approached me right away and offered suggestions beyond what I asked for—excellent hospitality. The Room was beautifully put together with great taste, and the bed was very comfortable. The spa was also wonderful. The executive lounge was quite crowded and there was a bit of a wait, but they could notify me by phone, and both the view and the food were great. Since it was that time of year, there were many families with children, so it felt a little noisy at times. However, there are time slots when children are not allowed in the pool or lounge, which gave me good options when I wanted to relax quietly. It turned into a fantastic staycation—I’d definitely like to come back again.

This ocean-view Hotel has two golf courses. Highlights include a clean, spacious sauna and a large, refreshingly cold plunge pool. I stayed for two nights and fully enjoyed the sauna on both days. The staff were warm and kind, which made for a wonderful Golden Week holiday. Thank you very much.

Thank you for having me for one night. I had made a Reservation for a standard Room, but since rain was forecast, I changed to a Room with an open-air Onsen bath on the day. Choosing to soak at a slightly cooler temperature while listening to the rain turned out to be exactly right. The Room was well designed and functional, and I didn’t feel any particular inconvenience. If I had to name one thing I personally wished for, it would be a Bluetooth speaker—I wanted to play a little music, though that may be asking too much. I arrived before noon, left my luggage, and had lunch at “Saryo Sese” on the property (I had requested seats in advance). It’s not cheap, but it was relaxed and enjoyable. After that, I spent some time walking around the city and then checked in properly. The evening champagne free-flow was also wonderfully unhurried, and the rice crackers served as snacks were delicious. For dinner we ate at one of the Hotel restaurants as well; each dish had its own character, and it paired nicely with drinks. If anything, I only wished there were a bar in the Hotel—this is an Accommodation with an atmosphere where having somewhere for “one more drink” would fit perfectly. The area around the Hotel is very quiet too, so even a small bar could really change how you spend your time here. That said, given the location, waking up early to stroll toward Todai-ji in the calm morning is also lovely—and perhaps that kind of stay suits this Accommodation and setting better than staying up late. The concierge team helped me greatly throughout my stay. Overall it was an excellent Accommodation, and I’d love to return when I visit Nara again.

There were not many Japanese guests, and using the lounge was very comfortable. Thank you for accommodating our Room request as well—it made this a truly memorable trip and workation. We had cocktails on the first floor; everything was delicious and the atmosphere was great. In the lounge, we also saw some guests we don’t usually encounter… Some young overseas travelers had poor manners at times, but a kind word from a female staff member in the hall lifted my spirits. Because this stay was so wonderful, I made a Reservation for the Hyatt in Yokohama at the end of this month. I had avoided visiting before because I wanted to stay away from Shinjuku’s crowds, but thanks to its excellent location next to the Tokyo Metropolitan Government Building, it has a great atmosphere and is a lovely Hotel I would definitely like to visit again. Thank you very much.

On a return visit after a while, we had a Multiple Night Stay and were satisfied. There were a few minor points: even though the Room’s open-air Onsen bath and the shower booth are separate, there was only one bath mat; and there is no temperature control for the Room’s open-air bath. Still, the Room, the staff service, and the Onsen were all wonderful. Valet parking had a 3,000 yen charge, but they always responded quickly. Overall, we were satisfied. The food, service, and wine selection at the main dining venue HITO by TAKUBO were also excellent. When I mentioned that breakfast drinks didn’t include tomato juice and I was disappointed, they kindly brought it for me even though it wasn’t on the list. I would be even happier if it were available from the start. We would like to visit again.

The Accommodation is a short walk from Susukino Station, and there is a convenience store and My Basket nearby. A famous ramen shop is also close by. Check-in and check-out are simple and hassle-free. No complaints except that the tatami mats are firm. If I go to Sapporo again, I would like to stay here again.

This was the best Hotel I’ve ever stayed at. The pool, the food, the Room, and the hospitality were all excellent. I’d love to come again.

The warmth of the wood, the onsen, the delicious meals, and the heartfelt hospitality were truly impressive. I would love to visit again and perhaps stay in the annex next time or reserve a meditation room. Thank you so much!

I stayed on the Plan with a sauna. Check-in was at 3:00 PM, but I arrived around 1:30 PM to leave my luggage, and I really appreciated that you were able to show me to my Room right away. I booked a standard Room, and it was next door to the sauna Room, which made it easy to go back and forth and very comfortable. The sauna was very clean, and I was happy that the amenities were Aesop and the hair dryer was ReFa. It was also nice that we could bring the welcome drink back to the Room, which helped us relax. The sauna itself felt great and was very relaxing. The only disappointment was that we were told we could enjoy the sauna from check-in until check-out, but when I tried to use it in the morning, the power was off and I couldn’t use it. There wasn’t an instruction manual either; since it had been running automatically when we arrived, I didn’t know how to operate it and felt a bit stuck. Other than that, everything was very comfortable, and I think this Accommodation is highly recommended for sauna lovers.

I was able to relax and unwind at a very leisurely pace. It was a stay that truly made me think, “As expected of Hilton!” I rated the Facility 4 points because the Room doorstop is located in front of the suitcase storage area, so I bumped my foot and hurt it every time I took my luggage out, which is why I deducted a point.

I was finally able to visit after the renovation, also to celebrate a birthday. In the communication before check-in, the staff member in charge responded very courteously, which raised my expectations. The team also provided attentive service at Girandole during lunch after check-out. However, during my stay there were several moments when I found myself thinking, “Huh?” For example, even though I had a 1:00 p.m. lunch Reservation on my check-out day, I wasn’t able to use the 1:00 p.m. late check-out Diamond benefit; some services differed from what was stated; and at breakfast there wasn’t enough explanation of the menu, and the staff seemed too busy and moved around without making eye contact with guests, making it hard to ask for help. These are small things, but because my expectations were high, they stood out. Also, while I thought the meals at New York Grill and Girandole were delicious, perhaps because I’m getting older they felt a bit heavy on my stomach (haha).

My daughter and I stayed for two nights during Golden Week. It was a wonderful time. Thank you. We will definitely stay again. I hope this Hotel will always be here.

I stay here every year. This year again, I was satisfied with the consistently luxurious experience. The Room was thoroughly cleaned, and I was able to spend my time comfortably. The service, which I had some doubts about during my previous stay, was also very good this time. The only disappointment was that although it was a Multiple Night Stay, breakfast delivery could only be the same Western-style meal. It is delicious, but having exactly the same menu for two days does get repetitive, so I would be happy if we could choose Japanese-style or a different Western-style menu for one of the days. I look forward to it next time.

The room was quite spacious and also had a tatami area, so I could relax and unwind. The basics were provided, but there were no take-home towels with the Hotel name on them, which I personally like to collect, so I rated it 4 stars. It would have been better if makeup remover had been available. At the breakfast venue’s coffee machine, hot coffee wasn’t available; since this had apparently been the case since the previous day, I also rated it 4 stars. The service and the bath were great.