Nationwide × Palatial Luxury AccommodationHighly rated for customer service and hospitality at Hotel·Ryokan - 21Page Number

I suddenly had some free time, so I made a same-day morning Reservation. I arrived early to use the spa, and when I asked at the front desk, they told me my Room was already ready—lucky me. At luxury hotels, I usually expect service to be pleasantly understated, but here every staff member was truly kind. They approached me right away and offered suggestions beyond what I asked for—excellent hospitality. The Room was beautifully put together with great taste, and the bed was very comfortable. The spa was also wonderful. The executive lounge was quite crowded and there was a bit of a wait, but they could notify me by phone, and both the view and the food were great. Since it was that time of year, there were many families with children, so it felt a little noisy at times. However, there are time slots when children are not allowed in the pool or lounge, which gave me good options when I wanted to relax quietly. It turned into a fantastic staycation—I’d definitely like to come back again.

There were not many Japanese guests, and using the lounge was very comfortable. Thank you for accommodating our Room request as well—it made this a truly memorable trip and workation. We had cocktails on the first floor; everything was delicious and the atmosphere was great. In the lounge, we also saw some guests we don’t usually encounter… Some young overseas travelers had poor manners at times, but a kind word from a female staff member in the hall lifted my spirits. Because this stay was so wonderful, I made a Reservation for the Hyatt in Yokohama at the end of this month. I had avoided visiting before because I wanted to stay away from Shinjuku’s crowds, but thanks to its excellent location next to the Tokyo Metropolitan Government Building, it has a great atmosphere and is a lovely Hotel I would definitely like to visit again. Thank you very much.

This ocean-view Hotel has two golf courses. Highlights include a clean, spacious sauna and a large, refreshingly cold plunge pool. I stayed for two nights and fully enjoyed the sauna on both days. The staff were warm and kind, which made for a wonderful Golden Week holiday. Thank you very much.

We coordinated our sons’ schedules after a busy summer and made a Reservation here because it’s pet-friendly and offers a pool, sauna, and BBQ. We requested BBQ for two days, and they kindly adjusted the selection of meat and seafood, and even changed the vegetables for both the BBQ and breakfast on the second day—such thoughtful attention was truly appreciated. There were plenty of vegetables provided, along with helpful seasonings you’re glad to have on hand, so we had a very comfortable stay. Because our stay was so pleasant, we immediately made another Reservation for year-end! Thank you very much for all your help. We look forward to staying again.

The Accommodation is a short walk from Susukino Station, and there is a convenience store and My Basket nearby. A famous ramen shop is also close by. Check-in and check-out are simple and hassle-free. No complaints except that the tatami mats are firm. If I go to Sapporo again, I would like to stay here again.

On a return visit after a while, we had a Multiple Night Stay and were satisfied. There were a few minor points: even though the Room’s open-air Onsen bath and the shower booth are separate, there was only one bath mat; and there is no temperature control for the Room’s open-air bath. Still, the Room, the staff service, and the Onsen were all wonderful. Valet parking had a 3,000 yen charge, but they always responded quickly. Overall, we were satisfied. The food, service, and wine selection at the main dining venue HITO by TAKUBO were also excellent. When I mentioned that breakfast drinks didn’t include tomato juice and I was disappointed, they kindly brought it for me even though it wasn’t on the list. I would be even happier if it were available from the start. We would like to visit again.

From check-in and being shown to our Room, to the service during meals and through check-out, all staff were kind and welcoming. The meals were also very delicious. The entrance gate is narrow, so getting in and out by car was a bit difficult, but that was the only minor issue.

This was the best Hotel I’ve ever stayed at. The pool, the food, the Room, and the hospitality were all excellent. I’d love to come again.

The warmth of the wood, the onsen, the delicious meals, and the heartfelt hospitality were truly impressive. I would love to visit again and perhaps stay in the annex next time or reserve a meditation room. Thank you so much!

I stayed on the Plan with a sauna. Check-in was at 3:00 PM, but I arrived around 1:30 PM to leave my luggage, and I really appreciated that you were able to show me to my Room right away. I booked a standard Room, and it was next door to the sauna Room, which made it easy to go back and forth and very comfortable. The sauna was very clean, and I was happy that the amenities were Aesop and the hair dryer was ReFa. It was also nice that we could bring the welcome drink back to the Room, which helped us relax. The sauna itself felt great and was very relaxing. The only disappointment was that we were told we could enjoy the sauna from check-in until check-out, but when I tried to use it in the morning, the power was off and I couldn’t use it. There wasn’t an instruction manual either; since it had been running automatically when we arrived, I didn’t know how to operate it and felt a bit stuck. Other than that, everything was very comfortable, and I think this Accommodation is highly recommended for sauna lovers.

