Chateraise Hotel Isawa

We really enjoyed the many great services, such as a welcome cake, all-you-can-eat ice cream, and evening cocktail service—wonderful not only for children but also for women.The pillow height was just right, so I slept very well.Thank you very much for taking care of us during our stay.

We stayed with you for 2 nights and 3 days from September 13 to 15, 2026. We stayed many times back when it was Kanpo no Yado Isawa, and since it became the Chateraise Hotel, this was our third stay.I think it’s a very nice Hotel with a calm atmosphere. Since becoming the Chateraise Hotel, there are welcome cakes and all-you-can-eat ice cream, and the perks are very generous—overall, I think it’s an excellent Hotel.There are also many places to sightsee nearby. Each time we visit we go to Takeda Shrine, Shosenkyo Gorge, the winery next to the Shosenkyo Ropeway station, the Kikyouya factory tour, Mt. Fuji, Oshino Hakkai Springs, Kitaguchi Hongu Fuji Sengen Shrine, and we drive around the Fuji Five Lakes area while stopping at roadside stations.For souvenirs we buy Kikyou Shingen Mochi and Sunshine Red grapes that are only sold in Yamanashi Prefecture.It’s a place that never gets old no matter how many times we visit, so I’d like to continue using this Chateraise Hotel for years to come.I have no particular complaints—it’s a good Hotel—but if I had to suggest improvements: After staying three times, I felt the ice cream selection is always about the same. Also my favorites (rum raisin, almond jelly flavor, mango) were not available. I came this time hoping they might be offered—but they weren’t—so that was disappointing. When I checked at a Chateraise shop near home, those flavors cost the same as what is provided here. So I wondered why they aren’t included. If I’m going to stay here anyway, I’d really like to be able to eat my favorite flavors—please consider this request.Also regarding the shop on the first floor: it only sells items that are also available at my local Chateraise store near home, so they don’t really work as souvenirs. If possible, I would like you to stock about half exclusive-to-Chateraise Hotel Isawa items (or special Chateraise souvenir products) and half Yamanashi souvenirs in the shop.When I tell people “I went on a trip to Yamanashi” and give them souvenirs that can be bought at my neighborhood Chateraise store too، they ask “Wait—where is this souvenir from?” So if possible، please improve this as well.I will use your Hotel again when traveling، so thank you in advance.Lastly، it feels lonely not having any spot-billed ducks anymore.