I was able to relax and unwind at a very leisurely pace. It was a stay that truly made me think, “As expected of Hilton!” I rated the Facility 4 points because the Room doorstop is located in front of the suitcase storage area, so I bumped my foot and hurt it every time I took my luggage out, which is why I deducted a point.

I was finally able to visit after the renovation, also to celebrate a birthday. In the communication before check-in, the staff member in charge responded very courteously, which raised my expectations. The team also provided attentive service at Girandole during lunch after check-out. However, during my stay there were several moments when I found myself thinking, “Huh?” For example, even though I had a 1:00 p.m. lunch Reservation on my check-out day, I wasn’t able to use the 1:00 p.m. late check-out Diamond benefit; some services differed from what was stated; and at breakfast there wasn’t enough explanation of the menu, and the staff seemed too busy and moved around without making eye contact with guests, making it hard to ask for help. These are small things, but because my expectations were high, they stood out. Also, while I thought the meals at New York Grill and Girandole were delicious, perhaps because I’m getting older they felt a bit heavy on my stomach (haha).

My daughter and I stayed for two nights during Golden Week. It was a wonderful time. Thank you. We will definitely stay again. I hope this Hotel will always be here.

I stay here every year. This year again, I was satisfied with the consistently luxurious experience. The Room was thoroughly cleaned, and I was able to spend my time comfortably. The service, which I had some doubts about during my previous stay, was also very good this time. The only disappointment was that although it was a Multiple Night Stay, breakfast delivery could only be the same Western-style meal. It is delicious, but having exactly the same menu for two days does get repetitive, so I would be happy if we could choose Japanese-style or a different Western-style menu for one of the days. I look forward to it next time.

The room was quite spacious and also had a tatami area, so I could relax and unwind. The basics were provided, but there were no take-home towels with the Hotel name on them, which I personally like to collect, so I rated it 4 stars. It would have been better if makeup remover had been available. At the breakfast venue’s coffee machine, hot coffee wasn’t available; since this had apparently been the case since the previous day, I also rated it 4 stars. The service and the bath were great.

This was my first time staying at the accommodation. With Christmas approaching, a luxurious tree was displayed at the entrance, which lifted my spirits. I brought a cake to celebrate a birthday, and the front desk kindly kept it for me during check-in. Later in the evening, they delivered it to our room at our preferred timing. Plates, cutlery, a lighter for candles, and even a full bottle of sparkling wine from the hotel were perfectly chilled in an ice bucket—everything was impeccably prepared! I was deeply moved by this level of perfection. When I asked if I could keep using the plates and cutlery for breakfast the next morning, they provided new ones instead—such thoughtful service left me even more impressed. Even late at night, staff members delivered everything with warm smiles; I am truly grateful to them. Although an upgrade wasn’t possible due to weekend crowds, they kindly changed our room to one with a view of Tokyo Tower. The courteous service from all front desk staff gave me peace of mind—truly what you’d expect from The Westin Hotel! It’s definitely an accommodation that makes you want to return again. My friend celebrating their birthday was also delighted—it turned out to be an unforgettable experience! Thank you very much!

Even though we were on the top floor, it rained unfortunately. We couldn’t enjoy the open-air bath or the terrace.

This was our second stay. Last time we visited in winter, but we came back after a while to enjoy the pool and other summer activities. It was amazing! Summer really is the best—and although the kids have grown up, we still had a great time. I think my parents enjoyed it too, even getting in the pool! We’d love to visit again. It’s a place everyone can enjoy, no matter their age. We’re also looking forward to seeing even more services and Facilities added next time. Thank you very much!

This villa offers an incredible and luxurious space that is hard to believe exists in Japan. The rooms and amenities are of the highest quality, allowing you to enjoy a completely comfortable and indulgent stay. The service is exceptional, with the manager providing attentive guidance and promptly addressing any requests with great care. The bath and sauna are truly special. With features like a standing cold plunge pool and a meticulously designed relaxation room, you can experience ultimate relaxation—just be careful not to fall asleep! The facilities exude elegance, immersing you in an extraordinary atmosphere that feels otherworldly. Meals feature local ingredients from Wakayama, carefully selected daily from the market by the head chef who prepares them artistically and serves them on stylish tableware. The evening course was absolutely delicious and left us completely satisfied, while breakfast was equally delightful as we enjoyed it overlooking the seaside—a truly luxurious experience. It was a thoroughly satisfying trip—thank you very much!

This was our first time staying here. We were able to enjoy a relaxing time with the whole family! Not only the pool but also the private beach was amazing! We experienced an extraordinary stay in a wonderful villa. I wish we had stayed one more night!